Support device call controls
Support call controls for popular 3rd party headsets (handup, mute) like Plantronics 740-M or Jabra.
Rick Austin
shared this idea
The team is working to address issues with call controls that occur for users running both Teams and Skype for Business. We will let you know when there is more to share.
247 comments
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Anonymous
commented
Any update? This is getting ridiculous!
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[Deleted User]
commented
Has this issue been resolved?
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Joel Helgeson
commented
I'll add my name to this list. I need to answer calls and hang up on MS Teams calls with my Plantronics Savi 8220 MS. That MS means it should work with Microsoft... but it doesn't.
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Sky
commented
Any updates on this? Need this working on Plantronics Voyager Legend UC
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Brian
commented
Do we have any updates on when the fix will work? Still no call controls except for mute!
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Roberto Elmpt
commented
"The team is working to address issues with call controls that occur for users running both Teams and Skype for Business. We will let you know when there is more to share."
Also with Teams client only (SfB client shutdown) the call answering with the Plantronics Headset's button doesn't work (latest Headset firmware). -
Justin LeBlanc
commented
Hello, this was published on February 12th of 2020. I would like to know if there is an update as I have multiple Calisto P7200's by Plantronics (Poly) and they will not work with controlling functions within the call as advertised. Please advise as to what the fix is or will be.
Thank you
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SLYBO
commented
I am using Microsoft LifeCam, and don't have the camera control in Teams. I always have to open the external app Microsoft LifeCam. That doesn't make sense to me. Is Microsoft are reading those comment?
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mike callahan
commented
What makes this a weird issue is it's different for every device, some can't pick up, some can't hang up, some work just fine. It will work fine for months then all of a sudden call controls don't work.
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Donald Beatty
commented
I have a Jabra Evolve 75 and works GREAT with everything but allowing me to answer an incoming call when not sitting at my desk. Is this a known issue?
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syed
commented
you guys are working on this from months and there is no fix until now.
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syed
commented
Unable to use Jabra puck for call control on teams
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Anonymous
commented
Following. I have Jabra 510
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Anonymous
commented
any update on this i have Jabra speak 510/370 and call control works with skype but doesn't work with teams ? any idea why ? is Microsoft still working on this ?
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Anonymous
commented
I have the Plantronics Voyager Focus UC connected via BT600. Like others here, everything works fine EXCEPT the function to end call or leave meeting. Please fix!
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Anonymous
commented
I'm another unhappy user of a Jabra speak that can't use the in call controls for Microsoft Teams but they work fine in Skpe for business. I have windows 10 and the device is connected by USB.
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EmJay
commented
This worked fine for a very long time. I have both a Jabra "puck" and a Plantronics they were fine until recent updates. The only thing that works now is mute.
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JoRo11
commented
In februari Alex mentioned Microsoft is working on the issue. More than half a year later it still does not work. Any update?
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Collin
commented
Feeling duped, MS Teams Certified... with no call controls
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Harvey
commented
Is there any update on when this issue will likely be fixed and released?