5-7 second delay before calling end can hear when picking up call with Polycom phone
When a call comes in from the Auto Attendant / Call Queue and the call is picked up on a Polycom phone there is a 5-7 second delay before the calling end can hear audio. This delay is pretty long and causes confusion, it should be 2 seconds at the most.
Is there any update or response from Microsoft on this? Experiencing the same thing on Yealink phones over a year later.
This also happens using the Teams Windows App, shows the call as connecting for around 5s before audio is established. The same does not happen when the call is to an individual rather than queue. I have logged a support call with Microsoft.....
Seeing this issue with Yealink T55a's using Queue's and Auto Attendants, really poor user experience. Our agents have no idea when the call actually begins creating extended silences at the start of every call that make them seem unprofessional or distracted.
We also have a customer that is having this problem.
Robert Hammond commented
We can confirm that the delay on AudioCodes phones is 8-10 seconds, as well. This is not specific to Polycom.
Ben Cromie commented
This again. Didn't we learn from Response Groups? ;)
Already burnt and its show stopper for a lot of customers sitting on fence with TEAMS/SfBO.
This seems to be a long running issue for Microsoft for online call Queues. I have many clients that are upset with this delay and may move to other phone systems based solely on the inability of the system to connect the call in a fashion that lets both parties know when the connection has established between them.
much of the time, whole introductions and greetings are entirely missed by the calling party as the call is established well after the agent has finished their greeting when picking up the phone.