We have a number of teams that use a group phone number, and hence would like to have a group voicemail box so that anyone in the group can access the voicemail
Shared voicemail for Auto Attendant is available. You can use this feature to forward a number to an Auto Attendant with a shared mailbox, or assign a shared number to an Auto Attendant. See this page for information on how to configure an Auto Attendant – https://docs.microsoft.com/MicrosoftTeams/create-a-phone-system-auto-attendant
11 commentsComments are closed
Andrew Morpeth commented
Why the decision to make this available only from auto attendants? Voicemail is typically used as a timeout destination so it makes more sense to be available from queues. Now we need an auto attendant just to send a call to voicemail. Seems counter intuitive.
Libby Mace commented
Hey Alex, This is amazing! any chance that Microsoft will also add this as an option in the Call Queues also?
Also when an owner deletes the voicemail/email from their outlook where does this go? we are unable to find it....
Like @Chris posted on January 22, 2020, I'm seeing this feature in my tenant. When I use it, it not only sends an email to the group, but as of today it puts the voicemail in my list of voicemails with nothing to distinguish it from the voicemails in my own mailbox.
Ok, so it's great I can access this voicemail, but I need to be able to distinguish group voicemails from my voicemails.
Microsoft launched this feature for Auto Attendants using Office 365 Groups earlier this month.
As of today there is only a single reference on their site for this stating "It supports shared voicemail for callers to leave a message for an organization" at: https://docs.microsoft.com/en-us/microsoftteams/what-are-phone-system-auto-attendants
This would be really nice if something like a call queue was assigned to a O365 group and if it goes unanswered the voicemail goes thru to the group inbox.
Jacob Lemanowicz commented
We do this by forwarding missed calls to a "Voicemail" account which forwards all emails to the O365 group that the call queue members are a part of, giving them all a notification and transcript of the message and any missed calls.
Convoluted, pricey, and inconvenient - but it does get us by, for now.
Dan Walker commented
Ron Prague commented
We do this now by creating shared voicemail accounts, then giving them an E1 license+phone system and giving all the proper group members delegate access to email, but it's kludgy and expensive.
Peter Kent (Jisc, UK) commented
Hopefully this is a relatively simple one to implement.
In the meantime you can use this workaround - Create a user account with appropriate and configure that account to put calls straight for voicemail (with email of a voicemail set to go to an
individual or team).
This is a badly missing feature for sales or customer service teams. Phone system doesn't currently allow callers to leave a message to a "group"... Terrible :(
Matt Armstrong commented
See also the Skype Uservoice request: