DTMF Tones do not work when in a call
If i use teams to make an external call (using my skype for business phone number) the DTMF tones are not detected. So if i'm on a call that asks me to enter my PIN or some other input, it does not work
SteveT
shared this idea
30 comments
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Tobias Fink
commented
Hi, we use Call2Teams to integrate our PBX in Teams and for us it is working. Teams uses RFC2833 as DTMF method. So check if our system/trunk accepts it. We had to change it. (On our PBX the defaultwas: SIP-Info).
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Anonymous
commented
Please, for the love of all things Holy, let the key tones work in all calls.
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Anonymous
commented
This is working for 1:1 calls using 365 Business Voice. It does not work while in a 3-way call because Teams detects group calls as meetings and surpresses DTMF tones for meeting calls. This is so the button tones can be used to control the meeting instead. I wish there was a way to allow DTMF tones during meetings.
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Tim White
commented
Yeah this has been a source of frustration for some time. My only workaround has been to put the call off headset and onto laptop mic/speakers and then use a tone generator like this one:
https://onlinetonegenerator.com/dtmf.htmlTeams still seems really unbaked not having basic in call tone generator functionality. There's no good reason from my perspective why it should stop working when we add an external call. Let's get it together Microsoft.
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Adam D'Amore
commented
NEED
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Anonymous
commented
Really need this, Just invested big time so that my staff can use this functionality and now I am red faced!! Please fix asap!
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Mike McGowan
commented
Big Bug! I only recently got teams calling and only discovered this bug this morning.
I work i telecoms so coincidentally I have a DTMF app on my phone that worked!
I have no affilliation with this app and I'm sure there are other apps available, but it is called, funnily enough, DTMF!
This is just a workaround though and this bug definitely needs fixing. -
Anonymous
commented
Yes it works for the first call but once you add someone else to the call, the DTMF stops working. Please remedy!!
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Chris James
commented
In my case, Teams will detect my DTMF tones for the first call, but if I add an external number to the call it will not detect the tones on the SECOND call. So, if I am calling two people and one of them has AA prompts, I have to call them first and I cannot call two people with AA prompts since the AA will not detect the tones on second call.
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Steve
commented
Required like Skype
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Fred
commented
Would love to see this fixed as well. That's not quite right
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Martin
commented
Same when join via VC rooms DTMF doesnt ackn , adds random stars into the DTMF- needs to be fixed pronto !
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JSG
commented
How can this possibly not be resolved. This is not a "feature request." this is a BUG that needs to be fixed immediately. We are porting our businesses' phones over to Teams and now we learn that a keypad does not work like a keypad. This needs to be escalated to a known bug and be fixed right away. It is shameful that this has not been resolved in 2 years.
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Anonymous
commented
We really need this feature to be enabled.
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Easternseaboard
commented
Not having this feature is a major downside for us. Please correct the teams audio conferencing dial pad so that it works with IVRs during a meeting.
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Douglas
commented
What is the point of including a dial pad in a conference call when the inputs are sent to the other side of the call? Please fix this!
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Steven McArthur
commented
This works fine when direct dialling a number that has an IVR. It does not work when dialling in a number to an ongoing conference call/meeting.
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Sean
commented
Please fix this.
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SpencerDandy
commented
Yes, this would be very helpful for adding participants behind auto-attendants.
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JaysonA
commented
As of June 2020 this is still not working so does anyone know if this is going to be added.