Email Thread Conversations
We use Teams to capture a number of our emails, so we don't have to leave Teams and it's centrally searchable. The issue we have is that every reply to that email creates it's own new thread.
Teams should have the ability (based on subject) to thread the replies into a single conversation/thread to stop cluttering the interface. Perhaps similar to how Outlook can group conversations.
Adam
shared this idea
4 comments
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stevedb
commented
This would be extremely powerful. Imagine keeping all emails for a particular help desk query together, or jira task, order, contract etc.
There are other suggestions here along the same lines, I don't know how these can get consolidated into one suggestion as I think there is probably more weight to this idea than the few votes here. -
Stefan
commented
Teams should remember Message-ID header of incoming e-mails and use the References mail header to add further mails to existing threads. See https://tools.ietf.org/html/rfc2822#section-3.6.4 for details how this can (and should) be used to identify thread mails.
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Christian
commented
Plus 1000!
This would really clean up the channel and make the email feature even more useful - especially for those people who are slow to get with the Teams program.
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Brian Liu
commented
Yes, we use Teams internally but e-mail externally and CC the channel. When the external party replies, Teams e-mail connector creates a new thread even though it's the same subject/conversation. This makes the conversation hard to follow. E-mail conversations should be threaded together and stripped of the original e-mail/previous replies.