Allow service numbers from a SIP trunk via Teams Direct Routing
Could you please add support for service numbers (usable with auto attendant or call queues) that come from a SIP trunk connected via Direct Routing? It doesn't make sense to support BYOT with Teams Direct Routing but not having the possibility to use the numbers on the SIP trunk as service numbers for an auto attendant or a call queue.
Andreas Luethi
shared this idea
43 comments
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Phillip Lyle
commented
This is NOW SUPPORTED.
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Wim Allegaert
commented
+1 for this feature, we really need this
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Tom
commented
This is key as calls to RGs lose the caller info since number is forwarded from our on-prem number (Direct Routing in place).
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Ben Rooke
commented
At the moment we configure our clients to route via our 3cx pbx which handles the auto attendant and then pushes the call onto teams. This is not an ideal approach and many opportunities will have been lost without the use of this function.. This is in no way aiding the adoption of Teams.
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Peter Almer Frederiksen
commented
We absolutely need to be able to use our own phone numbers from Phone System Direct Routing in Audio Conferencing. We are not going to change phone numbers just because we upgrade from SfB.
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PUNIT SAINI
commented
I am not able to use Auto attendant for Direct routing setup.as there is no way to assign Service number for Auto attendant.
May i know when this feature will be available with Teams.This becomes road block from us.
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Mark Radcliffe
commented
We should also be able to use Direct routing numbers as Calling Line IDs to mask outbound calling IDs with a mainline number!
Direct routing seemed so good, but now just feels like a hardly thought out feature.
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Stefan Pierig
commented
Feature parity.. haha
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Anonymous
commented
I was also after the ability to use customer's indial numbers for audio conferencing.
I also would like 3rd party PSTN numbers to be used to provide PSTN Dial in Conference numbers via Direct Routing allowing the Direct Routing Provider to control the PSTN access and billing.
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David Heighton
commented
this missing feature should give everyone pause.. why isn't it there already?
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Llewellyn Giles
commented
Absolutely required as well as conferencing via Direct Routing. We have paused migration at meeting rooms because of this (would like to move our 1000 seats).
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Anonymous
commented
Conferencing should also be possible via Direct Routing.
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Mike
commented
How does this not have more votes? I can't use this without this function.
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Anonymous
commented
Yes please, this is critical for a successful migration scenario!
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Anonymous
commented
also PStN conferencing should be available through direct routing
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David Chomca
commented
Also bringing own number to list of Audio Conference numbers using Direct Routing. This is not nice to have, this is expected to be already done :(
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Mark Radcliffe
commented
Wow this is so bad, I just started setting this up with an ISP and didn't know there was no ability to use direct routing trunks in call queues. This just bricked my hole migration. I can't believe they didn't make this part of the direct routing feature set.
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Bill Monks
commented
Please add direct routing, this is an essential feature
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Anonymous
commented
+1
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Rui Carvalho
commented
I have this scenario working here.