Support device call controls
Support call controls for popular 3rd party headsets (handup, mute) like Plantronics 740-M or Jabra.
Rick Austin
shared this idea
The team is working to address issues with call controls that occur for users running both Teams and Skype for Business. We will let you know when there is more to share.
275 comments
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TechNews4U
commented
Still having this problem again. After changing the PC to a brand new notebook everything works fine. Till yesterday after starting my virtual machine with vmware workstation. Since then nothing works with jabra Headset in teams. No call control, no muting button and too loud at loudness in position 1
maybe this helps you, @microsoft? -
James
commented
How can you still be working on such a major function within a product 12 months on? We are just transitioning from Skype to Teams and it doesnt work to answer / hangup.
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Joe
commented
How is this basic of basic call control features not working in your "flagship" enterprise communication tool? Mute, call pickup/hangup, all broken once I "upgraded" to Teams...seems more like a downgrade.
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Ephraim Härer
commented
Sames as Chris Dodds: bought the Evolve2 65 with "Teams certified" but it's not possible to accept a call with click on the button??? What's going on?
When do you plan to implement this? -
Chris Dodds
commented
i just bought the evolve 2 65 plugged it in teams popped up with a fancy message about a supported device so i was bingo nice but the teams button just clicks in my ear! very useful any update?
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Franck
commented
Any news on that quite old issue?
THank you -
Lucien
commented
Also Jabra Pro 930 and 935 MS version and UC version, call control is not working.
No buttons to use, cannot pickup of hangup a call in Microsoft Teams.
Base dock is also not ringing, it's only ringin in-ear!
We bought Sennheiser headset with dock, exactly same issues. -
Alex
commented
Using Jabra Evolve 75 mit 370 USB Dongle, but no call call controls. Pls fix this!
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Anonymous
commented
Just spent €180 in the Jabra evolve2 65 MS because my “old” jabra lost call control functionality. Same with this new MS certified Jabra. So p!ssed!!!
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Jarrad
commented
Like Ton said on Jan 27th, I cannot answer calls with the 'Teams' button on my Jabra Evolve2 65 MS. I can hear it be pressed, but it doesn't open Teams and doesn't pick up/hang up calls.
Using the 380 USB-A Bluetooth Dongle, tried using it directly connected to the PC via USB, and all firmware has been updated. No luck.
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Ian Cutting
commented
I cannot answer MS Teams calls from the Poly headset that you recommend on your web site.
https://www.microsoft.com/en-gb/microsoft-teams/across-devices/devices/product?deviceid=17
This is such a basic function and I cannot understand how you have not fixed this. -
Ton
commented
Since recently I don't have the call controls anymore on my newly acquired Jabra Evolve2 65 MS.
I can't accept, decline or close MS Teams calls. Neither can I switch to Teams by pushing the MS button on my Jabra
I am using Jabra 380 USB-A dongle and all firmware is up to date -
Anonymous
commented
The mute button does not wok on the Microsoft LX-3000 LifeChat.
This model is still available for sale and MS Sales say it will work with TEAMS!!!!
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DaDmD
commented
Do we have an update on when the fix would become available?
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Jim
commented
Same problem with my Plantronics Voyager Focus UC.
The (auto) answer and end call buttons do not work. They worked ok in Skype but since switch to Teams have stopped.Please could we have an update on when this will be fixed, it's nearly a year since you're last "Working on it" update?
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Hans
commented
I have a Plantronics 7200 and a voyager 5200. for approx 3 months non of the call controls work anymore, for a brief moment in October/November, call controls worked fine, before that only mute button works. now not having any controls on these expensive devices is insane. MS please fix this, the Plantronics 7200 is still featured on your website as a good device:
https://www.microsoft.com/nl-nl/microsoft-teams/across-devices/devices/product?deviceid=83 -
jeffi7
commented
Same here with Plantronics BackBeat 105.
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Tobias
commented
Hello? Any Updates on this?
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Anonymous
commented
I am facing the same issue with Jabra speak 710 , where mute/call buttons not working with MS teams.
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Anonymous
commented
Mute in MS teams not working if connecting Plantronics Voyager Legend through bluetooth, any fix?