Take out need for guests to sign in to Microsoft account!!
I have heard that this is the main reason why people prefer other programs over Microsoft, (GoToMeetings only requires download and an email). Its very frustrating when people have to sign into so many things. Right when your about to have a BUSY meeting, guests have to sign in, download the Teams app, sign into an unnecessary Microsoft guest account, then they forgot their password, go to reset it, etc etc. Meeting is over and customer is frustrated!! Business LOST to "GoToMeeting" or google hangouts or whoever is the next startup!
When a guest gets an email, they should be able to click once, download the app, click on the invitation in the email and be in!! No need to provide email again or create other accounts.
Related to this, I was sent an invite to a Teams meeting via my email at Gmail address, I cringed because I have avoided using it until now. In preparation I downloaded Teams free and explored. When it was time for meeting I clicked the link in the invite, clicked the button to open Teams app (vs in browser), waiting a long time for it to start. Then Teams had a prompt to enter my name which I did, although there was a link 'for a better experience login in' so I did login using my Microsoft account email at outlook.com. You probably already know, this account was not on the meeting list, so I was unable to join the meeting and had to restart app. No better experience yet, but no problem, I had them send an invite to my email at outlook.com address.
I clicked the link in the new invite, clicked the button to open Teams app (vs in browser), waiting again. App had a prompt to enter my name which I did, then again clicked the link 'for a better experience login in' so I did login again using my Microsoft account email at outlook.com. Now I knew I was on the right track now because I was using same email at outlook.com. But again I was not on the list and not allowed to join the meeting and had to restart app again. Still no better experience.
Trying to sign in to Teams is far from getting a better experience. Running short on time, I resorted to not signing in and Teams actually allowed me to join the meeting.
After the meeting I looked for more Teams settings that could be the issue. I saw edit your profile where I could only change my name, no help. I explored all the settings in Teams and no solution there either. Eventually I find a clue under 'Your teams > None > 3 dots > Manage Team' I accidently hovered past my name as the owner and a notification pops up with my email at hotmail.com address.
1 - with an invite and a Team's account it should just work and not require a Microsoft Teams account for every email address we may use. Give the user a meaningful description of the issue.
2 - Using an invite from an email at outlook.com and signing into Teams with the same email at outlook.com should just work. Again give the user a meaningful description of the issue.
3 - make it obvious to see the account name and email address that Teams is using along with the ability to change it. Display the email address near users picture icon, name and Edit profile link. The app should not switch from an outlook to a hotmail email address especially without notifying AND getting permission from the user.
4 - during the meeting weblinks were shared and clicking on them caused more issues by bogging down the computer using too much memory, CPU and disk access. Making the meeting voice and video stutter and even stop causing the need to start all over from clicking the invite in an email and letting Teams start over again.
Very annoying first time experience with Teams, I will keep avoiding it at all costs, even free.
Sorry three strikes (or more), your out!
Christopher Monroe commented
Guests should not have to sign into teams to attend a meeting. IF a person was invited by their email address why can't that be enough to allow them into the meeting after clicking on the sent link and entering in there email (or name) What is the point of the web app?
I agree! Realistically, the requirement for a guest to effectively have sign into a Microsoft account before they can open Teams makes the occasional video conferencing with individual guests somewhat challenging, as we have to explain that to them and help them if they have problems. This makes services like Gotomeeting preferred. I had really hoped that we would be able to use Teams for that, but it just isn't simple enough for making the connection itself.
Yassine SOUABNI commented
any news about the invite flow of a Gmail type of guest account ?
Is it still "required" to create an MSA first ?
David McKnight commented
Completely agree. It is way too complicated to get a guest to join, when this is a one-time customer support type activity. I'm disappointed at how difficult we have made it to use this product except for our own organization.