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Add SMS capabilities

Add Texting Capabilities to Mobile numbers. Since Teams is becoming my phone and integrated with my Dynamics CRM ... it would be awesome to add SMS capabilities to mobile numbers in my contacts.

Not everyone wants to load the Teams client to their phone. This would be a huge customer support and sales feature.

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Lowell shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

238 comments

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  • Sanstorm999 commented  ·   ·  Flag as inappropriate

    I will ask the question!? Is Microsoft monitoring the current VoIP/text providers with a view to acquisition as they have done some many times before for products not directly developed by Microsoft. It is the cheaper and faster solution to providing missing services in their product line. In addition they miss out (thankfully) on most of the pitfalls of developement and trial. It seems almost ludicrous they have no text solution in a product such as Teams a defacto collaboration package. Well it isn't without text is it!

  • JP commented  ·   ·  Flag as inappropriate

    I use MS Teams and my office direct number mostly and I love it due I don' have to call cusotmer with my mobile number but when comes to SMS or text messages, there is no option. it will be a great feature, I could say, mostly all MS Teams users will appreciate and welcome it.

  • C.N. commented  ·   ·  Flag as inappropriate

    It's crazy that SMS isn't supported. I would love to be able to give my contacts just my work number and not have to provide my personal cell to those who would like to text to me,

  • Bethany Bivins commented  ·   ·  Flag as inappropriate

    This is 100% a deal breaker for going with Teams calling plans. We would have started Teams calling plans for 100+ employees at our small non-profit in 2020 if it had SMS capability.

  • Brian McFadden commented  ·   ·  Flag as inappropriate

    We have been waiting for this capability with no update or acknowledgement from Microsoft. Zoom pushed this capability with their 21 Dec 2020 release.

    Phone features
    Support for text messaging (SMS and MMS) - Windows, macOS, Linux, Android, iOS
    Users with Zoom Phone Pro licenses can use their assigned direct phone numbers to send or receive text messages (SMS and MMS).

  • Will commented  ·   ·  Flag as inappropriate

    Microsoft Admin, can we get a status update for this request? This is incredibly important for proper customer interaction.

  • Joe M commented  ·   ·  Flag as inappropriate

    Yes this is why we went to another solution. Need to have sms/mms capability. It's the age of integration.

  • Bill Moore commented  ·   ·  Flag as inappropriate

    As IT consultant I have long used and sold Office 365 / Microsoft 365 to our clients. I had a client ask me today about switching from Jive to Microsoft 365 Business Voice. They are already all-in with Microsoft, so adding Microsoft's VOIP service makes sense, right? Well, it did until I read that SMS is not yet supported? Still scratching my head on this one...

    I mean we are talking about Microsoft and Office 365 here, right? How is it RingCentral, Jive and even Vonage can offer SMS as a part of their VOIP solution but Microsoft hasn't even arrived to the game yet??!! Come on Microsoft, you can do better and please put some speed on it!!

  • Tracey commented  ·   ·  Flag as inappropriate

    This is long overdue. So many other products provide this functionality and so many customers need to use it. Please add SMS capabilities to Teams ASAP.

  • Kyle commented  ·   ·  Flag as inappropriate

    I work in health care and have a request from a user who wants to send text messages to patient families. Please add this feature!

  • courtenaynj commented  ·   ·  Flag as inappropriate

    Ugh, I just ported my Google Voice number to Teams assuming it had text. You know what they say about people who assume. Now to port back. MS, fix this please. Not being able to text is not an option.

  • Paul commented  ·   ·  Flag as inappropriate

    We want to move clients to Teams, but can't until SMS is added. Every other cloud hosted VoIP system has SMS.

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