have folder for chats so that they can be organized together
To be able to not only pin chats to the top but also group couple of chats depending on nature of those to folders and have ability to pin them
Jet Son Tan commented
I imagine this is the later duplicate suggestion, but a clearer description of chat folders feature which I believe is briliant.
Sean Ellis commented
You should be able to organize everything how you want. Microsoft have already ruled out grouping teams, so the outlook is not good.