How can we make Microsoft Teams better?

Transfer to voicemail option

In Skype for Business and most other phone systems, you can select to transfer a caller directly to voicemail (receptionists use this all the time). Teams does not have this option. It is very important for folks to not transfer to a ring-ring-ring experience if they simply need to leave a voicemail.

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Fred shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

26 comments

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  • Fred commented  ·   ·  Flag as inappropriate

    Sad this feedback is 10 months old, and no official word back from Microsoft.

  • BN commented  ·   ·  Flag as inappropriate

    Just moved from Skype to Teams, this is our biggest need for the receptionist.

  • JJ commented  ·   ·  Flag as inappropriate

    Microsoft, Can you please give us an update? It's kind of a joke that we don't have this feature.

  • JJ commented  ·   ·  Flag as inappropriate

    as a receptionist, not having this option makes my job that much harder! we have a lot of meetings, some with clients and some without them present, but if someone is in a meeting, they don't want the calls coming through, but the only option to get them to their voicemail is to transfer the call...

  • Wayne Wishart commented  ·   ·  Flag as inappropriate

    Agreed, how are you going to try to "seriously" compete when you can't offer a simple feature. By the looks of it this has been discussed for quite some time now. Why would you remove the feature, you had it in SfB?

  • Anonymous commented  ·   ·  Flag as inappropriate

    Well here we are, today MS forced a client over to Teams without any heads up. Probably wouldn't be such a big deal, HOWEVER, not being able to transfer to voicemail is killing them slowly and painfully. Nobody reads this anyway.

  • iKnowTech commented  ·   ·  Flag as inappropriate

    I can't believe I even have to vote for this request. The fact that isnt built into the product at release is basically nearing incompetence on MSFT's part. I'm also finding I can't have a simple general voicemail box without additional licensing which is again just mind boggling. Already regretting pushing clients towards this product.

  • Anonymous commented  ·   ·  Flag as inappropriate

    This feature is heavily used on our current PBX and is a usability barrier to moving users into Teams

  • Dave commented  ·   ·  Flag as inappropriate

    please add the most basic of phone features, Transfer to voicemail, this should have been part of the original release.

  • Stephen commented  ·   ·  Flag as inappropriate

    We had Skype for Business, when do we get Teams for Business? looking forward to more improvements like this

  • Anonymous commented  ·   ·  Flag as inappropriate

    I have a ticket open with support about this issue - but they informed me their is no road map for this feature. I am unsure why this would be available in Skype for Business (pending license type) and completely removed from Teams.

  • Ian Parlaman commented  ·   ·  Flag as inappropriate

    If my boss is in a meeting, I don't want them to have to walk to their phone to reject a call, or just have it ring 5 times in a row while they're trying to focus on their client. This is my first priority for a new feature.

  • Joe M commented  ·   ·  Flag as inappropriate

    Yes I cannot believe we dont have some prefixes. Such as to transfer to voicemail place a * before the transfer or some sort of character first. This is crazy.

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