We need BToE support with our Polycom deskphones. Without it, we will have to always run Skype for Business side by side to sign in our users to the phones.
The team is reviewing this feature. Thank you for your votes and comments.
I had been using my Yealink T58A desk phone w Skype firmware and BToE, and the functionality was AMAZING. Being able to tap a physical button on my desk phone to switch between speakerphone and my headset, or pick up on my handset, was such an insanely useful feature. I'm hoping Microsoft isn't trying to claim feature parity with the current implementation where you can only use these desk phones as audio devices in Teams calls and nothing else. With the sunset of Skype for Business just a couple months away, the Teams firmware on my desk phone still feels like it's in Beta, which is really frustrating. The Skype firmware on my desk phone had an interface that was clean and responsive. The Teams firmware displays buttons and text that require better than 20/20 vision to use. And I'm able to get a nap in while I wait for the next page to load after tapping a button (maybe that's a new "feature"). I'm sad. Microsoft, please push back the sunset of Skype for another year.
BToE is very beneficial to our business as well. We have 200+ PCs and thin client VMs in our environment. We do not purchase BT for our computers, so "Better Together" isn't better for all. Additional expense for BT per PC/thin client is unnecessary. BToE works just fine with Skype, and no reason not to utilize this feature with Teams.
Jeff Schertz commented
Microsoft has stated in other mediums that Skype for Business BToE connectivity available with Skype-certified phones (like the VVX) will not be supported in Teams.
Instead "Better Together" is the solution in Teams used to address these device pairing use-cases and they have already added support for using native Teams IP Phones as an audio device in Teams meetings. They will also be adding the same support for peer to peer calls later this year.
There are several requirements or Better Together in Teams (like native Teams phone models with Bluetooth support) and some limitations which I've explained in this blog article: http://blog.schertz.name/2021/01/device-pairing-in-microsoft-teams/
David Edmonds commented
Please it would be great to have this feature
This is a HUGE deal for us. We use the PC audio feature from BToE, and with Skype shutting down, that means we lose our mic/speaker setups (and the convenient login capabilities - but we can live with the web sign in for 3pip).
A lot of our webcams have no microphones, and we rely on the BToE integration for our audio settings - not just for Teams but for Zoom as well. It would be great if we could still use our Polycom VVX hardware after the Skype shutdown.
Why is this being REVIEWED? The review should consist of no more than this:
- Every other major competitor has this feature.
- Microsoft promised feature parity years ago.
- Microsoft has therefore been lying for years.
This was a day 1 issue and is still an issue. There is no logical case for this not being fully implemented. It is so very stupid that a 'modern' solution is still decades behind.
Any update here? How do we get the Poly Desk phones to talk to our PCs?
AJ Savino commented
Any update on this feature? This is a must! The ability to pair the Poly phone with Teams on PC. Please ensure it supports using PC webcam + Poly audio
12/10/2020 and we're STILL waiting for BToE?? Come on Microsoft - enough with the delays we need this rolled out!
I have a Yealink T58A running the .116 firmware. It does support Better Together, but read those release notes again, it specifies for meetings but does not mention calls.
Yes, I can hit the join button on either the phone or the Windows App and it starts the meeting in both places (I hear audio via the phone, I see screen shares on the PC).
No, phone calls are not handled as you would expect, use the phone to dial hear audio on the phone, use the app do dial it still uses the PC for audio.
The primary benefit of BToE was that when making a call from the teams app, it would initiate the call over the phone unit rather than computer audio.
Even with the latest release, the "Better Together" feature is limited to meetings. I'm running 220.127.116.11 on my Yealink T58A and can confirm that when dialing from the Teams app, it doesn't run the call out via the phone, even when the connected phone is set as the default audio device in Teams.
Weak sauce. Glad Microsoft is FINALLY starting to think about this years after the entirely false "feature parity" statement they made, but we still have a ways to go here to reclaim the good integration experience that S4B had with 3pip phones. This broken UX was one of the biggest setbacks we saw with our customers when the Teams rollout was pushed.
Eric Miller commented
Feature parity between SfB and Teams....hahahaha. Best joke and sadness lie I've ever heard in the business world.
It looks like this feature is now available on yealink phones. The documentation states that it works over Bluetooth. See the firmware release notes here:
Looks like there's hope for it being available soon:
Недялко Дедев commented
BToE is a must have feature for better user experience.
PLEASE add BToE for Teams phones!
Nikk Stevers commented
Really need this enhancement. Our clients expect the same experience they have had with their S4B on-prem deployment and the current functionality has left them with a bad taste for Teams.
We need to be able to transfer the call audio back and forth between PC and Phone. Whether BTOE or another technology, just make it work!
need thew feature to have the same experience as Skype
We need better integration with the desk phone and the soft phone... Cisco Jabber has done this for years. Ex\ If I pickup a call on the desk phone I need to be able to share my screen.