Transfer to voicemail option
In Skype for Business and most other phone systems, you can select to transfer a caller directly to voicemail (receptionists use this all the time). Teams does not have this option. It is very important for folks to not transfer to a ring-ring-ring experience if they simply need to leave a voicemail.
Fred
shared this idea
The team is at work on this feature. We will update you when we have more details. Thanks!
41 comments
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Fred
commented
Is there a timeframe or roadmap item associated with this feature?
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Bradley Schuman
commented
I see that you're working on it, but there's no timeline and it isn't present on the roadmap.
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Matt
commented
Please make this a priority. Absolutely ridiculous that a phone system wouldn’t have this feature. No timeline is also unacceptable.
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Anonymous
commented
Could really use this feature! Please implement ASAP!
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Andreas
commented
I can't see this in Teams roadmap. Really hope this is getting its proper attention, as this is very basic features on other phone systems.
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Martin Gonzalez
commented
any updates on this?
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Anonymous
commented
Do you have a timeline for when the feature "to transfer a incoming call to voicemail" will be available.?
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Fred
commented
Any updates or rough timeframe? Eagerly await Skype feature parity on this item.
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Thomas
commented
Hello, any updates on when this will be released? We cannot switch to teams until our receptionists can send calls to someone's voicemail.
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Dave Veitch
commented
Very frustrating this has yet to be implemented
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Mike Hebel
commented
I'm the Support Dispatcher for our company and this feature not being there is going to cause considerable issues. I can't send an incoming call to a tech's voicemail directly without them switching to DND. Also I'm not allowed to just tell vendors to call back so this needs to be resolved. This is in almost EVERY other telephony/VOIP system so why leave it out here?
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Jonesy
commented
Our company made the switch a few months ago and I wish we waited for this feature! It makes it very difficult to do my job properly when people want the calls to their VM and I can't do it! When you go into meetings, you must put your TEAMS status on DND in order to not be bothered by calls. This should have been a standard feature, available from day 1.
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TBishop
commented
We need this so badly! It is the only thing left holding us back from switching from our current VOIP provider to Teams.
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Shuja Najmee
commented
It is a must have feature. I can't setup after hours calls to be directed to a voicemail because this feature is lacking.
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Dave
commented
critical. this will delay our scheduled June move.
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Fred
commented
Sad this feedback is 10 months old, and no official word back from Microsoft.
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BN
commented
Just moved from Skype to Teams, this is our biggest need for the receptionist.
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Jonesy
commented
Microsoft, Can you please give us an update? It's kind of a joke that we don't have this feature.
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Fred
commented
Microsoft, any feedback/updates on this request?
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Jonesy
commented
as a receptionist, not having this option makes my job that much harder! we have a lot of meetings, some with clients and some without them present, but if someone is in a meeting, they don't want the calls coming through, but the only option to get them to their voicemail is to transfer the call...