DTMF Tones do not work when in a call
If i use teams to make an external call (using my skype for business phone number) the DTMF tones are not detected. So if i'm on a call that asks me to enter my PIN or some other input, it does not work
SteveT
shared this idea
54 comments
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Michael A. Bowling
commented
I had a similar issue when I attempted to call a client and my responses to their phone tree were not recognized.
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Jan Salisbury
commented
Just as well they don't make cars.
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Debbie DeKalb
commented
This is a TERRIBLE issue, it needs to be fixed NOW. That's my vote. Fix it.
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Anonymous
commented
need this
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Chris Pope
commented
Yes, there is a second dial-pad you must access. It's quite ridiculous that you just can't use the keyboard. Attached is a clip of where the dial-pad is located. While in the call you have to click on the dial-pad dots at the tope of the call window. This will open the secondary dial-pad on your screen. At this point you can click the numbers or use your keyboard.
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MikeM
commented
SOLVED . I Just spoke with our dedicated Microsoft contractor whose working on a migration to Teams with us, He confirmed that this is the way it is designed. The main dialpad is only for dialing the initial PSTN number. If you need to then enter a PIN or conference ID or whatever, you need to select the dialpad icon at the top right of the call screen (not the 3 dots as marco stated below). This will bring up a new dialpad where you can input your digits. Very counterintuitive to normal dialing and Microsoft should really rework that or make it a major callout in documentation.
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Anonymous
commented
marco, no idea what you are even talking about. I've fiddled with the various available ellipses and am not seeing a second dial pad anywhere.
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marco
commented
in teams you have access to two keypads. once you make the call go to the call window and at the top you will see a set of dots representing a keypad. USE the second keypad, it works for me and uses tones making PIN numbrs, id codes and meeting access codes possible.
I wish MS had a how to manual for all this stuff so I don't have to struggle trying to figure it out on my own. Hope this helps
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Anonymous
commented
The DTMF functionality is needed to enable us to perform our role
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laura gautrey
commented
The DTMF functionality is needed to enable us to perform our role
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Alan Charlesworth
commented
It's important to us to have the DTMF functionality
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Anonymous
commented
Any updates on when this function will be available? Thank you
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Richard Bradley
commented
Needing to add participants who do not have direct dial and are behind an IVR. We need to send DTMF when adding a particpant to a meeting.
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Anonymous
commented
I, too, have the same problem. If i have to make a selection or enter a PIN I'm out of luck and have to call from another device. Strangely enough, I don't have this problem making Teams calls from my iPad or iPhone. Only when making them from my PC based Teams.
Please help as this is an issue.
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Harpreet Singh
commented
This is a must requirement
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Anonymouse
commented
I don't believe zoom can do this either, I just tried and the person you are calling has to press "1" to join. So this actually might be a security issue, etc... that is stopping Microsoft from adding this feature?
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Deryck
commented
We were almost there on our way with a project for 50+ people to use Teams, but ran up against this limitation. We needed this to bring into the Teams meeting a live language translation service. The service requires us to enter the company pin and then choose the language. All not currently possible without workarounds. For our user base, it needs to be very simple and straight forward. Now I have to evaluate Zoom as they apparently have this feature. Any updates on this from Microsoft?
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Dan
commented
Any updates on this? This is unacceptable.
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Gin McMillan
commented
Curious why this is something we have to "vote" on to have fixed. Why wouldn't you be able to use the dial pad in a phone call? Its common sense that this feature should be allowed.
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Anonymous
commented
Hey Microsoft, What's happening here? are you working on it or not?
