PSTN Reverse Number Lookup (show username from Address book not PSTN number) in Teams Toast and Call History
When a PSTN user calls you on Microsoft Teams, if the number is in the address book I would like to be presented with the users name on the toast, not just the PSTN number. The same for call history or anywhere else a PSTN number appears in the client
Tom Arbuthnot
shared this idea
Teams shows the user names(from Outlook contacts) in toast and call history. We are working on showing contacts that are from Azure Active Directory.
~Alex
23 comments
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ThatGuyAgain
commented
Enjoying CNAM & Azure AD contacts now.
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ThatGuyAgain
commented
But… sometime in September you took away the history for calling queues in the desktop client! Why? Mobile client on Android still shows calling queue in history.
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ITSourcePro
commented
Yes, CNAM is suppose to be included:
https://www.microsoft.com/en-us/microsoft-365/roadmap?featureid=53937 -
ThatGuyAgain
commented
Are you also working on showing CNAM when Outlook/AD contacts are unavailable?
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alexmags
commented
When staff call from direct routing connected PBX ,Teams should be able to resolve the number to name from AD/AAD/Exchange Global Addressbook.
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Peter Cermak
commented
Please we need this!
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Mike Pietrorazio
commented
Definitely need Reverse Number Lookup in Teams
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David Zeidler
commented
It's a shame how Microsoft trades business users, which rely on their phone systems. To cancel a must have features is like writing a text in word without being able to format it.
Maybe Microsoft should get back to reality. Yes, there are companys in the world which still using phones and want to know how is calling them. -
Jens Timmermans
commented
I will not migrate to Teams until we can see who's calling like we can in Skype for Business that use caller recognition from the GAL. I will definitely switch to another PBX in the cloud like 3CX if Skype for business gets dropped without this feature being implemented in Teams.
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Anonymous
commented
Why is this working on mobile Teams app and not on the fat client?
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Alexandre Rozand
commented
This currently works in Skype for Business online, I guess Microsoft just needs to accept the caller ID from carrier.
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Timothy Meredith
commented
This, so frustrating for MS to kill all SfB/Lync connectors in push to teams but allow no easy/obvious way to query incoming caller id's to build connectors to other software. At least support your own high dollar software (dynamics)!
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Josh Drain
commented
We really need this for Teams to be a viable EV replacement for SFB
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Anonymous
commented
We are piloting Teams, and even after a transition it is unlikely that ALL of our users will be using Teams for PSTN calling. The lack of CallerID information from our PBX/SBC into Teams is a real blocker for some users.
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Alex Carlock commented
I'd like it to show the name that comes from the PSTN, and show the name from the GAL or Personal contacts if that differs from the PSTN information. I'm still very surprised that Teams doesn't at least show the name that comes from the PSTN.
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Andreas
commented
Thats realy a basic feature. Can't beleve that there are still comuication solutions that dont include this. Welcome back in the stonage...
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Giorgio
commented
I have the same problem. Teams users can’t see who is calling. Our PaBX send caller name into sip packet to audiocodes but Teams don’t display it. An alternative way should be to match caller number with organization address book in active directory
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Adam
commented
Great idea. Thank you for suggesting it.
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Anonymous
commented
Could it display the caller ID name?
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Jason Wynn
commented
good idea and I can see how it'll be useful,