Add external contacts
Allow team members to add external contacts to the member list to enable convenient communication with 3rd parties e.g. customers and vendors.
This would be a level below the 'guest access' feature as the contacts would not have access to the team's resources.
This could be implemented by linking to an existing 'contact' from Office 365 or from the user's contacts/people.
Matt Wallebeck commented
How is this not adjusted already? Our workflow through Skype for Business was much simpler wrt adding contacts and communication.
Michael Rygaard commented
this is just plain stupid.
if i make a calender invite, i can talkto external people just fine - but there is no option in the Teams to just "dial" a person via their emial
Our Sales team will not want to move off of Skype FB. This is a very big issue that needs to be address quickly. This is allow in Skype FB and in outlook and is at the heart of all calling and collaboration the sales team uses on a daily bases
Monah Zaghloul commented
OK, basically we need the same functionality of Skype in Teams, this is Vital for any business.
My ability to communicate professionally with my customers and vendors is completely on hold and i am forced to use my personal non-professional Skype account to communicate. This is bad for business and credibility. Microsoft should have found an interim solution until this is sorted in Teams. Note that customers/vendors may not have Skype for Business or Teams accounts, most of who are using their personal Skype accounts and we need the ability to communicate with them as well. At the moment I am unable to add them neither in Skype for Business nor in Teams.
Release date of Q1-2020 will not cut it, we need this ASAP please.
Tom Kelly commented
I agree, but if this was going to be possible you'd also need the ability to add signatures etc just like outlook.
Don't seem to be able to add a Guest User or Contact (external)....I'll keep looking but this is paramount for any business.
is there a way to change the display for externals from email to display name yet?
You can add external contacts as below
Click on "Calls" on the teams left pane
Click on "Contacts"
Click on "Add Contact"
Type in the external contact name
Add the phone number
In one of the instructional videos I saw, you could supposedly start typing a name and it would give you the option to search internal contacts or external contacts.
Why is this feature not turned on in Teams at this point? Can we wait on switching to this horrible software until they work the bugs out?
As a bonus, I have told the program dozens upon dozens of time to "mark message as read" and it WILL NOT stop showing 1 unread message.
Also, unlike Skype, there is no notification that you have a message, that is until you check your e-mail
Riaan du Toit commented
I second Dan M. I am missing the contact names among other missing features when interacting with External Contacts now.
"In addition, external contacts should show their display name like they did in Skype for Business. Right now, when you chat with an external contact, it only shows their email address - not their name"
Dan M commented
In addition, external contacts should show their display name like they did in Skype for Business. Right now, when you chat with an external contact, it only shows their email address - not their name.
Phil, if we have to work this hard to add contacts, it's worthless. We should be able to see ALL Outlook contacts and add anyone from that list. Why would that be so hard?!
Prior to posting the suggestion I was unaware of the 'SharePoint contacts' option. I will research this further.