How can we make Microsoft Teams better?

BToE

We need BToE support with our Polycom deskphones. Without it, we will have to always run Skype for Business side by side to sign in our users to the phones.

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JR Walters shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

19 comments

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  • FHM commented  ·   ·  Flag as inappropriate

    I'll throw away my Polycom and my Microsoft PSTN dialing if this isn't sorted out soon!

  • Dave commented  ·   ·  Flag as inappropriate

    We still need this ... we are scheduled to migrate next week and this is a show stopper. Is this a Microsoft issue or a Polycom issue?

  • Brad commented  ·   ·  Flag as inappropriate

    We just started upgrading our users from Skype for Business Online with CCE on-prem to using Teams with Direct Routing and quickly noticed that Teams doesn't support BToE. Or perhaps the phone vendor's software doesn't support Teams? Either way it makes for a horrible experience as Teams tries its best to use the handset as its input/output device. Safe to say we're rolling everyone back to Skype for Business.

  • Anonymous commented  ·   ·  Flag as inappropriate

    We also need BToE support on Teams before moving -- the feature is paramount to the success of S4B in conjunction with the desk phone. Teams will seem like a downgrade and will not be accepted if the users are losing features that they rely upon now.

  • Craig Jacko commented  ·   ·  Flag as inappropriate

    This is a must for desk bound users that have both headsets and Yealink desk phones. Our users need to be able to easily switch between both devices while in a call, which is easily accomplished in SfB.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Same request here - we have 100's of VVX phones and we need to plan our migration to MS Teams. The BToE compatibility is a must. Polycom will not answer to this either!

  • Anonymous commented  ·   ·  Flag as inappropriate

    Agreed, the customers we support require this feature and are unwilling to move untill it is available

  • Justin commented  ·   ·  Flag as inappropriate

    This is a must or we will NOT move to Teams. Our users use this feature heavily.

  • Anonymous commented  ·   ·  Flag as inappropriate

    The only thing stopping us from moving to teams is the lack of a BToE connector for teams

  • Anonymous commented  ·   ·  Flag as inappropriate

    We need more information over planned changes surrounding BTOE.
    How will teams communicate with Polycom VVX phone series ?
    Do we have an ETA on BTOE or other solution with teams.

    Thank you.

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