Add SMS capabilities
Add Texting Capabilities to Mobile numbers. Since Teams is becoming my phone and integrated with my Dynamics CRM ... it would be awesome to add SMS capabilities to mobile numbers in my contacts.
Not everyone wants to load the Teams client to their phone. This would be a huge customer support and sales feature.
Lowell
shared this idea
52 comments
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alextsw
commented
Can we get an update on this? I've been using Phone System for a couple years as a primary business line. I would really like to interact with my customers from one identity.
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Kieel
commented
SMS the first option everyone uses to start communicating with others add Texting Capabilities to Desk phones and mobile devices. Since Teams is becoming a company phone and integrated with Teams, it would be very helpful to add SMS capabilities to Desk phones and mobile devices.
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Adam Matthews
commented
I'd love to move my organisations phone systems to Teams but not having the ability to recieve SMS will mean lost business. Is anyone at Microsoft listening? Pretty pease get this added for us!
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Anonymous
commented
just delving into Teams calling and UC and was ready to Push the teams idea, but not having texting to people who are outside the org (for appt confirmations, etc) is def going to make it a hard sell.
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Eddie Seelke
commented
Almost two years and still no update from MS. :-(
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Jason
commented
text common!!!!!!!!!!!!
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Paul
commented
I prefer to use teams, however, If I can't text from my a Teams number I cant use Teams. I am forced to use Ring Central.
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Randall Moore
commented
The lack of being able to receive and send SMS text to and from an Office 365 issued phone number brought our adoption of this feature within Teams to a screeching halt. Our employees want to be able to use the Teams app in their mobile phones to manage their work calls so we can replace our legacy, hard-wired, PBX-extension desk phones. If you give a direct dial number to a client, that client expects to be able to text you. Google Voice does this, why not Microsoft?
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James Edwards
commented
We use Ring Central here at my company. I'm evaluating MS Teams PBX and Phone. I love the basic phone features and simplicity of the product. Teams Phone is less complex than the Ring Central app and is integrated with the MS Teams client everyone is using already. Deployment would be a breeze vs deploying Ring Central. The management of Ring Central can be clunky at times. Future MS Teams features I'd love to see is for sure SMS and continue to grow call analytical data.
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Michael Leonard
commented
We are looking to move our office from RingCentral to Teams with Microsoft Phone System and calling plan. With RingCentral, each user has an assigned phone number like Teams. Unlike Teams, users can send/receive sms/mms messages from their assigned number. We use this feature quite a bit. Unlike a 3rd party add-in or service, it is included for each user at no extra charge as part of our RingCentral service and does not limit the number of messages you can send. Our users can text clients without having to use and give out their personal cell phone number. This is a must-have feature for businesses. We hope this is a feature that will be added to Teams.
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Alex
commented
Our Hospital Clinical, Dental and Admin staff is also wanting the ability to SMS patients from MS Teams. Use Cases include: Appointment reminders, responding to inquiries and appointment cancellations to name a few. SMS will help us reduce the amount of patient "No Shows" as the patients can respond with a Yes or No response and we can update the theatre schedules accordingly. It would also allow us to invite another patient that is waiting in the queue to fill the vacant spot very quickly. Last but not least allows us to redploy rescources if a patient cannot make their appointment. If our Hospital can benefit from this functionality it is highly likely to be adopted for all Hospitals.
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Danny
commented
We too are waiting
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Ken Davis
commented
We just signed up today for a few Microsoft Phone System seats in our small office...we wanted to try it out to see how it works...one of my first things was to try to figure out how I can send an sms message to someone directly from Teams...very surprised that this does not seem to be included in the functionality of the product...does anyone know if this is going to be added to Teams at all ? I don't mind waiting a bit for it, but from what I am reading it sounds like there is no indication from MS regarding adding this functionality. What a disappointment.
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Anonymous
commented
We are all waiting!
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Jeff
commented
I was surprised that Teams Phone did not support SMS.
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JerzyBoy
commented
Incredibly Ring Central does NOT support group SMS MMS message to external recipients! I know shocking. It’s been years and they have no answer as to why and when.
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JerzyBoy
commented
SMS and MMS. Group messages to external contacts. A must and will make a very compelling argument to move from other hosted UCaaS providers. Without it an incomplete less compelling solution.
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Yuri
commented
Please add this feature, it will give companies/organizations flexibility to user their communications.
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John Fitzpatrick
commented
Sending and receiving SMS messages from the teams issues phone numbers should be an absolute requirement and needs to be enabled ASAP. In this day and age, a user who has a phone number that is not able to receive SMS messages is a lot of missed opportunities. 80% of my business communication is done using SMS and not having SMS included means teams will not work as our communication platform.
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Jules Fishelman
commented
Putting in a vote for this. As we shift to teams voice, having an SMS capability for external contacts who are not teams users would be very beneficial.