Support device call controls
Support call controls for popular 3rd party headsets (handup, mute) like Plantronics 740-M or Jabra.
Rick Austin
shared this idea
31 comments
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Dennis
commented
I second Ben Raubenolt: Please fix this and allow it to work while Skype for Business is also running.
People from my company (have to) work with both Skype for Business and Teams, using Jabra Speak's. There is only one call active at a time, so the 'hang-up' button should end the active call.
the 'solution' to close Skype for Business everytime a call is done via Teams sounds like a temporary workaround, but this issue is reported and known for over 10 months now.
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Kris Avi
commented
It seems to work for me with Jabra VOICE 550a MS, however I need to make sure skype is closed prior to launching teams and have to keep Skype closed. Since the company shifted from Skype for Business to Teams, I do not mind having Skype closed. For some it might be a problem as they need to use both at once still.
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Ben Raubenolt
commented
Please fix this and allow it to work while Skype for Business is also running.
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Karix
commented
I have the same issue with Jabra controls. Works fine with Skype for Business but doesn't work with MS Teams.
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Ed B commented
Any update for this feature? This is crazy that it's not supported yet.
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Anonymous
commented
I'm using a Plantronics Voyager Focus UC wireless headset with MS Teams. When I connect to a meeting and try to mute my microphone from the Teams menu my headset mic does not mute. This only happens with teams if I use it with other software such as Skype it works fine.
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Sandra
commented
Dear colleagues, if users using Skype f.B. and Teams on their computers. The API can only handle one applications (Skype) that the controller of the headset (mute, hangup, etc. )is working. If I´m closing the lync.exe in the taskmgr Teams can work with these controller, but for 1000´s of users this is not a possible way to handle that issue, can you please have a look if you can change the API that both applications working with different ways?
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Andy Brown
commented
I'm using a Corsair Void Pro Wireless with Teams. I can mute by raising the mic out of the way but when I lower the mic back into position I have to click the unmute button in Teams. When I use it in Skype for Business, Skype doesn't mute or unmute when I move the mic but it works perfectly for me because my headset handles the mute. Can Teams either support both the mute and unmute features for this headset or give me an option to disable that so I can just let the headset itself handle this functionality.
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Anonymous
commented
This device was mentioned as Teams approved - Sennheiser SC 665 USB - https://products.office.com/en-us/microsoft-teams/across-devices/devices/category?devicetype=36&filterIds=28&page=1 but call controls not working either.
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Frank Fenneran
commented
Yes, yes, yes.
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Ian
commented
I use both a Plantronics 5200 UC and a brand new Jabra wired headset. The control buttons neither work with Teams....
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Anonymous
commented
Headset controls on several different devices started working in Teams once I dropped S4B.
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Shelly
commented
Sennheiser ear buds don't work either. I can hear people but they cannot hear me. Seems like the device only recognises teams as a Media service, not a call Service... Microphone is disabled.
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Mike
commented
Hmm, according to this it's already completed. WTF?
https://microsoftteams.uservoice.com/forums/555103-public/suggestions/32829871-mute-headset-microphone-using-physical-mute-button -
Mike
commented
How is there no official response on this? We use S4B with Jabra headset and when I press the Mute button on the headset, it mutes my Skype. When I do the same thing on Teams, I get a notification that says Call Controls aren't available. The headset still mutes me but Teams doesn't show it muted. This leads to people being "Double Muted" when they have to unmute the headset and unmute Teams just to talk.
I don't know how more people haven't complained about this. Wow.
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Elan Shudnow commented
I have a Sennheiser SD. Call controls do not work with Teams even with the latest updates. Work fine with Skype for Business.
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Anonymous
commented
Closing Skypr for Business is indeed what MS is reported at https://support.office.com/en-us/article/control-calls-using-a-headset-in-teams-65d6e104-444d-4013-b8c2-f11317dd69a8
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Anonymous
commented
After many months of being annoyed by this message I was able to eliminate it by making sure I exit the Skype for Business Service. If Skype is running I constantly get this message in Teams but if I exit (make sure not running in background) the Skype for Business Service I not longer get this message any my headset controls work as expected. Would be nice if this issue could be corrected properly so products could co-exist.
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Anonymous
commented
Teams constantly pops a banner across the top: "Call controls on headsets and other devices aren't available right now."
Would love to use my Plantronics 8200 headset (firmware v.402) and BT600 (firmware v.1610), however Teams (1.1.00.31860 (64-bit). last updated 12/10/18). -
MJP
commented
Can someone provide a model that Teams is actually working with. We have sent a few Plantronics Voyagers out to a few users and when they call they are muted and can't unmute using the headset. I can send a model that works faster than this issue will be resolved in Teams.