Add SMS capabilities
Add Texting Capabilities to Mobile numbers. Since Teams is becoming my phone and integrated with my Dynamics CRM ... it would be awesome to add SMS capabilities to mobile numbers in my contacts.
Not everyone wants to load the Teams client to their phone. This would be a huge customer support and sales feature.
Lowell
shared this idea
58 comments
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Jannik
commented
Dear Microsoft
on behalf of all Danish general practitioners I can confirm that we need the function to invite to video meetings by sending SMS - otherwise the system confrere.com soon will be the preferred videosolution - I guess Norway and Sweden will say the same -
Mohammad Sidiqi
commented
Dear Microsoft, We have implemented O365 Teams calling in our organisation and sending SMS messages to mobiles from teams would make our jobs much easier and will allow greater level of communications through our organisation and this functional will encourage other organisations to move to O365 teams calling system. Looking forward to this function or feature to be enable soon
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alvare
commented
heyyy, I have 200 users waiting for this, is incredible such a company like Microsoft dosent have yet this service, I want to buy 200 office 365 license + phone systems + calling plan and I'm in stop fase only for this feature
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Steven Talley
commented
So.. just in case anyone was wondering about some mystical reason for the delay, as far as I can tell, there's not. Microsoft uses Bandwidth.com, probably the most popular voip carrier, carrier for RingCentral, Jive, Republic Wireless. There's no excuse for Microsoft to not have sms.
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Eric Parker
commented
This is literally the one feature in Teams and/or Skype for Business that my users complain about the most.
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Michael Walker
commented
This little gem popped up in documentation a few weeks ago:
"In the Assign product licenses pane, select Microsoft 365 Business Voice with SMS."https://docs.microsoft.com/en-us/microsoftteams/business-voice/create-users
Clearly something is being worked on. Not sure why they can't give us a timeline for our own planning purposes...
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alextsw
commented
Can we get an update on this? I've been using Phone System for a couple years as a primary business line. I would really like to interact with my customers from one identity.
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Kieel
commented
SMS the first option everyone uses to start communicating with others add Texting Capabilities to Desk phones and mobile devices. Since Teams is becoming a company phone and integrated with Teams, it would be very helpful to add SMS capabilities to Desk phones and mobile devices.
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Adam Matthews
commented
I'd love to move my organisations phone systems to Teams but not having the ability to recieve SMS will mean lost business. Is anyone at Microsoft listening? Pretty pease get this added for us!
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Anonymous
commented
just delving into Teams calling and UC and was ready to Push the teams idea, but not having texting to people who are outside the org (for appt confirmations, etc) is def going to make it a hard sell.
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Eddie Seelke
commented
Almost two years and still no update from MS. :-(
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Jason
commented
text common!!!!!!!!!!!!
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Paul
commented
I prefer to use teams, however, If I can't text from my a Teams number I cant use Teams. I am forced to use Ring Central.
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Randall Moore
commented
The lack of being able to receive and send SMS text to and from an Office 365 issued phone number brought our adoption of this feature within Teams to a screeching halt. Our employees want to be able to use the Teams app in their mobile phones to manage their work calls so we can replace our legacy, hard-wired, PBX-extension desk phones. If you give a direct dial number to a client, that client expects to be able to text you. Google Voice does this, why not Microsoft?
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James Edwards
commented
We use Ring Central here at my company. I'm evaluating MS Teams PBX and Phone. I love the basic phone features and simplicity of the product. Teams Phone is less complex than the Ring Central app and is integrated with the MS Teams client everyone is using already. Deployment would be a breeze vs deploying Ring Central. The management of Ring Central can be clunky at times. Future MS Teams features I'd love to see is for sure SMS and continue to grow call analytical data.
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Michael Leonard
commented
We are looking to move our office from RingCentral to Teams with Microsoft Phone System and calling plan. With RingCentral, each user has an assigned phone number like Teams. Unlike Teams, users can send/receive sms/mms messages from their assigned number. We use this feature quite a bit. Unlike a 3rd party add-in or service, it is included for each user at no extra charge as part of our RingCentral service and does not limit the number of messages you can send. Our users can text clients without having to use and give out their personal cell phone number. This is a must-have feature for businesses. We hope this is a feature that will be added to Teams.
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Alex
commented
Our Hospital Clinical, Dental and Admin staff is also wanting the ability to SMS patients from MS Teams. Use Cases include: Appointment reminders, responding to inquiries and appointment cancellations to name a few. SMS will help us reduce the amount of patient "No Shows" as the patients can respond with a Yes or No response and we can update the theatre schedules accordingly. It would also allow us to invite another patient that is waiting in the queue to fill the vacant spot very quickly. Last but not least allows us to redploy rescources if a patient cannot make their appointment. If our Hospital can benefit from this functionality it is highly likely to be adopted for all Hospitals.
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Danny
commented
We too are waiting
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Ken Davis
commented
We just signed up today for a few Microsoft Phone System seats in our small office...we wanted to try it out to see how it works...one of my first things was to try to figure out how I can send an sms message to someone directly from Teams...very surprised that this does not seem to be included in the functionality of the product...does anyone know if this is going to be added to Teams at all ? I don't mind waiting a bit for it, but from what I am reading it sounds like there is no indication from MS regarding adding this functionality. What a disappointment.
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Anonymous
commented
We are all waiting!