PSTN Reverse Number Lookup (show username from Address book not PSTN number) in Teams Toast and Call History
When a PSTN user calls you on Microsoft Teams, if the number is in the address book I would like to be presented with the users name on the toast, not just the PSTN number. The same for call history or anywhere else a PSTN number appears in the client
Thank you for your feedback! We are happy to share that your address book saved contacts will appear on both Call Toast and Notifications for incoming calls as well as in Call History. To learn more, please visit https://support.microsoft.com/office/answer-a-call-in-teams-780c6946-2061-4efc-82c3-336aabfc7da0.
59 commentsComments are closed
When staff call from direct routing connected PBX ,Teams should be able to resolve the number to name from AD/AAD/Exchange Global Addressbook.
Peter Cermak commented
Please we need this!
Mike Pietrorazio commented
Definitely need Reverse Number Lookup in Teams
David Zeidler commented
It's a shame how Microsoft trades business users, which rely on their phone systems. To cancel a must have features is like writing a text in word without being able to format it.
Maybe Microsoft should get back to reality. Yes, there are companys in the world which still using phones and want to know how is calling them.
Jens Timmermans commented
I will not migrate to Teams until we can see who's calling like we can in Skype for Business that use caller recognition from the GAL. I will definitely switch to another PBX in the cloud like 3CX if Skype for business gets dropped without this feature being implemented in Teams.
Stefan Zimmermann commented
When a participant joins only by phone and introduces himself via audio it would be great to be able to add a name to the number or map it to an invited participant, so that everybody knows who is the number who is currently talking.
Why is this working on mobile Teams app and not on the fat client?
Alexandre Rozand commented
This currently works in Skype for Business online, I guess Microsoft just needs to accept the caller ID from carrier.
Timothy Meredith commented
This, so frustrating for MS to kill all SfB/Lync connectors in push to teams but allow no easy/obvious way to query incoming caller id's to build connectors to other software. At least support your own high dollar software (dynamics)!
Josh Drain commented
We really need this for Teams to be a viable EV replacement for SFB
We are piloting Teams, and even after a transition it is unlikely that ALL of our users will be using Teams for PSTN calling. The lack of CallerID information from our PBX/SBC into Teams is a real blocker for some users.
Alex Carlock commented
I'd like it to show the name that comes from the PSTN, and show the name from the GAL or Personal contacts if that differs from the PSTN information. I'm still very surprised that Teams doesn't at least show the name that comes from the PSTN.
Thats realy a basic feature. Can't beleve that there are still comuication solutions that dont include this. Welcome back in the stonage...
I have the same problem. Teams users can’t see who is calling. Our PaBX send caller name into sip packet to audiocodes but Teams don’t display it. An alternative way should be to match caller number with organization address book in active directory
Great idea. Thank you for suggesting it.
Could it display the caller ID name?
Jason Wynn commented
good idea and I can see how it'll be useful,
Guido Peter commented
This is a must have feature! People want to know, who is calling.
Stefan S. commented
Today, Teams displays the number of the caller for incoming calls from PSTN. Teams does not display the name of the caller. So I dont know who is calling.
Would be great, if Teams queried the number in my/company Exchange adressbook (and other contact databases, like CRM) and displayed the name of the caller instead of the number.