Save Conversations to Outlook
We are moving from Lync/Skype to Microsoft Teams at work. One of the features Lync had was the ability to have conversations automatically saved to a folder in outlook.
This gave me the ability to have a record of a conversation that could be attached to emails as needed.
If Microsoft Teams has this functionality, I have not been able to find it. I can only see the ability to copy and paste a conversation, which is easily editable.
Does Microsoft Teams have this capability or are there plans to add it?
this is a function that is needed in order to retain a record of conversations, if teams can't accommodate this requirement I will keep using skype
Julian Knight commented
This or something like it is required in order to be able to export conversations in order to retain a formal record.
Michael Horn commented
I agree this is needed, it is ludicrous that a process will come along behind manual hacking to show the folder and re-hide it. For many years, I could check what conversations I had 3 months ago on a specific date to pinpoint certain decisions, release dates of features, etc. The "search" in teams does not help me with that absolutely crucial requirement. None of the things we talk about are classified or need to disappear, and we have not intentionally set anything that way, so why can't I just browse my conversations by date like I always could before in skype?
I would think it needed and appropriate.
James M commented
I am asking this same question.
The issue is documentation. The thread in TEAMS is not easily copied to paste into other documents. It seems to have the same flaw as the Lync (SkypeForBusiness) IM window.
This is why I would like the threads transferred to Outlook.
so, is there a setting to cause Teams to forward conversations to Outlook?
Kevin Hill commented
Steve S commented
Magnus asked "You can search in Teams. Why duplicate that in Outlook"..
Why?.... why should we have to remember which decisions/conversations/shared links/etc happened in Teams and which happened in Outlook. Why should we be cutting and pasting between apps.
Email and chat are two forms of messaging, is it not reasonable to demand an INTEGRATED messaging platform from Microsoft? There should be an integrated place to search history.... what's the point of an "integrated messaging platform" that not integrated? Lync/SfB did it, why not Teams? why is two separate platforms acceptable... integration means more than having similar logos.
@Magnus Hustveit - You can look it up in teams, but I do not see a way to attach a conversation to an email if needed. This only allows me to see the conversation I had. I cannot forward it to another user.
There are times when a record of a conversation needs to be escalated. With link, the conversations are saved to outlook. This allows users to attach an un-editable version to an email in times when an issue needs to be escalated.
The goal is for this to be used in lieu of Lync at our company, so I need to know how escalated conversations will be able to be resolved.
Magnus Hustveit commented
You can search in Teams. Why duplicate that in Outlook?