Transfer to voicemail option
In Skype for Business and most other phone systems, you can select to transfer a caller directly to voicemail (receptionists use this all the time). Teams does not have this option. It is very important for folks to not transfer to a ring-ring-ring experience if they simply need to leave a voicemail.
Fred
shared this idea
Thanks for your feedback. The transfer to voicemail option is currently in testing and will be released soon.
Note: Direct calls to a users voicemail is a separate feature which is planned. We’ll update when we have more details to share on this one.
Thanks.
87 comments
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Per Lind Hubinette
commented
This is a must have if Teams should replace S4B.
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Kelly Robb
commented
We need to have a transfer directly to voicemail option so that a customer is not sitting waiting on hold for too long.
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Christine Barron
commented
having a direct to voice mail transfer feature would be a very helpful tool in the business community. Often a member of our team will request not to be disturbed for a period of time if they are working on a project and having a call continually ring at their desk when they cannot answer is a poor service distraction. On the other end of the phone, a customer has to hear their call ring for x number of times before reaching the option to leave a voice mail message. Also poor as customer service goes.
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Bishop
commented
Please add this! Our receptionists need to be able to send a call to a voicemail without disrupting employees.
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Fred
commented
This is a requirement for receptionists.
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Bishop
commented
This is needed by receptionists call groups.
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Elizabeth
commented
I agree. Though you can work-around this by telling the employee to hit the decline button, this is not an acceptable work-around in many situations.