Make the reply to thread option more obvious
When it comes to threaded messaging, people in my organization often start a new thread by accident instead of replying to the existing thread. Please make it easier to reply to a thread...and a tiny bit more difficult to start a new one.
+1, the UI for replying to threads is very obscure. It isn't readily apparent to most users in my organization.
Jonathan Vander Veen commented
This is still happening ALL THE TIME! This would be an easy fix and go a LONG way to making conversations work better!
Agree. There should be some that differentiates or makes more visible to the person who is trying to reply to a thread. The 'Type a new message' box is default and seen at all times, which is likely why new threads are always started.
J Hada commented
I see it happen every day. Heck I do it once in awhile when I am in a rush. Is it simply because the contrast between the message body and the back ground isnt severe enough?
Sean Ellis commented
Look, Microsoft - it's this problem yet again. The UI for multi-threaded messaging is an anti-pattern, and is actively encouraging users to make this mistake. And there is no way to correct it once it happens. This is extremely frustrating, and the explicit refusal to address it, even as an option, is even more frustrating.