Query contact name for incoming PSTN calls from Exchange adressbook and other sources
Today, Teams displays the number of the caller for incoming calls from PSTN. Teams does not display the name of the caller. So I dont know who is calling.
Would be great, if Teams queried the number in my/company Exchange adressbook (and other contact databases, like CRM) and displayed the name of the caller instead of the number.
We are piloting Teams, and even after a transition it is unlikely that ALL of our users will be using Teams for PSTN calling. The lack of CallerID information from our PBX/SBC into Teams is a real blocker for some users.
Alex Carlock commented
I'd like it to show the name that comes from the PSTN, and show the name from the GAL or Personal contacts if that differs from the PSTN information. I'm still very surprised that Teams doesn't at least show the name that comes from the PSTN.
I have the same problem. Teams users can’t see who is calling. Our PaBX send caller name into sip packet to audiocodes but Teams don’t display it. An alternative way should be to match caller number with organization address book in active directory
Great idea. Thank you for suggesting it.
Could it display the caller ID name?
Should this be updated to Backlog or Working on it?
Guido Peter commented
This is a must have feature! People want to know, who is calling.