Add SMS capabilities
Add Texting Capabilities to Mobile numbers. Since Teams is becoming my phone and integrated with my Dynamics CRM ... it would be awesome to add SMS capabilities to mobile numbers in my contacts.
Not everyone wants to load the Teams client to their phone. This would be a huge customer support and sales feature.
Lowell
shared this idea
35 comments
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Yuri
commented
Please add this feature, it will give companies/organizations flexibility to user their communications.
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John Fitzpatrick
commented
Sending and receiving SMS messages from the teams issues phone numbers should be an absolute requirement and needs to be enabled ASAP. In this day and age, a user who has a phone number that is not able to receive SMS messages is a lot of missed opportunities. 80% of my business communication is done using SMS and not having SMS included means teams will not work as our communication platform.
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Jules Fishelman
commented
Putting in a vote for this. As we shift to teams voice, having an SMS capability for external contacts who are not teams users would be very beneficial.
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Eddie Seelke
commented
Would love this and MMS. Would be great for our support teams to have clients send pics of their issues.
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greg
commented
please add sms
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David Taylor
commented
This is just basic functionality that is missing.
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Ahmad Dowla
commented
SMS is necessary for a modern business phone system. Until it's available in Teams, I can't move my employees or our clients to the Teams phone system/cloud PBX. This feature has been available for years from competitors like RingCentral, Dialpad, and OnSIP.
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Jim Green
commented
Seriously. When I can't send SMS from right inside my Skype client, I have to go out to my mobile phone, send the user a text from a number that isn't my Skype number, friction friction friction friction friction friction and frustration.
I would love to love Skype more than I do, and the ability to send SMS to any cell phone would certainly deepen my affection. ❤
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Anonymous
commented
SMS for Teams is a must if I am to integrate our monitoring platform for our business. We are a disparate workforce that replies on SMS.
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Anonymous
commented
we are considering switching to teams but need SMS capability. not sure why this basic functionality is not integrated?
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Anonymous
commented
It honestly makes sense to add sms integration since you are trying to stay away from your phone due to distractions.
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Joe Brown
commented
Low expectations yield substandard results. No expectations yield no results.
I've lost some serious business because clients have sent me text messages that I never received. There's no excuse.
How many years? It's a phone. It needs behave like every other phone on the market at a minimum. Microsoft VOIP should have been fully integrated with Outlook with all of the benefits of any other phone a long, long time ago.
Further, all VOIP Powershell commands should have been integrated into Admin with a stupidproof setup a long time ago.
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Cory Hutchinson
commented
We love everything about Teams for most use cases but cannot switch over for on-call use cases without SMS support. Thanks! :)
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Tom Nohs
commented
If this is a communications platform, it need the most used platform available to today, SMS.
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Lucas Cunha
commented
Microsoft is losing MASSIVE money to other UCaaS providers that offer SMS as part of their system. RingCentral for one is killing it (#1 UCaaS provider out there). As a Microsoft Partner and RingCentral Partner, a lot of my clients are losing interest for Microsoft as their telephony solution due to RingCentral and others having SMS capability. My company itself is currently using RingCentral and waiting to switch to Teams once SMS becomes a feature.
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Rocci Doria
commented
Add me and my team to the list of folks below who haven't gone to Teams for a lack of SMS. We're a field service organization. We don't always have data.
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Sue Pflueger
commented
Please consider this feature!!!!
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Sue Pflueger
commented
Our company is in need of SMS added to TEAMS to communicate with users within our network and guests outside of the network. It is imperative for us to communicate via SMS to all people.
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Sue Pflueger
commented
Lack of a SMS feature in TEAMS is the only thing preventing our company from moving over to use of TEAMS. Can you please give me an idea of when and if SMS will be added? If you have plans to add it, what is the eta?
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Alan Nafziger
commented
This is stopping us from migrating from RingCentral - SMS and Fax capabilities are included with RC's plan. If you merely added them to any Teams user as part of the phone system (they would need a DID) it would be huge. No need to text people in the tenant - we have Teams chat for that. Just add the ability to SMS external people from our Teams (company) phone number (DID).