5-7 second delay before calling end can hear when picking up call with Polycom phone
When a call comes in from the Auto Attendant / Call Queue and the call is picked up on a Polycom phone there is a 5-7 second delay before the calling end can hear audio. This delay is pretty long and causes confusion, it should be 2 seconds at the most.
Jochen
shared this idea
17 comments
-
Jan Delay
commented
same here please fix this @microsoft
-
Francis Doom
commented
I was able to provide a workaround ...
I configured a second WAN connection on our firewall. this WAN is connected to a 4G modem. I then used some traffic shaping to route the voice VLAN over this new WAN connection to initiate the connection over 4G.
After that ... No more delay!
It seems like the PSTN calls on teams have this delay when routed over some ISP. I have other locations that have a different ISP and do not have the problem.
-
Rhett Lennox
commented
We're seeing the the same on Yealink T55, Windows App, and mobile app on both Android and iOS.
-
Francis Doom
commented
Same problem with Polycom VVX400, VVX600 Yealink T56 and Polycom trio 8800. this makes the Phone system "unusable" as a business solution. It also happens using the Teams app on Windows and on Android.
-
Anonymous
commented
I'm experiencing the same issue with the Windows App. I'm evaluating Teams to replace our current VoIP system but the delay of 5 seconds to connect an incoming call and 7 seconds to resume the call from on-hold is a show stopper
-
Anonymous
commented
same with Yealink T55a handsets and direct routing
-
Anonymous
commented
I've a client having the exactly same issue with longer delay, we've raised ticket to Microsoft Office 365 support , but had been given this UserVoice thread to vote here so Microsoft can get it fixed as soon as possible.
-
Anonymous
commented
Same Problem here with incoming calls on IOS App.
-
Jonathan
commented
Same problem with Yealink T55A desk phones and iPhone Teams App.
-
Ryan
commented
Is there any update or response from Microsoft on this? Experiencing the same thing on Yealink phones over a year later.
-
Anonymous
commented
This also happens using the Teams Windows App, shows the call as connecting for around 5s before audio is established. The same does not happen when the call is to an individual rather than queue. I have logged a support call with Microsoft.....
-
M
commented
Seeing this issue with Yealink T55a's using Queue's and Auto Attendants, really poor user experience. Our agents have no idea when the call actually begins creating extended silences at the start of every call that make them seem unprofessional or distracted.
-
Anonymous
commented
We also have a customer that is having this problem.
-
Robert Hammond
commented
We can confirm that the delay on AudioCodes phones is 8-10 seconds, as well. This is not specific to Polycom.
-
Ben Cromie
commented
This again. Didn't we learn from Response Groups? ;)
-
Anonymous
commented
Already burnt and its show stopper for a lot of customers sitting on fence with TEAMS/SfBO.
-
Jason
commented
This seems to be a long running issue for Microsoft for online call Queues. I have many clients that are upset with this delay and may move to other phone systems based solely on the inability of the system to connect the call in a fashion that lets both parties know when the connection has established between them.
much of the time, whole introductions and greetings are entirely missed by the calling party as the call is established well after the agent has finished their greeting when picking up the phone.