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'Status Unknown' for many users

A large number of users on many of our user's Teams app shows people as 'Status uknown' when these users are actually online, or even actively engaged in a conversation. Fix this!

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Jake Kemme shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

62 comments

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  • Anonymous commented  ·   ·  Flag as inappropriate

    This is a problem for us as well, but it's only external contacts that can't see the status for the users in our domain. I tried to change the co-existence mode to "Teams Only" for a few users and hoped that would help, but it doesn't. I'd appreciate a fix!

  • Michelle commented  ·   ·  Flag as inappropriate

    This has become a problem on my Windows 10 PC since I ran Windows updates yesterday. The version is 1.3.00.21759 (64 bit). My iOS app is showing the statuses fine.

  • Anonymous commented  ·   ·  Flag as inappropriate

    I also facing status unknown issue and got the complaint as i dont know other status and interrupt them during meeting. What a shame!

  • Anonymous commented  ·   ·  Flag as inappropriate

    27.08.2020 not solved yet or problem came back.
    Please solve the problem with unknown status!!!!!!!!!!!!!!!!

  • Uwe Schumann commented  ·   ·  Flag as inappropriate

    Have the problem on mobile App, PC web-based and PC App. My other colleagues don’t have the issue but me.

  • saki commented  ·   ·  Flag as inappropriate

    Restarting has not fixed the problem - my status still is "unknown" but I can actively participate in chats.

  • Anonymous commented  ·   ·  Flag as inappropriate

    For me, I logged in Office 365 -> On the Account Profile page, click the "Sign Out Everywhere" link (signed out from all devices). After that, I restarted my PC and phone and logged in, everything was ok already.

  • Priyanka commented  ·   ·  Flag as inappropriate

    Facing this issue right now. Writing from India. Can there be a fix any early?...Please help.

  • Asdf commented  ·   ·  Flag as inappropriate

    For me, opening up Teams on my Android phone fixed it - the Android app showed the status as available, then I could just restart Teams on PC to get rid of the unknown status. Before I opened the phone app, restarting the PC version did nothing. Maybe it's some kind of a synch issue?

  • Eric commented  ·   ·  Flag as inappropriate

    Is this just one of those places on the internet to complain, or does MS really look at this and respond? I don't want to add to the heap of steaming **** if that is all this is.

    In other news, I have an end user that is having this problem today, but Teams on iOS for him is working normally.

  • Paul commented  ·   ·  Flag as inappropriate

    Same problem here, can't change status from unknown, used to work until a yesterday.

  • Johannes Becker commented  ·   ·  Flag as inappropriate

    I have the same problem with one of our customers using a on prem exchange with a hybrid connection to O365. Please fix it ASAP!

  • meriem commented  ·   ·  Flag as inappropriate

    hi, i have the same problem. Unknown status for me and all the users!!
    i don't find the coexistance mode in "wide setting " Please help!

  • Antonio Kulhanek commented  ·   ·  Flag as inappropriate

    You have to change the "coexistence mode" from Islands to "Teams only". Try again after 24 hours.
    you can find this setting at "Org. wide setting" > teams upgrade

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