Doesn't show Audio Call start, stop, and duration on Chat
For some reason Audio Calls stopped recording the start and stop times, as well as duration of the Audio Call, on the Chat window. There is no record whatsoever that we switched to Audio. I still run Windows 8, so maybe it's because you're trying to pull the plug on Windows 8? :)
Thank you for the feedback.
Would you also be able to provide comments clarifying if this is Call History or Chat?
Thank you very much!
This occurs when we do a one to one Voice Call from one Team Member to another. We have an in-call Timer but no summary at the end.
Also we have no Calls Tab visible, just the Chat Tab and the Chat Tab does not show history for one to one calls, neither does it show call duration.
One interesting point is that the Call Duration and History does work for a Team Call that is joined from a Calendar Appointment.
So the issue appears to be only with one to one calls in Teams.
First of all, I don't have a Calls tab, so maybe that would meet the need. I'm looking at the Chat window. Since my original post, I have noticed that when you have multiple people in the chat it does record at least the call ending time and duration. Sometimes it shows Call started and other times it doesn't, but that can be derived from the ending time and duration in those situations.
What would be really cool is to see who was on the call when it started, who joined when, and when they dropped out as well!!
I'll follow-up with an email with some screenshots.
@Alex I don't have a calls tab on the left. I think what Reuben is seeing (and many of the others as well) is for calls within a chat between team members.
I do not see a "Calls" tab anywhere. The problem is that we can't see any information on the calls duration. Skype 4 Business would record the calls time start and stop time right in the chat window
Marylou Hurst commented
Please fix this. A call timer should be one of the BASIC features in Teams!
Same issue in Windows 10... This feature needs to be brought back... yesterday.
Melvin Lambright commented
I'm having this problem in the desktop app and in the web browser.
I agree, this is very annoying
If Teams is to be a full replacement for Skype for Business & Support Business Unified Communications it needs to include the simplest of features, Call Timer, Call Duration & Call Logs.
James Esh commented
I am having this issue in Windows 10. I had a call and there is no record whatsoever that we called each other.