Transfer to voicemail option
In Skype for Business and most other phone systems, you can select to transfer a caller directly to voicemail (receptionists use this all the time). Teams does not have this option. It is very important for folks to not transfer to a ring-ring-ring experience if they simply need to leave a voicemail.
Fred
shared this idea
Thanks for your feedback. The transfer to voicemail option is currently in testing and will be released soon.
Note: Direct calls to a users voicemail is a separate feature which is planned. We’ll update when we have more details to share on this one.
Thanks.
96 comments
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Matt Groom
commented
Interested in this feature as well. Any updates?
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Anonymous
commented
Will this feature update include transfer to voicemail in Teams from the mobile app? You can do this from the desktop version but mobile doesn't support it. When will this be released?
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Wayne Schneider commented
It is almost July, is there any update on this feature.
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Anonymous
commented
Even with the update this week, Poly CCX will not transfer directly to voicemail. This is available in the Mac and PC clients. Why not on the phones?
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Riley Carney
commented
Updates?
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Ben
commented
Any update? We need this immediately, this is imperative and has made a migration to Teams quite a bit more painful than it needs to be. Alex, please let us know.
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Narasa Sarat Medapalli
commented
Is there any update on this ???
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Wayne Stuebing
commented
Is there any update on this there is nothing on the Timeline that I can see
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ChrisMoo
commented
We need this feature from our Yealink phones ASAP, what is the progress on this as it says the last update *coming soon* was posted in August 2019?
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Anonymous
commented
Hello, can you please provide an update on when we can transfer calls directly to user's voicemail from 3rd party phones? I see we can do this from Teams client but require the option from the desk phones. Thank you.
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Ryan
commented
Any update on 'Direct calls to a users voicemail' please? I can see we can do this from SfB to Cloud Voice Mail for Teams Only users, but not from Teams callers.
Thanks, Ryan.
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Luther
commented
can this be done from the admin portal?
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Jason
commented
Need this to work from iOS/Android and also from Teams version 3rd party phones.
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Martin
commented
Transfer to voicemail option now works on the desktop app, how to video here https://www.pei.com/portfolio/microsoft-teams-transfer-call-voicemail/
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Sven
commented
Any Update? Direct calls to a users voicemail is a separate feature which is planned. We’ll update when we have more details to share on this one.
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Fred
commented
UPDATE: works on the desktop client (mac/windows) but not mobile or desk phone, any word on the later items?
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Cj
commented
any update?
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Anonymous
commented
Where do you find the directions on how to set this up/use this feature?
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Jonesy
commented
We have had the transfer to voicemail for about a month now and It is nice to finally have, but is a lot of maneuvering around. search for the person to consult, then you have to search their name all over again to transfer direct to voice mail. But... at least we have the option now.
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Jim L
commented
This is a simple and basic function for all phone systems. It should be a standard feature.