How can we make Microsoft Teams better?

Teams Presence should be 'real-time'.

Having presence delays of up to 4 minutes makes presence largely useless. Having to resort back to typing 'are you free now' after calls, because I can't tell if they are still in the meeting, or have started another meeting or call. Or trying to call somebody and get rejected and a message saying "I'm in a call"

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We’ll send you updates on this idea

Graham Cropley shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
working on it  ·  AdminAlex (Teams Engineering, Microsoft Teams) responded  · 

A fix for this is being worked on. We hope to have a fix in internal Microsoft rings soon for testing. I don’t have a timeline for release externally at this point, but will keep you posted.



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  • Dave commented  ·   ·  Flag as inappropriate

    Hi, has this been fixed yet? We are seeing upwards of a 10 min delay in presence when in Outlook, we have an appointment or meeting.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Sometime I have seen presence like "Yesterday" instead of Offline or Online etc.

    Why is that?

  • Arun Kumar commented  ·   ·  Flag as inappropriate

    Presence is not the real-time based in Teams app, Skype for business was accurate in terms of presence but MS Teams app has lot of discrepancy in showing the actual presence. Hope Microsoft team are working to resolve the issue soon.

  • RIcardo Havranek Garcia commented  ·   ·  Flag as inappropriate

    From our friends at Modality:
    Message: I cannot easily tell if someone is engaged in a call before I call them. This used to be much more obvious in Lync and SfB. I'd like to see the user's "in a call" status be made much more obvious. I feel that SfB allowed you to make presence-based decisions much more easily.

  • Peter Vasey commented  ·   ·  Flag as inappropriate

    The idea of presence is to see if someone is available at that point in time, if it isn't real time, it becomes worthless noise.

  • Iain Smith commented  ·   ·  Flag as inappropriate

    This requirement/issue needs shuffling to the top of the pile to rectify as it creating frustration plus the perception that the product is of poor quality.

  • Garry Williams commented  ·   ·  Flag as inappropriate

    Agree that laggy presence info really does make the feature useless - people need to be able to make real-time decisions based on ... real-time presence info.

  • Jo Sims commented  ·   ·  Flag as inappropriate

    Seems mad that we actively promoted presence as a key feature of Lync and Skype, yet can not trust presence within Teams. Needs to be there real time and promoted.

  • jamie commented  ·   ·  Flag as inappropriate

    Presence has to be real time. It just doesn't work otherwise.

  • Anonymous commented  ·   ·  Flag as inappropriate

    I've been bitten so many times by this - would be great to be able to trust that presence is true.

  • Ben Donaldson commented  ·   ·  Flag as inappropriate

    Agreed, I've always touted presence as being the most under-rated feature in the Lync / Skype client, the unsung immeasurable hero that did away with the traditional "are they there / aren't they there / are they even in work today" dilemma. Current presence behaviour in Teams is almost bringing that problem back with added confusion.

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