Allow service numbers from a SIP trunk via Teams Direct Routing
Could you please add support for service numbers (usable with auto attendant or call queues) that come from a SIP trunk connected via Direct Routing? It doesn't make sense to support BYOT with Teams Direct Routing but not having the possibility to use the numbers on the SIP trunk as service numbers for an auto attendant or a call queue.
Andreas Luethi
shared this idea
36 comments
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Stefan Pierig
commented
Feature parity.. haha
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Anonymous
commented
I was also after the ability to use customer's indial numbers for audio conferencing.
I also would like 3rd party PSTN numbers to be used to provide PSTN Dial in Conference numbers via Direct Routing allowing the Direct Routing Provider to control the PSTN access and billing.
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David Heighton
commented
this missing feature should give everyone pause.. why isn't it there already?
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Llewellyn Giles
commented
Absolutely required as well as conferencing via Direct Routing. We have paused migration at meeting rooms because of this (would like to move our 1000 seats).
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Anonymous
commented
Conferencing should also be possible via Direct Routing.
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Mike
commented
How does this not have more votes? I can't use this without this function.
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Anonymous
commented
Yes please, this is critical for a successful migration scenario!
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Anonymous
commented
also PStN conferencing should be available through direct routing
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David Chomca
commented
Also bringing own number to list of Audio Conference numbers using Direct Routing. This is not nice to have, this is expected to be already done :(
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Mark Radcliffe
commented
Wow this is so bad, I just started setting this up with an ISP and didn't know there was no ability to use direct routing trunks in call queues. This just bricked my hole migration. I can't believe they didn't make this part of the direct routing feature set.
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Bill Monks
commented
Please add direct routing, this is an essential feature
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Anonymous
commented
+1
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Rui Carvalho
commented
I have this scenario working here.
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Anonymous
commented
I was surprised when I heard that. Good to see I'm not alone. Hopefully they will provide some feedback on that soon.
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Hrvoje Kusulja commented
Any news about this?
Regarding docs: https://docs.microsoft.com/en-us/skypeforbusiness/what-is-phone-system-in-office-365/create-a-phone-system-call-queue
> User (subscriber) phone numbers can't be assigned to call queues - only service toll or toll-free phone numbers can be used.
We need to be able to use SIP trunk for Phone System call queue...
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Ilya Belov
commented
This is a very needed feature. We need it to better pair legacy PBX with Teams
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Hendrik
commented
This is an essential requirement. We cannot migrate from SFB to Teams until this becomes available.
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David England
commented
Absolutely agree. We want to replace SfB with teams, but we use sip:resource@domain.com URIs to call into external conferences. We can't abandon the SfB platform due to this.
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Sascha Stops
commented
Could not agree more especially this was possible with SfB and if you want to replace SfB with Teams you should aim for feature parity in all configurations.
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Anonymous
commented
Good idea. Please add