Clear local cache button
Teams has a bunch of difference local caches and temp files that just continually grow forever in %appdata%\Microsoft\teams. It would be great to have a button that would wipe out all the local cache and temp files in this folder. Doing it manually has a very noticeable performance gain throughout teams.
As it stands, I'm going to write a powershell script to run on all the workstations I manage periodically to close teams and clean this up as a refresh of teams.
Thank you for your feedback. We are continually working to improve Teams experience around performance. The team has this request under review, and we will share an update as soon as one is available.
Just add a menu option to clear the cache.. people will naturally stop using it once you have the issues resolved. Track how often people use it to score how well your client is behaving. /soup
Dan M commented
Better yet - fix the caching issues. The length of time that things take to automatically update (without clearing cache) is way too high. You can't expect end users to have to clear cache all of the time. They won't know when they would need to do it, it doesn't scale, and it causes major issues. Things like policy updates (e.g. allow chat), user profile changes (e.g. name changes or domain suffix changes), or profile pictures. I heard from support that profile pictures take 60 days to update. That is a defect.
Steve McHargue commented
Teams Caching is out of control. I updated the .aspx page of a custom team app like 2 weeks ago, and teams will still not load the updated content. I can open the aspx page using "Go to web site" - and boom there's my changes.
I mean just WTF?
Colin Briggs commented
When the caches get full you end up with intermittent delays (4 or 5 seconds) to the keyboard and mouse. It's not easy to track down this this is caused by Teams. Frustrating that this hasn't been addressed :(
Hi Alex, Any updates on this please? Wondering where we are on this implementation / suggestion.
Steve Murray commented
Finding cache folders in multiple folders, especially when you have a roaming Windows profile (as with our company) makes clearing cache folders even less user friendly.
I followed this guy's guide to delete the folders he recommends: https://techieberry.com/how-to-clear-microsoft-teams-cache/
Please provide a streamlined way to clear MS Teams cache folders and files! We resolve countless issues by clearing Teams folders that even uninstalling and reinstalling doesn't fix!
Will the new Teams 2.0 have a bearing on this feature and its roll out?
The longer we use teams, the worse this is needed. At the very least a setting as to how long to cache things by type. So for example, user pictures could be set at 3 days while files could be set at 30 days.
Joel Svedlund commented
Better cache management is highly needed - changes to e.g. team names or icons sometimes take several days to update in main app window even though online Teams shows the change instantly.
I believe both smarter cache invalidation/update routines and simple manual "clear cache/history" option in settings, just as in a web browser, are reasonable.
Rui Dias commented
or invalidate cache more often. when someone adds a photo, only when cleaning cache I can see the user photo
Georgio Khoury commented
Please add clear cache button, it will make our life much easier.
Derek Bradshaw commented
Needed. Needed. Needed. Needed. Needed. Needed. Needed. Needed. Needed. Needed.
Delete Multiple folders
Even scripted.. Bored with this now.
Just in a meeting now where an engineer on my team is helping to clear a cache. The button would save productivity time not only for the user who is experiencing issues but also for my team.
Additionally an option to "clear the cache at next logon" switch that can be pushed centrally would be nice. After a Teams upgrade from Islands to Teams Only we have hundreds of users, not necessary computer-savvy, who have to clear their cache to fix the inability to chat with external users. Otherwise they all get either an error saying that company policy prevents external chats (although the policy clearly allows it), or it pops out in a new window.
Clearing the cache fixed it. Now do it for 500+ users - that's a challenge. So please, give us an easier option.
Jean-François Ruel commented
I totally agree with James and would like to vote for that improvement.
Ryan Spooner commented
Please don't just provide a button for clearing the cache (which in itself is better than our batch file we use), but also please fix the way the cache works. It caches some data for FAR too long. Like employee information like phone numbers and job titles, which can remain showing the old values for several days after the user has changed their information.
@Alex, I really wish you are not going to solve this by using [clear cache button]. The acceptable way to fix this is to make Teams client to understand when the cache contains expired/dirty data and the cache must be refreshed.
Juergen Kuechle commented
I need this feature, thanx :-)
Justin F commented
My MS Teams admin keeps telling people to sign out and sign in to update the desktop client. The people consistently respond that they close MS Teams and reopen it, or they shutdown their computer every night.
The admin then tells them that MS Tams is essentially a browser underneath and that they have to sign out and sign in to clear the cache.
Since there is no clear cache button and Chromium browsers have the option to clear cache on close, MS Teams should have a setting to clear the cache on close.