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5-7 second delay before calling end can hear when picking up call with Polycom phone

When a call comes in from the Auto Attendant / Call Queue and the call is picked up on a Polycom phone there is a 5-7 second delay before the calling end can hear audio. This delay is pretty long and causes confusion, it should be 2 seconds at the most.

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    Jochen shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    1 comment

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      • Jason commented  ·   ·  Flag as inappropriate

        This seems to be a long running issue for Microsoft for online call Queues. I have many clients that are upset with this delay and may move to other phone systems based solely on the inability of the system to connect the call in a fashion that lets both parties know when the connection has established between them.

        much of the time, whole introductions and greetings are entirely missed by the calling party as the call is established well after the agent has finished their greeting when picking up the phone.

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