Support device call controls
Support call controls for popular 3rd party headsets (handup, mute) like Plantronics 740-M or Jabra.
Rick Austin
shared this idea
The team is working to address issues with call controls that occur for users running both Teams and Skype for Business. We will let you know when there is more to share.
292 comments
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[Deleted User]
commented
hopefully the HP thunderbolt dock g2 with audio module will get an update soon...please :D
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Anonymous
commented
Any update? It's frustrating to have MS Teams certified device but no ability to controll calls through it...
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Tony Martino
commented
How much time to fix this issue.....that's incredible!!!
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Anonymous
commented
Same issue here. Whe have bought three devices for use in Teams, but when you want to resume the call is gone. We have done research an whole day to find the issue is in the headset Jabra 930. I have contacted Jabra, bu the are waiting for Microsoft to relaesa an update. When will this update come?
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Ephraim Härer
commented
Hi, I had the same issue because both software (Skype for business and Teams) was configured in our organization.
If you have completely switched to Teams you could change the "Set your coexistence and upgrade settings" to "Teams only"; then it worked fine with Teams!
See: https://docs.microsoft.com/en-us/microsoftteams/setting-your-coexistence-and-upgrade-settings -
V. Jakolic
commented
Any update here? The mute button is still not working on windows 10. On other OS everything works flawlessly.
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Andrej Zirko
commented
Jabra 85h Macos teams - I trigger mute using the headphones button and I hear muted and then immediately unmuted afterwards
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F
commented
@Alex Please let us know an update about this old issue.
Thanks -
Glenn
commented
As of today still cannot seem to accept/end incoming -direct- Teams calls using the Jabra Evolve2 call-button (Teams edition). NOT using Skype or any other softphone service. Only connected to 1 computer using the dongle.
The only thing the Teams headset seems to do is:
- Open the Teams window when pressing the call button
- Open a Teams Meeting lobby when a scheduled meeting pop up and pressing the call button. -
F
commented
@Alex Please let us know an update about this old issue.
Thanks -
Joachim Stamm
commented
For some reason, an employee in my business, can't mute / switch camera on/off while in a teams call. The buttons in the call window don't seem to work as well as the keyboard commands.
I've tried to reinstall both teams (as a single programme) and microsoft 365 as a package. However, without any success. Whilst in the call the programme is running just fine, but it can be troublesome if the interlocutor is not able to switch on/off neither camera nor microphone.
Additionally, the button to close a call "end/leave call" doesn't work either. The user always has to close the window.
Any Ideas?
Kindly J -
Didier
commented
Any update, February 2020 ils more than one year old !!
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F
commented
@Alex Please let us know an update about this old issue.
Thanks -
F
commented
Bought the Evolve2 85 with "Teams certified" and yet it's not possible to accept a call with click on the button.
How is "Teams certified"?
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F
commented
Hello? Any Updates on this?
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Chris Dodds
commented
same as @Lucas bought Evolve2 65 as we have had a big push to use teams, and work with personal devices and this attaches to them all just doesn't work with Teams properly. Shouldn't Microsoft if they believe its the third partys issue be sending legal to third party to remove the certification or could i use it and add one to my fridge :)
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Lucas
commented
Bought the Evolve2 65 with "Teams certified" and yet it's not possible to accept a call with click on the button.
How is "Teams certified" not a fraudulent claim at that point?
Truly disgraceful.
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TechNews4U
commented
Still having this problem again. After changing the PC to a brand new notebook everything works fine. Till yesterday after starting my virtual machine with vmware workstation. Since then nothing works with jabra Headset in teams. No call control, no muting button and too loud at loudness in position 1
maybe this helps you, @microsoft? -
James
commented
How can you still be working on such a major function within a product 12 months on? We are just transitioning from Skype to Teams and it doesnt work to answer / hangup.
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Joe
commented
How is this basic of basic call control features not working in your "flagship" enterprise communication tool? Mute, call pickup/hangup, all broken once I "upgraded" to Teams...seems more like a downgrade.