DTMF Tones do not work when in a call
If i use teams to make an external call (using my skype for business phone number) the DTMF tones are not detected. So if i'm on a call that asks me to enter my PIN or some other input, it does not work
SteveT
shared this idea
99 comments
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Anonymous
commented
Please address this issue
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Robert Z
commented
Several times this required me to use a different phone option to complete the DTMF tones needed.
This is especially impactful when entering account information or joining a conference call.
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Shaun
commented
Having the same issue reported, which needs to be addressed and fixed.
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Josh
commented
The dialpad isn't available in the menu ribbon at all after merging two PSTN calls. This is a common need for anyone providing customer service.
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AndrewLFG
commented
Only appears to happen for us when engaged in a conference call. If we use the tones before merging a second call on they work.
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RangerZ
commented
Yes, please fix this. I am of the opinion that if other phones can play the right tune, then teams should too.
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adam
commented
Get this working!
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Ozan Yalcin
commented
That is a needed feature for everyone with Phone System.
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K Ferreira
commented
We need the dialer to work during meetings. Please give us use of the dialer during meetings.
The length of the tone is too short during a one to one call. Please increase the length of the tone.
Some folks on this thread are saying to use the secondary dialer. This absolutely does not work when you have three or more lines in the call. I suspect they answered without testing this.
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Sergio Gonzalez P
commented
Would this work?:
1) Make the call that requires DTMF input separately, and type in the corresponding option
2) Then, once the call is connected to the right place, use the Call Merge feature to join that call with the other conference call, or 1-to-1 call. -
Kas
commented
The secondary dial-pad will not generate tones when in a conference call. It will generate calls if you are the only one on the call. Once additional people are added to the call, the dial pad no longer generates the DTMF tones. I had to use my cell phone and play DTMF tones from a youtube video to navigate a phone tree when I was in a conference call last week.
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vanzandtj
commented
Teams CAN generated DTMF tones, but only if you launch the SECOND numeric pad. Look at the top right of the black call window, near the "Leave" and mute buttons.
Yes, it's a really poor design.
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Anonymous
commented
Same issue reported where you cannot hear the tones to press the options on a call. This needs to be resolved.
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Anonymous
commented
Ran into this as well and it IS a problem. Why isn't this supported?
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Anonymous
commented
This would be important to fix. We use this a lot and were moving over to teams phones
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Anonymous
commented
Thats a really basic function of phone systems and it surprised me quite hard, that this is not implemented. Imo this needs to be addressed asap, way more urgent than overhauling the UI for the 4th time!
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Jose
commented
can you please fix this!!! I've open tickets in the past and I can't believe it has been almost 2 years and this issue has not been fixed. Microsoft please make this a priority.
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Brian
commented
Neither dial pad worked for me when on a conference call on Friday. June 4th 2021, running the latest version of Teams on Windows 10 Professional. Even the other user on the other line who was not using Teams voice was unable to send DTMF from their cell phone. We ended up having to use my cell phone for the conference call, this needs to be fixed!
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Robin
commented
Neither Dial Pad works for me once the calls has a third person "Conference or Meeting". If just a 1:1 call then yes the dial pad within the call itself does send DTMF. It is DTMF during a conference call is what needs to be fixed.
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Anonymous
commented
While the phone dialler does not allow DTMF, once the call is established the functionality is there in the menu bar which has its own dial-pad
