Include call history in chat
Am I the only one finding it painfull that the chat history DOES NOT include call logs?
I want to be able to reconstruct to whom I talked how long. As a workaround I started to use Skype again or quit the Teams calls and call back the people by phone.
In Skype this feature helped me a lot when I tried to reconstruct to whom i spoke on days where things became crowded.
Please implement that feature asap!
Metin Yaylacioglu
shared this idea
Calls from chat are logged under call history in the Calls app, including the time of call and duration. Please try this and let us know your feedback.
25 comments
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Anonymous
commented
~~~ Alex responded August 27, 2019: "Calls from chat are logged under call
~~~ history in the Calls app, including the time of call and duration. Please
~~~ try this and let us know your feedback."Alex, it seems that you might not have not read though all the comments before posting this workaround. Many of the comments here posted BEFORE yours indicate that they are aware of the "Call History" but that it is insufficient because it doesn't show which chat a call was associated with. Even when it is possible to match a call with a single chat session, it impedes workflow significantly to switch back-and-forth to piece together the data. As others have said, this is an important feature missing in comparison with Skype for Business.
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Jeffrey
commented
Better, however, I'm going to repeat a comment that was already made:
"[Now]The main issue is inconsistency: if the call is from a 1 on 1 chat, it appears only in Calls History, if it is from a chat with more than 1 person or from a Team or a Calendar, it appears only in the chat.It would be great that: Any call from any source appear in the Calls History and also in its chat"
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Anonymous
commented
Having the information in a single place is helpful. Having to go to multiple places to piece it together is frustrating.
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Alvaro
commented
The main issue is inconsistency: if the call is from a 1 on 1 chat, it appears only in Calls History, if it is from a chat with more than 1 person or from a Team or a Calendar, it appears only in the chat.
It would be great that: Any call from any source appear in the Calls History and also in its chat
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Bryce
commented
I am looking for this feature as well. If someone is asking a question through the chat and instead of answering back in text I call them, I now lose the log of that happening and it just looks like I ignored the question.
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Anonymous
commented
In the desktop version, there is now a duration of the call in the History tab. But the duration is all wrong. I had a 1 hr call showing 2 hr duration, and today calls of 15 mins showing 29 mins, and 17 mins showing 35 mins. Seems to be random errors in the timing (or the double?).
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Anonymous
commented
Agree need to see the call participant, duration and time of call
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Anonymous
commented
Yep, need a REAL history here. Just a list of calls I made the days prior does me no good. Why can't this data be preserved? Please, just give us back the functions of Skype before telling us this is better.
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Innah Garcia
commented
It is so difficult to finish up time sheet when there are no history of call logs / duration :(
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Roger Jones
commented
Microsoft announced feature parity with Skype for Business. Until this is implemented, that simply isn't true.
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Paul
commented
Trying to transition to Teams from Skype for all internal communications but having to install the mobile app just to be able to see how long internal calls between staff members were is such a negative. We'll be hanging on to Skype for as long as possible unless this gets resolved. It's a real showstopper.
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Timmothy Frink
commented
Log when users enter/leave a call in a meeting or channel and allow me to run a report on it. In running incident management calls, we need to track when support team members join, to see if there is any delay in response by on-call, etc.
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Jeffrey
commented
This is crucial.. especially when you bill by the hour!!!
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Anonymous
commented
That's the only reason that Skype for business is better. We can find all the logs from the 'conversation' in outlook itself. But there is no way to extract it from Microsoft Teams. Other that that It's just perfect. Hope it gets fixed soon.
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AdamH
commented
I second the value in having the calls log in the chat thread. I leveraged this frequently in Skype for Business. Microsoft, if you want user to adopt Teams over Skype for Business, you need to maintain functionality we have in Skype for Business. Promoting a half-baked replacement product is never a recipe for success especially when we're losing basic functionality.
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Richard Cook
commented
Are the Teams developers assuming that Teams calls will be done on a mobile device and not a computer? Seems presumptive... I use a Surface Book, so using Teams voice calls on my computer is just a easy as using my phone, but I work on my computer, so if I want to find the number for "who was it that called me yesterday" right now I have to stop using my computer and open my smartphone, which is disruptive. It would be more appropriate if the Teams desktop app features had all of the available features since (especially with a Surface) computers are basically mobile devices now. Also, when will the desktop app be able to properly interact with my Outlook contact groups...? There is a reason that I already have them saved there.
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CIndy
commented
This would be very useful, I used the feature alot while usingSkype
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Patrick
commented
I have detailed this same issue in a separate thread in MS community.
(still not sure on the difference between there and here!) but I do have screen grab of the issue occurring, showing where I would expect the call log to be ~https://techcommunity.microsoft.com/t5/Microsoft-Teams/Call-History-not-showing-in-Chat/m-p/292248
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Jake B.
commented
Skype for Business used to show you conversations like this:
[IM]
[IM]
[Call with X: 5 min 32 sec]
[IM]
[IM]
[Missed call from X]
[IM]Teams needs to implement this feature - having to check your mobile app to see call durations is not a viable solution.
People use this feature for time tracking and seeing how long calls took. Please add this feature Microsoft!
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J
commented
Agreed that this feature is *very* helpful when reconstructing timelines of phone calls.