How can we make Microsoft Teams better?

Call Contact's Work or Cell phone

When I click the call button on a contact, Teams automatically begins a teams/skype call to the user. It should offer options to call the user's phone numbers (work/cell/other) or to make a skype/teams call, similar to the drop down menu offered by skype for business.

175 votes
Sign in
Sign in with: Facebook Google
Signed in as (Sign out)

We’ll send you updates on this idea

Steve Whitcher shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →


Sign in
Sign in with: Facebook Google
Signed in as (Sign out)
  • Anonymous commented  ·   ·  Flag as inappropriate

    Any news MS on this issue ? This is massively impacting the user experience and jeopardizing the usability of Teams as VoIp platform.

  • Andreas Groß commented  ·   ·  Flag as inappropriate

    Same here. Switched to Teams :-(

    Our useres are not happy.

    Doesn´t work on chat screen for all useres at our Global Address List

  • Korey Jerome commented  ·   ·  Flag as inappropriate

    This actually works from chat now. clicking on the phone in the chat screen gives you the choice of calling their cell phone or through teams. This does not work from the calling card screen. They need to bring that functionality to the call center.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Not having this feature is one of the three (3) primary reasons we have not rolled out Teams org-wide yet. Still testing.

    When will MSFT comment on this adding this feature?

  • Lucas Reinhart commented  ·   ·  Flag as inappropriate

    Why is Microsoft pushing people to teams when it is no where close to the functionality of skype for business

  • Anonymous commented  ·   ·  Flag as inappropriate

    Another vote for this being essential before we "upgrade" to Teams from SfB.

  • Zach Katsof commented  ·   ·  Flag as inappropriate

    We would like to see this feature added as well to make it easier to call a contact in our organization that may not have MS Teams available on their mobile phone (e.g. a field tech)

  • Anonymous commented  ·   ·  Flag as inappropriate

    I see this as being critical for the following reasons
    1. To have feature parity with SFB. Having to go back to dialling phone numbers is a huge step backward
    2. When a user is offline\out of office you want the ability to call a cellphone number etc.
    3. Many companies have a mixed estate of legacy PBXs and MS Phone system. Very useful to be able to call the desk phone of legacy phone user.

Feedback and Knowledge Base

You are about to visit the UserVoice site for Microsoft Teams

We have partnered with UserVoice, a 3rd party service providing public discussion forums for product-specific feedback.

By clicking "Continue to UserVoice" you agree to UserVoice's Privacy Policy and Terms of Use.