Add SMS capabilities
Add Texting Capabilities to Mobile numbers. Since Teams is becoming my phone and integrated with my Dynamics CRM ... it would be awesome to add SMS capabilities to mobile numbers in my contacts.
Not everyone wants to load the Teams client to their phone. This would be a huge customer support and sales feature.
Lowell
shared this idea
262 comments
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GraniteStateColin
commented
For me, this seems like a more a function of Business Voice than Teams w/o Business Voice licensing (at least for receiving texts, because SMS must be sent to a phone number), but either way, we need it. The third-party solutions I find specifically state that they can't offer SMS for the MS phone number without going through another service provider, because MS makes it impossible (https://www.yakchat.com/sms-price-plans-for-microsoft-365-usa/), "Microsoft numbers cannot be SMS-enabled in the standard way used by most SMS carriers. So we’re obliged to use a specialist third party to provide the service. Regrettably, this is charged at a premium rate which is reflected in the $50 price."
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Justin
commented
I would like to add that SMS is the future of mobile communication! Envision when someone shares a link, that user could interface with the website without leaving the app! That goes beyond a simple screen caption of the link. I support this idea on any future Microsoft products!
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David
commented
Having SMS capabilities on Teams is just a no brainer at this point. For internal calls, obviously they can just send a Teams message, but for external users, like clients who I may not want to have my personal cell phone number, having the ability to receive SMS/MMS from them is critical. Especially if you are already on a conference call and they start calling you non-stop and all you can do is "ignore" the call, but can't shoot a quick text message response back saying you are in a meeting.
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Scott Foster
commented
The company I work for has developed this product. I am not the BizDev guy, but my team has been working for some time to integrate the Microsoft Direct Routing Infrastructure with our MNO Cellular core network. I think all you have to do is subscribe to MS Phone System and replace your MS Calling Plan with our product and you can send and receive SMS messaging inside a Teams Channel. We can also work with your current VoIP PBX provider is you want to keep your desk phones and receive calls in MS Teams also. Here is a demo video https://youtu.be/9PElmYXZIaY and a link to our page for this product. https://www.teleconnect.io/
You can call or text me at 737-204-1494 but I am really not the sales guy.
https://www.linkedin.com/in/fostercs12000/It would be best to TEXT or Call our Toll Free number 833-TXT-TEAM (833-898-8326).
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GBlock
commented
Seriously though, how does Microsoft Teams have the audacity to charge $ and make it to 2021 without 30 year old SMS texting support??
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Dave
commented
I fully agree! There has been so much research done around texting and it makes so much sense to have that capability for business purposes! My company manages HOA's, and I would love to be able to text Board members using Teams rather than having them all have my personal cell. I mean, with some of course that's fine, but there are some crazies out there I'd prefer didn't.
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Emmett
commented
This is a feature that is sorely needed.
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Hugo Sykes
commented
This really needs to be added. Even MS use SMS for MFA
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Lucas Nodine
commented
This is the sole reason that I have found that we will be staying with RingCentral and not migrating to teams phone system. We need an ability to integrate our systems and have the ability to send SMS messages through an API. RingCentral allows it presently, from all that I have found Teams does not. We would have liked to move over but simply cannot justify it without this ability.
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Mike
commented
Please add texts, or at least put it in a road map to spread the joy. Very hard to sell without this basic feature.
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Anonymous
commented
I don't understand this one. I requested this feature over 2 years ago. I've tried other apps like YahChat but now having some issues..
How hard can it be for a trillion dollar company to add a texting feature??
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Stephan
commented
Nothing more embarrassing than "I sent a text to your work phone"... oh, sorry, Microsoft Teams phone numbers don't support texting. What year is it again?
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Anonymous
commented
This is a must, people don't answer calls anymore. A text though is better.
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Anonymous
commented
Don't make me CONSENT to storing my IP just to vote on this needed fix to your TEAMS app!
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Anonymous
commented
This is a must for my business, therefore, Microsoft just lost a sale because of it. It is 2021, texting is a very important feature.
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Anonymous
commented
We need it. Please add asap. We want to use same business line for text messages. Don't want to use 2 services/numbers. 1 for calls & 1 for texts. Or any 3rd part app.
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Anonymous
commented
Please add this to teams.
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Daniel Bendiksen
commented
My 2-cents here as well. We have a field services dept that uses cell phones to communicate with 3rd party techs in the field. SMS is important to this process, and having Teams able to do SMS would allow us to implement a BYOD policy that we currently cannot offer our employees.
Teams needs to be able to SMS!
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A Texas Gulf War Vet
commented
Seriously! It's 2021!! Why isn't this done already???
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Anonymous
commented
Needed feature to be competitive with other hosted phone solutions!