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Transfer to voicemail option

In Skype for Business and most other phone systems, you can select to transfer a caller directly to voicemail (receptionists use this all the time). Teams does not have this option. It is very important for folks to not transfer to a ring-ring-ring experience if they simply need to leave a voicemail.

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Fred shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • ThatGuyAgain commented  ·   ·  Flag as inappropriate

    Ok, so I have this feature now, but it's too many clicks for an operator to do...

    Process is... consultive transfer, find recipient, call or chat to recipient, recipient doesn't want to talk, call then goes on hold,

    Now the extra work starts..
    you need to click transfer AGAIN, then search for the recipient AGAIN, click drop-arrow next to transfer, select Business Voicemail.

    This flow has too many steps.

    Leave the recipient selected or easily available and have a button that isn't 1 level deeper for transferring to voicemail.

  • Jay Nayegandhi commented  ·   ·  Flag as inappropriate

    Will this feature offer the option of configuring external calls to be routed directly to VM, while allowing internal calls to ring the phone?

  • DJW commented  ·   ·  Flag as inappropriate

    I am an Administrative Assistant and to transfer a caller directly to voicemail is essential. I appreciate you working on this feature and hope it will be available REAL soon.

  • Joe M commented  ·   ·  Flag as inappropriate

    This is crazy!!!! What a terrible service how long does it take to make a transfer to voicemail feature or # or * code where we can put a * or # before the extension or number and transfer it or a secondary number to transfer to a voicemail auto-attendant.

    CRAZY

  • Joe M commented  ·   ·  Flag as inappropriate

    AHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH!!!!!!!!!!!!!!!

  • ThatGuyAgain commented  ·   ·  Flag as inappropriate

    Could you point to where we will find this feature on the roadmap so we can share the hope with our users?

  • Jonesy commented  ·   ·  Flag as inappropriate

    It's been over a year! and still waiting!! This should have been part of the launch, not a year later and we are still waiting! At least acknowledge and give us an update, what is the expected release date for this?

  • Fred commented  ·   ·  Flag as inappropriate

    Is there a timeframe or roadmap item associated with this feature?

  • Matt commented  ·   ·  Flag as inappropriate

    Please make this a priority. Absolutely ridiculous that a phone system wouldn’t have this feature. No timeline is also unacceptable.

  • Andreas commented  ·   ·  Flag as inappropriate

    I can't see this in Teams roadmap. Really hope this is getting its proper attention, as this is very basic features on other phone systems.

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