How can we make Microsoft Teams better?

← Public

Add SMS capabilities

Add Texting Capabilities to Mobile numbers. Since Teams is becoming my phone and integrated with my Dynamics CRM ... it would be awesome to add SMS capabilities to mobile numbers in my contacts.

Not everyone wants to load the Teams client to their phone. This would be a huge customer support and sales feature.

1,518 votes
Sign in
(thinking…)
Sign in with: Facebook Google
Forgot password?
Create a password
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

Lowell shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

216 comments

Sign in
(thinking…)
Sign in with: Facebook Google
Forgot password?
Create a password
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Anonymous commented  ·   ·  Flag as inappropriate

    We really need this until it is available we can't use Teams voice so will need to continue with another provider for Phone service

  • Matthew Brock commented  ·   ·  Flag as inappropriate

    This is a bit of a deal-breaker for my small businesses clients for considering Teams for a phone system

  • Anonymous commented  ·   ·  Flag as inappropriate

    we struggle with too many communication channels. our customers want to text , please let them text to teams and allow us to organize there messages with our internal structure

  • Anonymous commented  ·   ·  Flag as inappropriate

    Being able to use text messaging with out existing DID Teams phone numbers would be huge! Right now we are actually losing messages from our customers because they try to text us all the time. We never get the message nor does the person texting us get a error message that it wasn't delivered. They think we just aren't responding to them.

  • Anonymous commented  ·   ·  Flag as inappropriate

    SMS//MMS/RCS is quickly becoming an industry standard for business phone systems. Even Zoom made a big show of their upcoming SMS support during their October 2020 show "Zoomtopia." It is past time that Microsoft took SMS support seriously in their business telephone systems portfolio.

  • Silvestre A Acedillo commented  ·   ·  Flag as inappropriate

    When is text messaging coming to Microsoft 365 Business Voice? It is truly dreadful that I pay for a personal work number besides the toll free number, and I cannot receive Text from my clients.

    Clients text all the time. Colleagues text all the time.

    And we can't even know. They end up calling and rather frustrated.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Why are people promoting other products that are clearly separate SMS apps that just happen to have a Teams addon? That just clouds the original request with marketing. The issue is that if we call someone they will see our phone number as ***-***-xxxx. That recipient will likely send a SMS text back to us at that number and we will never see that response. We don't just want Teams SMS, we want SMS to be supported for existing phone numbers.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Dear Mr Gates, i would like to request o356 SMS'sing please - ill give you money if you need some. not loads but just like under £10. if you could do this soon that would be great! otherwise no rush just when you can i know your a busy ventriloquist. Kind regards pete

  • Scott Wells commented  ·   ·  Flag as inappropriate

    When will Teams have the capabilities that literally every competing service offers? Seriously, who made the decision that "Teams doesn't need SMS"?

  • Anonymous commented  ·   ·  Flag as inappropriate

    Why am I not just using teams for sms mms and RCS too? I have... Skype... Teams... What's app.... Signal and messages. Wish it was just in one so I could be done with all these apps. I have every surface product known to man kind and this is the only program that works on all of them. Why not just add the sms mms RCS to the chat platform?

  • Darrin Stern commented  ·   ·  Flag as inappropriate

    Using a customer service text number would be great. Having a way to have a team manage a joint sms box

  • Allan commented  ·   ·  Flag as inappropriate

    As calling plans are expanding to more countries, more Teams users will be asking for this. All that is needed is the ability for each user to send and receive sms from their personal number.

  • Lee commented  ·   ·  Flag as inappropriate

    Texting support and separate phone app only for calls would be extremely useful.

    This would allow users to use MS Voice as a "regular" phone without having to launch teams every time to make calls. Teams should still have MS voice fully integrated as it is now. However, this is useful when using a laptop or when a person is stationary. When I'm on the move teams I would prefer not to have to navigate teams with all of it's other feature to make a take a call. I want it simple and more "phone like".

  • Anonymous commented  ·   ·  Flag as inappropriate

    We are considering Dialpad for $20 per month to call and text US phones. However, it would have been lovely to do both in Microsoft Teams through Voice Calling feature. Please include SMS.

  • kbrewer commented  ·   ·  Flag as inappropriate

    I have alot of locations that want to move to Teams Phone. Not having SMS capabilities is a major obstacle for them to overcome. Texting has become a business need for most companies. Please add SMS capabilities soon!!

  • Alexander commented  ·   ·  Flag as inappropriate

    This is really disappointing. I just migrated a "test line" from RingCentral to Teams Voice, only to find out that SMS is not supported, now I am missing text messages sent to me, and will have to revert to RingCentral.

  • Michael commented  ·   ·  Flag as inappropriate

    This is a major part of my business which should be included within basic Voice License

← Previous 1 3 4 5 … 10 11

Forum Home

Reference Information for Teams

Public: Messaging

Categories

Feedback and Knowledge Base

(thinking…)

More Teams Information