DTMF Tones do not work when in a call
If i use teams to make an external call (using my skype for business phone number) the DTMF tones are not detected. So if i'm on a call that asks me to enter my PIN or some other input, it does not work
SteveT
shared this idea
65 comments
-
laura gautrey
commented
The DTMF functionality is needed to enable us to perform our role
-
Alan Charlesworth
commented
It's important to us to have the DTMF functionality
-
Anonymous
commented
Any updates on when this function will be available? Thank you
-
Richard Bradley
commented
Needing to add participants who do not have direct dial and are behind an IVR. We need to send DTMF when adding a particpant to a meeting.
-
Anonymous
commented
I, too, have the same problem. If i have to make a selection or enter a PIN I'm out of luck and have to call from another device. Strangely enough, I don't have this problem making Teams calls from my iPad or iPhone. Only when making them from my PC based Teams.
Please help as this is an issue.
-
Harpreet Singh
commented
This is a must requirement
-
Anonymouse
commented
I don't believe zoom can do this either, I just tried and the person you are calling has to press "1" to join. So this actually might be a security issue, etc... that is stopping Microsoft from adding this feature?
-
Deryck
commented
We were almost there on our way with a project for 50+ people to use Teams, but ran up against this limitation. We needed this to bring into the Teams meeting a live language translation service. The service requires us to enter the company pin and then choose the language. All not currently possible without workarounds. For our user base, it needs to be very simple and straight forward. Now I have to evaluate Zoom as they apparently have this feature. Any updates on this from Microsoft?
-
Dan
commented
Any updates on this? This is unacceptable.
-
Gin McMillan
commented
Curious why this is something we have to "vote" on to have fixed. Why wouldn't you be able to use the dial pad in a phone call? Its common sense that this feature should be allowed.
-
Anonymous
commented
Hey Microsoft, What's happening here? are you working on it or not?
-
Taunya
commented
This is also a problem with items in Teams. For example, in order to record my voice mail greeting I need to press 2, but it doesn't recognize that I pressed 2.
-
Eli
commented
Had a call from one of our users asking about this. Really surprised to find this isn't supported.
-
WizChip
commented
Lets look at legacy phone support. We are not asking for rotary dial, just some tones.
-
Anonymous
commented
Need this now -
-
Tobias Fink
commented
Hi, we use Call2Teams to integrate our PBX in Teams and for us it is working. Teams uses RFC2833 as DTMF method. So check if our system/trunk accepts it. We had to change it. (On our PBX the defaultwas: SIP-Info).
-
Anonymous
commented
Please, for the love of all things Holy, let the key tones work in all calls.
-
Anonymous
commented
This is working for 1:1 calls using 365 Business Voice. It does not work while in a 3-way call because Teams detects group calls as meetings and surpresses DTMF tones for meeting calls. This is so the button tones can be used to control the meeting instead. I wish there was a way to allow DTMF tones during meetings.
-
Tim White
commented
Yeah this has been a source of frustration for some time. My only workaround has been to put the call off headset and onto laptop mic/speakers and then use a tone generator like this one:
https://onlinetonegenerator.com/dtmf.htmlTeams still seems really unbaked not having basic in call tone generator functionality. There's no good reason from my perspective why it should stop working when we add an external call. Let's get it together Microsoft.
-
Adam D'Amore
commented
NEED