How can we make Microsoft Teams better?

Call Contact's Work or Cell phone

When I click the call button on a contact, Teams automatically begins a teams/skype call to the user. It should offer options to call the user's phone numbers (work/cell/other) or to make a skype/teams call, similar to the drop down menu offered by skype for business.

138 votes
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    Steve Whitcher shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    10 comments

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      • Korey Jerome commented  ·   ·  Flag as inappropriate

        This actually works from chat now. clicking on the phone in the chat screen gives you the choice of calling their cell phone or through teams. This does not work from the calling card screen. They need to bring that functionality to the call center.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Not having this feature is one of the three (3) primary reasons we have not rolled out Teams org-wide yet. Still testing.

        When will MSFT comment on this adding this feature?

      • Lucas Reinhart commented  ·   ·  Flag as inappropriate

        Why is Microsoft pushing people to teams when it is no where close to the functionality of skype for business

      • Zach Katsof commented  ·   ·  Flag as inappropriate

        We would like to see this feature added as well to make it easier to call a contact in our organization that may not have MS Teams available on their mobile phone (e.g. a field tech)

      • Anonymous commented  ·   ·  Flag as inappropriate

        I see this as being critical for the following reasons
        1. To have feature parity with SFB. Having to go back to dialling phone numbers is a huge step backward
        2. When a user is offline\out of office you want the ability to call a cellphone number etc.
        3. Many companies have a mixed estate of legacy PBXs and MS Phone system. Very useful to be able to call the desk phone of legacy phone user.

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