remote control uac
We're using Teams for chat and video meetings, but would like to use the screen sharing and remote control for troubleshooting and suppport requests. However, Windows does not pass UAC prompts through the Teams screen sharing.
Anonymous
shared this idea
24 comments
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Barrett
commented
For a collaboration tool this would make a lot more sense to be able to do.
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Mark
commented
This is a pretty simple one Microsoft.
Grant the capability to only O365 admins by default, and make it an option to manually add to groups. -
Denis Mekshun
commented
Microsoft, please, add this feature. It's neccessary for every IT-support in organizations that are using Teams!
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Mike
commented
This would be fantastic - add UAC support in Teams.
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Wael Alsawafiri
commented
We need UAC support for Team remote assistance URGENTLY
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Fernando
commented
We need UAC support for Team remote assistance
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Victor
commented
Microsoft team leadership, I really hate you for this, I cant believe we have vote in order to call your attention. We buy your product and you give us half service. Is like buying a car but but without transmission.
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Anonymous
commented
Agreed. This is very important for supporting users. We still need to go back to TeamViewer for assistance.
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Mark
commented
Please add UAC support for teams
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Noel Anderson
commented
Please add UAC support to Teams.
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Ian Wright
commented
What next Microsoft? UAC to attach a photo in Word? Absolutely, ridiculous that we have to request this as a feature.
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Brent Wegener
commented
Why hasn't this been voted up more?
UAC/prompt for elevated credentials displays, does not dim screen, however we are unable to enter our creds or click.
Only leaving this comment to reinforce the obvious, in hopes this will be fixed ASAP.
This has the ability to replace LogMeIn, TeamViewer, etc and own support desk operations if this hurdle were jumped. -
Anonymous
commented
This is a great app but we can't support our users without UAC!
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Diego V
commented
please do it
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RTM23
commented
I have experienced the same issue. When the UAC prompt appeared, the screen went black and i could not see anything. Not a good start to an awesome application.
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Nicholas
commented
our service desk primarily interacts with our customers through skype, so they are preprogrammed to share their screen via teams/skpye before i can stop them and use a better tool like MSRA.
having the ability o do basic troubleshooting that requires elevation would make life so much easier - many users don't understand why i am telling them they need to connect with a different service...
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Joe10022
commented
Regarding the comment on lowering the UAC level, when I used an Azure admin account this was the behavior:
In testing Teams, when I use an admin account for screen sharing, the user's screen view does not go black. I can see their desktop and the UAC prompt but the mouse and keyboard control becomes unavailable even when the user gives control.
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Joe10022
commented
Having the option to run Teams as a service with admin creds should be added to the functionality. With an increasing number of users working remotely the need for remote support is growing.
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teams
commented
lower UAC so it won't dim display and it'll go through
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Anonymous
commented
It would be huge if UAC prompts were passed through Teams. IT managers would love to be able to support their team without using third party software.