'Status Unknown' for many users

A large number of users on many of our user's Teams app shows people as 'Status uknown' when these users are actually online, or even actively engaged in a conversation. Fix this!

279 votes

Jake Kemme shared this idea · Apr 17, 2018 · Flag idea as inappropriate… · Admin →

84 comments

An error occurred while saving the comment

Nader Hadjebi commented · February 26, 2021 11:20 AM · Flag as inappropriate

A coworker of mine has his status show up as unknown when you type his name in a Microsoft Teams meeting, although it shows up fine in other places. please address this.

Submitting...
- su (1).gif 29 KB
Gareth commented · January 7, 2021 6:10 AM · Flag as inappropriate

Just had the same issue, this fixed it for me

Ensure all MS Applications are closed

Go to Access Work or School in Settings

Click on your Microsoft Account

Click Disconnect

Then click connect and log back in

Your MS Teams Status should hopefully be fixed

Gareth

Select your

Submitting...
Jan commented · January 7, 2021 2:02 AM · Flag as inappropriate

PS after that. Also logging off and in the desktop app, did work.

Submitting...
Jan commented · January 7, 2021 2:00 AM · Flag as inappropriate

A Workaround that worked for me is openeing teams in the browser. There I can see all Status of other people.

Submitting...
George commented · January 6, 2021 3:30 AM · Flag as inappropriate

I have "Status Unknown" Issue. Re-booting the PC does not help.

Submitting...
Anonymous commented · December 15, 2020 3:11 AM · Flag as inappropriate

is there a fix for this issue

Submitting...
Ken commented · November 24, 2020 6:10 AM · Flag as inappropriate

Teams presence showing unknown for random people

Submitting...
Yonatan commented · November 15, 2020 11:46 PM · Flag as inappropriate

16.11.2020, still exists - fix it, please!

Submitting...
David commented · November 8, 2020 4:26 AM · Flag as inappropriate

05.11.2020, still exists - fix it, please!

Submitting...
Anonymous commented · October 28, 2020 7:05 AM · Flag as inappropriate

Same issue - started yesterday.

Submitting...
[Deleted User] commented · October 28, 2020 3:31 AM · Flag as inappropriate

Has anyone found a fix for this?

Submitting...
Martin McCone commented · October 28, 2020 1:07 AM · Flag as inappropriate

Please fix it.

Submitting...
Anonymous commented · October 27, 2020 5:37 AM · Flag as inappropriate

Even with team only mode issue is not fixed.

Submitting...
Anonymous commented · October 22, 2020 8:30 AM · Flag as inappropriate

We have 1000 users and been in Teams only mode for about 6 months now. One user has just reported this is happening. Changing CoExistence mode at the user level made no difference,

Submitting...
Anonymous commented · October 22, 2020 1:36 AM · Flag as inappropriate

Got a single user at our organisation with this issue - she always appears offline to others when on her computer, and everyone else is "Status Unknown" to her. If she logs in on her mobile, her status shows correctly to others.

We've reinstalled, cleared appdata, etc etc... We use Skype for Business too, so we're not going to change our Coexistence settings org-wide to Teams-Only.

Submitting...
Anonymous commented · October 22, 2020 12:53 AM · Flag as inappropriate

I have the same issue for the last couple of days, is there any update on this? or a workaround?

Submitting...
Maxime Juteau commented · October 21, 2020 3:15 AM · Flag as inappropriate

I have the same issue this morning. Maybe have an update about his??

Submitting...
Anonymous commented · October 21, 2020 2:25 AM · Flag as inappropriate

This is making Working From Home very difficult

Submitting...
Anonymous commented · October 20, 2020 7:51 AM · Flag as inappropriate

Still an issue for me and some within my company!

Submitting...
Anonymous commented · October 19, 2020 7:34 AM · Flag as inappropriate

this is still an issue for some users

Submitting...