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'Status Unknown' for many users

A large number of users on many of our user's Teams app shows people as 'Status uknown' when these users are actually online, or even actively engaged in a conversation. Fix this!

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Jake Kemme shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • Anonymous commented  ·   ·  Flag as inappropriate

    We have 1000 users and been in Teams only mode for about 6 months now. One user has just reported this is happening. Changing CoExistence mode at the user level made no difference,

  • Anonymous commented  ·   ·  Flag as inappropriate

    Got a single user at our organisation with this issue - she always appears offline to others when on her computer, and everyone else is "Status Unknown" to her. If she logs in on her mobile, her status shows correctly to others.

    We've reinstalled, cleared appdata, etc etc... We use Skype for Business too, so we're not going to change our Coexistence settings org-wide to Teams-Only.

  • Anonymous commented  ·   ·  Flag as inappropriate

    I have the same issue for the last couple of days, is there any update on this? or a workaround?

  • AW commented  ·   ·  Flag as inappropriate

    Please fix this issue. I have signed out of teams, deleted ALL teams directories and uninstalled and re-installed several times and it still doesn't allow me to see other users or their status and I can't change my own status. however the online version seems to work.

  • Anonymous commented  ·   ·  Flag as inappropriate

    This is a problem for us as well, but it's only external contacts that can't see the status for the users in our domain. I tried to change the co-existence mode to "Teams Only" for a few users and hoped that would help, but it doesn't. I'd appreciate a fix!

  • Michelle commented  ·   ·  Flag as inappropriate

    This has become a problem on my Windows 10 PC since I ran Windows updates yesterday. The version is 1.3.00.21759 (64 bit). My iOS app is showing the statuses fine.

  • Anonymous commented  ·   ·  Flag as inappropriate

    I also facing status unknown issue and got the complaint as i dont know other status and interrupt them during meeting. What a shame!

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