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Call Contact's Work or Cell phone

When I click the call button on a contact, Teams automatically begins a teams/skype call to the user. It should offer options to call the user's phone numbers (work/cell/other) or to make a skype/teams call, similar to the drop down menu offered by skype for business.

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Steve Whitcher shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

23 comments

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  • Anonymous commented  ·   ·  Flag as inappropriate

    now with the COVID-19 pandemic we need to see employee's cell #'s to get in touch with them. This is so unfortunate that we cannot just add additional information that other users can see...

  • Simon Jones commented  ·   ·  Flag as inappropriate

    This is BASIC functionality that is MISSING.
    Yet again this demonstrates the Teams is NOT FIT FOR PURPOSE.

  • Dan M commented  ·   ·  Flag as inappropriate

    It is really surprising this doesn't have more votes. Very important feature. Not only being able to call a user's mobile or home number that is in the directory, but also being able to call work numbers of non-Teams calling plan users. If a user is on a legacy or other phone system, sending them a voice call through Teams has no purpose. They don't have the hardware to answer the call.

    Need the options of:
    Call via Teams
    Call Work #
    Call Mobile #
    Call Home #

  • Mark Rogalski commented  ·   ·  Flag as inappropriate

    Quote from other feedback page requesting this same feature
    "Skype for Business used to support this. You could bring up a contact, and when selecting Call from Contacts, you would be able to select a variety of numbers - extensions, cell phones, office phones. This is imperative for mixed solution environments where not everyone is on Teams.
    Currently, this is not possible in Teams, it only dials out to Teams (in our setup) where the other end, while they have Teams, their phone hardware still uses a different solution. Being able to easily dial another number or at least pick what number you wish to dial out to for Field Reps/users not on Teams would be ideal (implement as Skype for Business did).
    The current solution is to manually dial for all these internal users."

  • Anonymous commented  ·   ·  Flag as inappropriate

    This is existing since years in SfB and not implemented in Teams since reported mid 2018. This isn't very serious folks specially when you sell that Teams is going to replace SfB but you can't transpose existing functionality correctly !!!

  • Brett Donnelly commented  ·   ·  Flag as inappropriate

    We have 280 remote locations that have old school PBX's with POTS lines and 200 users in our HQ with Teams with full phone PSTN calling. We are unable to call them from our corporate address book as we did in Skype. This is a big issue for us. The workaround of copy and past of the phone number is not acceptable to our users

  • Anonymous commented  ·   ·  Flag as inappropriate

    Any news MS on this issue ? This is massively impacting the user experience and jeopardizing the usability of Teams as VoIp platform.

  • Andreas Groß commented  ·   ·  Flag as inappropriate

    Same here. Switched to Teams :-(

    Our useres are not happy.

    Doesn´t work on chat screen for all useres at our Global Address List

  • Korey Jerome commented  ·   ·  Flag as inappropriate

    This actually works from chat now. clicking on the phone in the chat screen gives you the choice of calling their cell phone or through teams. This does not work from the calling card screen. They need to bring that functionality to the call center.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Not having this feature is one of the three (3) primary reasons we have not rolled out Teams org-wide yet. Still testing.

    When will MSFT comment on this adding this feature?

  • Lucas Reinhart commented  ·   ·  Flag as inappropriate

    Why is Microsoft pushing people to teams when it is no where close to the functionality of skype for business

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