I work and manage a support Team that uses Channels to organize support topics. Please build in the ability to measure user activity by channel.

example:
First tier team has a question about an application and ask in the applications channel for help. Second tier team responds with the answer.

T1 now has a question about account management and they reach out in the account management channel. T2 responds.

How much does John Doe use the Apps Channel vs the Acc Mgmt channel? which topic (channel) has the most questions?