5-7 second delay before calling end can hear when picking up call with Polycom phone
When a call comes in from the Auto Attendant / Call Queue and the call is picked up on a Polycom phone there is a 5-7 second delay before the calling end can hear audio. This delay is pretty long and causes confusion, it should be 2 seconds at the most.
Jochen
shared this idea
48 comments
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Fabian
commented
We have an auto attendant/call queue and there are 11 seconds of silence after the initial ring. Teams phone system plays 7 seconds of music before the call is delivered to a queue member. Its not clear to me why there is even 7 seconds of music because there are agents available in this queue. Essentially the caller is waiting 18 seconds before it is answered while queue members are available.
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Adnan
commented
we are facing the same problem here with one of our customers. with direct routing using poly phones when call is transferred from auto attendant to call queues it take up to 8 seconds for the user to hear the other end .
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Anonymous
commented
We're experiencing 4-7 sec delays for incoming calls with Direct Routing. the same thing on Poly, Yealink and Audiocodes phones.
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Kimberly
commented
Does anyone have a fix for dialing out with TEAMS and calls are not connecting? I am used to the 7-10 second delayed calling, but calls are literaly not calling out now.
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Tom
commented
We have a lot of clients who want to switch to Business Voice now that work from home is more common, but the delays are causing a lot of frustration for the few clients we have already moved. Our first client to move is NOT using Direct Routing, we ported everything over to MS and they still have issues with AAs and CQs taking forever to transfer a call.
With everyone working from home now, Microsoft needs to start pushing out the fixes faster or we're going to have to start migrating our clients to another hosted solution.
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Harry
commented
The same issue on all call queues seems to be when answered from a Yealink device t55a and t56a.
Will Microsoft comment on this? Makes a terrible impression on the customer
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Alex
commented
Have this issue with Yealink MP56
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Jon
commented
Same problem using Polycom headsets, I think this is more of a Microsoft Teams problem with the call queue's setting. This site has a possible solution, but it may kill your call reporting. Still better to be able to have customer service answer calls.
https://ucgeek.co/2020/06/microsoft-teams-call-queue-delay-and-the-conference-mode-fix/ -
Chris
commented
We ended up dumping all of our Yealink phones and with working from home standardized now on desktop and mobile clients. We have a Yealink conference phone and a test Poly phone left but using the Teams clients has been the most solid performing solution.
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Mark W.
commented
Same problem for me. Using the new Yealink 59 phones. Regret this decision.
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Anonymous
commented
We have the same delay issue on Yealink phones. Microsoft, please give us an update!
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Anonymous
commented
Please sort this out MS, embarrassing for IT teams rolling out this system and then it performing poorly with no seeming light at the end of the tunnel?!
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Anthony Andriano
commented
The delays are everywhere in the system. Transferring to the auto attendant's voicemail system, switching between greetings, etc. etc. all take forever. I've had multiple people hang up without getting to their destination because the delays are so confusingly long. Silence for 4-5 seconds is completely unacceptable. I can't believe how poorly this phone system has been implemented. But, please, give me more shark backgrounds because that's what I really need.
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Nathan Magyar
commented
Still an issue with all of our MS Teams clients. Not sure why this can't be resolved, it hasn't been an issue with other enterprise grade auto-attendant's I've used in the past.
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Martin Rees
commented
This Issue has been on going since Link 2010 then through SfB and now onto teams. Might have something to do with the server side and back-end still running on Link????????????? MS have done nothing to rectify the problem and don't seem to care as this problem hasn't been fixed in years. Its always on the "ROADMAP" but never seems to be a destination they reach!
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Leon
commented
our users have been reporting this since going live in March during the pandemic with polycom vvx450, even tried to call person next cubical and the delay is really frustrating.
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James
commented
anyone else experiencing audio delays on direct calls using polycos s4b? Not just call from auto attendant or call queue.
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Anonymous
commented
Why does it take so long? What is it doing?
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Sam
commented
Unfortunately since MS moved to the UserVoice popularity driven system of development, most effort seems to go towards things like adding emojis or new web interfaces rather than fixing critical core functionality. We are also waiting for this to be fixed
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Terry
commented
We're halfway through Q2 of 2020, we're also still experiencing this issue. We solely use the teams clients to operate our voice lines. We cannot keep count of the number of calls ended because of the no response after pickup. Annoying internally, but a dealbreaker when used in a sales perspective. If only we had more feedback on how this issue is being handled.