Transfer to voicemail option
In Skype for Business and most other phone systems, you can select to transfer a caller directly to voicemail (receptionists use this all the time). Teams does not have this option. It is very important for folks to not transfer to a ring-ring-ring experience if they simply need to leave a voicemail.
Fred
shared this idea
Thanks for your feedback. The transfer to voicemail option is currently in testing and will be released soon.
Note: Direct calls to a users voicemail is a separate feature which is planned. We’ll update when we have more details to share on this one.
Thanks.
87 comments
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Dave
commented
critical. this will delay our scheduled June move.
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Fred
commented
Sad this feedback is 10 months old, and no official word back from Microsoft.
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BN
commented
Just moved from Skype to Teams, this is our biggest need for the receptionist.
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Jonesy
commented
Microsoft, Can you please give us an update? It's kind of a joke that we don't have this feature.
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Fred
commented
Microsoft, any feedback/updates on this request?
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Jonesy
commented
as a receptionist, not having this option makes my job that much harder! we have a lot of meetings, some with clients and some without them present, but if someone is in a meeting, they don't want the calls coming through, but the only option to get them to their voicemail is to transfer the call...
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Wayne Wishart
commented
Agreed, how are you going to try to "seriously" compete when you can't offer a simple feature. By the looks of it this has been discussed for quite some time now. Why would you remove the feature, you had it in SfB?
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Anonymous
commented
We really need this functionality!
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Anonymous
commented
This is a big step backwards... Come on how hard is it to be make this happen.
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Anonymous
commented
Well here we are, today MS forced a client over to Teams without any heads up. Probably wouldn't be such a big deal, HOWEVER, not being able to transfer to voicemail is killing them slowly and painfully. Nobody reads this anyway.
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iKnowTech
commented
I can't believe I even have to vote for this request. The fact that isnt built into the product at release is basically nearing incompetence on MSFT's part. I'm also finding I can't have a simple general voicemail box without additional licensing which is again just mind boggling. Already regretting pushing clients towards this product.
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Gena Roberts
commented
Very needed functionality.
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Anonymous
commented
This feature is heavily used on our current PBX and is a usability barrier to moving users into Teams
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Dave
commented
please add the most basic of phone features, Transfer to voicemail, this should have been part of the original release.
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Gary Swick
commented
Clearly a needed feature
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Sven
commented
We had Skype for Business, when do we get Teams for Business? looking forward to more improvements like this
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Anonymous
commented
We need this! Part of being a *real* voice solution.
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Joe Hendricks
commented
I have a ticket open with support about this issue - but they informed me their is no road map for this feature. I am unsure why this would be available in Skype for Business (pending license type) and completely removed from Teams.
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Ian Parlaman
commented
If my boss is in a meeting, I don't want them to have to walk to their phone to reject a call, or just have it ring 5 times in a row while they're trying to focus on their client. This is my first priority for a new feature.
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Joe M
commented
Yes I cannot believe we dont have some prefixes. Such as to transfer to voicemail place a * before the transfer or some sort of character first. This is crazy.