Support device call controls
Support call controls for popular 3rd party headsets (handup, mute) like Plantronics 740-M or Jabra.
Rick Austin
shared this idea
The team is working to address issues with call controls that occur for users running both Teams and Skype for Business. We will let you know when there is more to share.
309 comments
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L Allen
commented
I have a Jabra headset that was marketed as being specifically designed to work with Teams. It never has. Jabra blame MS and MS say they don't support third party hardware. Left in the middle is the user who just wants something that works. 18 months without an update. This is never going to get fixed and the sooner people stop using MS products, the better.
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Jose Angel
commented
WH66 Yealink device call controls not working!!! that's annoying. Please, fix it!
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Mike
commented
WH66 Yealink device call controls are no longer functional after the latest teams update where apparently the design choice was to ruin dialpad functionallity aswell as making the new contact list as user unfriendly as possible.
This device is being sold as teams certified, supposed to be demoing it at a large sales convention, had to scrap an entire line up, job wel done.
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Sebastian Kutzner
commented
So another month went by without any update or fix. Please Microsoft, fix this issue in your MAIN communication software.
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Anil Ojha
commented
Will this once developed also apply to the android app of Teams i.e will you be able to mute and unmute a teams call on an android device using a headset ?
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Dave
commented
In the past 3 weeks my Logitech H820e has stopped working for things like answering or disconnecting calls, this worked fine for almost 3 years. Not only are they obviously not working on this, but they are making existing headsets work worse!
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Anonymous
commented
This issue has been marked as "Working on it" for 1.5 years. This needs to be fixed ASAP. It is not OK that I have to go to my computer to be able to answer my phone when I am doing non-computer work.
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YD
commented
36 people asked for an update since this was set to "Working on it".
Please provide an ETA.It used to work for me for a while, then stopped working for unknown reasons. I suspect after an 'update'.
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Anonymous
commented
Is this still getting worked on?
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Jesper Nielsen
commented
We have swiched from Skype for Business to teams for normal voice calls and eventhough we have uninstalled Skype for Business and run in Teams Only mode we still have probably 75% of our users unable to use call controls or call alerting on headsets (sennheiser D10 and Jabra Evolve 65). Very frustrating. We seem to have narrowed it down to something that is stuck in the users profile somewhere, but no idea where or what. In an environment without roaming profiles. it seems to work for users that have never used the machine before.
In general we are not impressed with Teams as a voice call platform - it continually disappoints.
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Le
commented
Jabra Evolve2 65 user here. The physical call accept/reject/end button does not do anything in Teams.
Another related issue is that it sticks to speak mode (low-fidelity audio) even when the meeting has ended -
Marcus
commented
Please give an update
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andi
commented
please fix this ASAP :) we need it so badly !
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Anonymous
commented
Alex: What means 'Working on it' ? What is the status of this issue. Can you please give an update?
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Anonymous
commented
Jabra speak 410 end call button stopped working on MS Teams. Any idea how to sort this out? A year on and this problem is still ongoing. I'm absolutely appalled. Everyone using MS Teams due to the pandemic and Microsoft are clearly just resting on their laurels. Can't be bothered to fix problems that impact on people being able to do their jobs. 'Microsoft certified' is simply a term used to mislead people into buying products.
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Anonymous
commented
Jabra speak 410 end call button stopped working on MS Teams. Any idea how to sort this out? Only had this device for a week.
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Anonymous
commented
I hope this issue will solve our problem with Jabra 750 MS
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[Deleted User]
commented
hopefully the HP thunderbolt dock g2 with audio module will get an update soon...please :D
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Anonymous
commented
Any update? It's frustrating to have MS Teams certified device but no ability to controll calls through it...
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Tony Martino
commented
How much time to fix this issue.....that's incredible!!!