We have a number of teams that use a group phone number, and hence would like to have a group voicemail box so that anyone in the group can access the voicemail
This would be really nice if something like a call queue was assigned to a O365 group and if it goes unanswered the voicemail goes thru to the group inbox.
Jacob Lemanowicz commented
We do this by forwarding missed calls to a "Voicemail" account which forwards all emails to the O365 group that the call queue members are a part of, giving them all a notification and transcript of the message and any missed calls.
Convoluted, pricey, and inconvenient - but it does get us by, for now.
Dan Walker commented
Ron Prague commented
We do this now by creating shared voicemail accounts, then giving them an E1 license+phone system and giving all the proper group members delegate access to email, but it's kludgy and expensive.
Peter Kent (Jisc, UK) commented
Hopefully this is a relatively simple one to implement.
In the meantime you can use this workaround - Create a user account with appropriate and configure that account to put calls straight for voicemail (with email of a voicemail set to go to an
individual or team).
This is a badly missing feature for sales or customer service teams. Phone system doesn't currently allow callers to leave a message to a "group"... Terrible :(
Matt Armstrong commented
See also the Skype Uservoice request: