Take out need for guests to sign in to Microsoft account!!
I have heard that this is the main reason why people prefer other programs over Microsoft, (GoToMeetings only requires download and an email). Its very frustrating when people have to sign into so many things. Right when your about to have a BUSY meeting, guests have to sign in, download the Teams app, sign into an unnecessary Microsoft guest account, then they forgot their password, go to reset it, etc etc. Meeting is over and customer is frustrated!! Business LOST to "GoToMeeting" or google hangouts or whoever is the next startup!
When a guest gets an email, they should be able to click once, download the app, click on the invitation in the email and be in!! No need to provide email again or create other accounts.
I agree! Realistically, the requirement for a guest to effectively have sign into a Microsoft account before they can open Teams makes the occasional video conferencing with individual guests somewhat challenging, as we have to explain that to them and help them if they have problems. This makes services like Gotomeeting preferred. I had really hoped that we would be able to use Teams for that, but it just isn't simple enough for making the connection itself.
Yassine SOUABNI commented
any news about the invite flow of a Gmail type of guest account ?
Is it still "required" to create an MSA first ?
David McKnight commented
Completely agree. It is way too complicated to get a guest to join, when this is a one-time customer support type activity. I'm disappointed at how difficult we have made it to use this product except for our own organization.