DTMF Tones do not work when in a call
If i use teams to make an external call (using my skype for business phone number) the DTMF tones are not detected. So if i'm on a call that asks me to enter my PIN or some other input, it does not work
SteveT
shared this idea
84 comments
-
Anonymous
commented
Thats a really basic function of phone systems and it surprised me quite hard, that this is not implemented. Imo this needs to be addressed asap, way more urgent than overhauling the UI for the 4th time!
-
Jose
commented
can you please fix this!!! I've open tickets in the past and I can't believe it has been almost 2 years and this issue has not been fixed. Microsoft please make this a priority.
-
Brian
commented
Neither dial pad worked for me when on a conference call on Friday. June 4th 2021, running the latest version of Teams on Windows 10 Professional. Even the other user on the other line who was not using Teams voice was unable to send DTMF from their cell phone. We ended up having to use my cell phone for the conference call, this needs to be fixed!
-
Robin
commented
Neither Dial Pad works for me once the calls has a third person "Conference or Meeting". If just a 1:1 call then yes the dial pad within the call itself does send DTMF. It is DTMF during a conference call is what needs to be fixed.
-
Anonymous
commented
While the phone dialler does not allow DTMF, once the call is established the functionality is there in the menu bar which has its own dial-pad
-
FixIT
commented
Come on guys these are some of the basic phone features and need to be addressed asap. Even basic phone systems support stuff like this
-
SimonC
commented
I thought this wasn't working but it seems it is working for us. For anyone else that ends up at this page. As stated below; You need to open the dial pad from within the call not the dial pad used to place the call.
-
Anonymous
commented
Holy F.... My company dropped skype and went teams for soft-phones. I cannot login to websites that do 2 factor authentication using a phone call and require me to press a key. DTMF tones do not work. I haven't tried to navigate a phone tree yet but reading here it does not sound favorable. This is a HARD FAIL for many users that have no other phone options. Seems like a 40yr backward leap.
-
Anonymous
commented
We need this fixed please!
-
Anonymous
commented
Please fix this , it sucks not to be able to hit buttons and navigate menus. Not good
-
Anonymous
commented
In 2018 this thread started, now in 2021 the main dial keypad still doesn't generate DTMF tones. Teams is a great tool, why don't you fix this glaring omission? How ludicrous to have to find a second hidden keypad, it's completely counter-intuitive - who's idea was that?!
-
Francis
commented
It works for us, but we have to manually open the dial pad in the call window after dialling the number.
This is not user friendly at all. Simply opening the dial pad automatically in a new call window would save a lot of headaches. -
Steph
commented
Teams does so many great things for us. An update in this area would be beneficial for all.
-
Darcy
commented
Sometimes the DTMF codes are read incorrectly. I'll enter "8 0 1 5" and the autoattendant will say "8 8 8 8 is not a valid extension"
-
Anonymous
commented
It is confusing to have 2 different dial pads for calls. The phone that works with phone trees is hidden
-
C Durr
commented
I have found a workaround, but it is not elegant. When I started with the audio call first, using the "calls" icon on the left menu bar, I had the DTMF tones available. I then had to show the participant list and manually add the people I wanted to include on video. Now, I am in a "meeting"
The REAL feature I was trying to get to was the ability to record a meeting that included both audio and video participants. This feature is only evoked when Teams is in a "meeting" not in a "call."
Besides the obvious downsides of my manual work around, another one is once I am in the "meeting" the DTMF tones are now disabled and no longer accessible.
-
Patricia Stenquist
commented
DTMF tones and keypad are not functional within the audio conferencing feature in teams. This is necessary when dialing out extensions to phone numbers.
-
Anonymous
commented
DTMF function is essential for training New Hires on phone calls using the conference call feature.
-
Anonymous
commented
It Teams is going to be a voice platform the DTMF tones must work. This is an epic fail on Microsoft's part.
-
Carl PIazza
commented
Since I had posted on Feb 19 2021, I have discovered the issue was the caller (AT&T IPFlex) is Offering DTMF Payload Type 100, Teams Answer is 101. The 101 does not make it back to the Caller due to Oracle SBC not relaying it thru. Should the Caller be Teams, AT&T does negotiate to 101. Therefore it only happens when Teams is the Callee and its the DTMF in the direction back to the Caller that fails. Until now, I had not experienced an issue with Payload type mismatches. We have a request in to AT&T to change to 101, and a request into Oracle to see why its not relaying back to Caller for negotiation.
