Enable the ability to Forward a non used number to an existing number.
If Teams is supposed to be a "phone system and more", then we should have the ability to forward a number we own to any other number we own without assigning it to a user. For example, I have 3 locations in my company. I would like all to call into one receptionist. So I need to be able to forward the other two numbers to the receptionist number.
This is a pretty basic feature and needs to be implemented ASAP.
To Microsoft Team, We know we can do this with a license. The deal is, though, that a simple phone number without features except to forward is supplied for less than a dollar a number from every other vendor that I've dealt with. Literally, the number has no mailbox and no other features except to forward to other numbers. It is a call group number, but we can use it for a single number 'group'
Peter M commented
It's a sorely lacking feature that needs to be in any VoIP system with enterprise capabilities. Please enable it!
This feature is much needed. We have an employee leaving the organization and would like to forward the calls to an alternate.
This feature was available in Skype. You are forcing a move to Teams without all of the functionality in place? Please enable this ability.
Brian Gardner commented
Teams isn't enterprise ready if this feature isn't available.
Jessica Stevens commented
It should absolutely be possible to assign more than one phone number to a resource. This is something that is possible via some mechanism on every traditional phone system, and addresses this issue. Auto attendants, users, call queues, etc, should be able to have multiple phone numbers assigned.
we are currently trying in a process to implement teams telephony for 36000 Users!!!
We need that functionality also really fast!!!
We have to handle round about 100k of numbers!!!!
We have ported 30 phone numbers from our company to MS Teams. Up to now 11 phone numbers have been assigned to an employee (user). Unfortunately, it is not possible in teams to forward the remaining numbers to a central number. Since these numbers are known to customers and the general public, they are also used and called. Then these lines are "dead", i.e. the caller receives no callsign and no announcement. Our customers think the company cannot be reached. This is not a satisfactory state. The numbers are owned by the company and do not belong to Microsoft. Therefore Microsoft has to give the company the possibility to manage all phone numbers. This needs to be changed urgently in MS Teams.
Scott Francis commented
Is Teams really a "phone system" if phone system administrators can't route numbers to desired call treatments? Currently seems more like a 'carrier pass-thru to Teams users' system. Really could use this capability. Thank you!
Eric Versig commented
This is something that should be included already. It's a matter of number-space functionality and dominion. Our numbers is our numbers!
Jan Antons commented
This is needed, urgently. We ported over our toll free number, now our main service number is unassigned. A toll free number cannot be assigned for caller id so it shows the unassigned service number, when people call the number they get a not connected message. This is a hugh problem, so either a feature needs to be added to allow toll free numbers for caller ids or to allow a forward of an unassigned number
Howard Seay commented
This has to be something every single teams voice implementation is wanting to do.
Upvote on this is definitely needed.
Claudia Price commented
I think you can assign unused numbers to AutoAttendants so the calls don't get lost.
We'd like to forward unassigned Teams numbers either externally or internally. Is this an option yet?
David Hageman commented
We have situations like this that come up fairly often. We will have an employee leave the company. We need to forward that # to a manager or other employee until a replacement is hired. I see no way of doing this.
I voted for this two years ago with Skype for Business Online, but Microsoft is not listening our voice: https://www.skypefeedback.com/forums/299910--recently-released/suggestions/10534548-add-unassigned-number-handling-or-forwarding%C2%A0