Delete Private Chat threads
This request is for the ability to completely delete a private chat thread. (Not hide/archive.)
Again, this was pulled out into its own topic because it is still under review and no decision has been made.
To recap what has already been completed from the other topic:
1. Delete your own messages anywhere in Teams.
2. Team Owners can choose if users can edit/delete in their tenant as well as choose if admins have the power to delete any message posted in public channels.
3. The ability to hide your private chat threads (these are not the chat threads in channels, but the private chat threads that appear when you click the Chat icon on the left-side app bar).
4. The ability to mute your private chat threads. (these are not the chat threads in channels, but the private chat threads that appear when you click the Chat icon on the left-side app bar).
This topic deserves consideration and separating out hot items is something we have often done. Please don't think of this as an attempt to diminish the ask, we know that many people want this.
Thank you for your understanding and feedback.
Allowing deletion of private chat threads is on the backlog.
Jesse Davis commented
The legal reason doesn't make sense. Our company does NOT want to record private chats, no more than they want to record people talking in the halls. Not only are you not allowing users to delete private chats, but you don't even allow admins to set a retention policy less than 30 days.
At the very least I should be able to select all messages and click the ellipses to delete the message and allow all of my messages to be deleted at once. Deleting messages one at a time is completely inefficient.
Teams has the potential to be a great communication tool. Poor design decisions like not allowing "“hard delete” due to eDiscovery and other legal reasons" makes for a poor communication tool.
Our organization will continue to use other means for communications until/unless Microsoft recognizes the business need to allow private conversations to be deleted.
I can't believe this was requested in 2016 and still isn't a thing. Skype would start with a fresh window every time it was opened. I'm not looking for the ability to delete what I want. I want my chat box to be cleared when I close it.
Sometimes I have stupid stuff like a goofy gif from someone and now I have to go out of my way to hide it or else it stays up on my screen all day. If I'm on one person's chat window, I can barely even tell I have a message from someone else.
Teams has so many more options than Skype ever did but Skype works ten times more efficiently. Why are we moving backwards?
Stuart Vickers commented
I think as is often the case the reason this isn't being implement is simply because... Microsoft.
There is no legal or technical reason this cannot be implemented and the current response from Suphatra only deserves ridicule.
When a product or tool fails to meet your current needs you buy a new tool. This appears to be the case now with Microsoft Teams. It no longer satisfies my current needs or those of many others.
The best and only option is to stop using Microsoft's Teams product and find an alternative. Only when a sufficient number of large Microsoft customers stop using their products and services will they listen. And even then, they may not listen; they may not even care because there are plenty of companies who will just impose the Microsoft way on their staff.
If you want these features and are in a company small and adaptable enough to change products then petition those in your company who make procurement and IT decisions, such that they can investigate alternative non Microsoft options that meet your business requirements.
Providing feedback on this minority forum will not influence Microsoft as they clearly have no desire to implement this feature and want to harvest every scrap of data they can from the companies that use their products.
Vote with your feet, not by clicking in this forum!
IT Pro 001 commented
The MS response is inadequate, as others stated, deleting emails should not be an option if this was the case.
Some organizations archive email history and unfortunately the root folder structure includes conversation history in Skype for Business & Teams - resulting in archival of irrelevant chat history (like what's for lunch today?) and all the extras like extra time to execute archival code, space usage & etc. Sure extra lines of code can be added to loop through the various scenarios but is the cost vs value worth it?
The more I use Teams the less I like it, the little features that are popular for productivity seems to be missing where I least expect it like deleting chat history permanently. Where's the common sense and logic behind the design?
Pete N. commented
Hey Joe G,
thanks for your comment. Can you pleas explain to me why I can delete an eMail and not a private Chat? What is the difference regarding legal reasons? Following your thoughts it should be strictly forbidden to delete an eMail as well. So MS: just add the basic feature to delete a chat.
Joe G commented
For businesses, there will unlikely ever be a hard delete as conversations do need to be logged on the backend for legal purposes. Users being able to clear history would probably be a nice feature though.
I am new to the chat and very surprised that it is not possible to delete private messages. Is it realy rocket science? Thanks. Sigrid
Not having this feature renders this app useless and very cumbersome. Something so simple completely ignored! Although the company has now forced us to use this, I will not be using it until the feature is added.
It's mind boggling how a simple feature like that is removed. Whoever thought this was a great idea needs to go back to the drawing board. Are you taking in user feedback?
Sheridan Buckland commented
This absolutely need to happen - it is logically impossible to have a 'private conversation' if it cant be deleted.
Also the cluttered work space with unpurged conversations is very frustrating and demotivating - same theory as having a clean desk in front of you instead of having the last month worth of paperwork still sitting on your desk.
Yay! Another windows 8.0 type of product that is forced on everyone, makes everyone want to leave Microsoft, is half developed, and clunky. I still can't get over the look and feel of the office products, especially Microsoft word, and it's been a few years now since we "upgraded" to that office suite. After 3 years, I still have a hard time navigating to the folder to save to when saving a document. I work for a software company, and if I released something like a chat engine that doesn't have the ability to archive and delete chat history, I'd be pretty embarrassed about it.
+1 vote for the ability to delete history. on the tiny iphone screen i have two pages of missed calls, i cannot delete. Same situation for short chats, precursors to audio conversations. short interactions w/o any meaningful purpose to be kept for posterity. Whoever made this choice hopefully will reconsider.
We deployed Teams this year and sent out surveys to the users. Number one complain was not being able to delete conversations from view in Teams. Need like a soft delete option for the users view.
I very much want the ability to delete a chat... i have limited need to retain most chats, and hiding old chats is pointless. When I had a Skype chat with info i wanted to keep, i did a copy & paste in an email to myself... i could then file it in an Outlook folder for future reference. I want similar functionality in Teams instead of a cluttered workspace!
Adrian Quintanilla commented
I agree its needed, some coworkers like a full conversation purge for mentality and at times they are talking about confidential/personal things. With so much privacy/security issues nowadays, some users feel certain chats could be used against them. etc.
I don't need a formal delete, I just need to get the last few exchanges off of my screen. You can hide or archive or whatever you want to call it, but I need to start from a clean slate. Call it a boss key.
Rohan L commented
Teams is waste, Skype is far better then this. Cant add DL in the contacts, no seperate windows for each chat and cant delete the conversation this is really bad. If this was legal issue how did you guys allowed in Skype.
I'm not excited about the ability to not delete chat history. There is no reason it should remain in the chat. I don't agree with the eDiscovery either. Skype did not preserve all of the chat history within the IM dialogue box. The response is absurd. I won't be using Teams for chat. That's for certain. Really disappointed so far.
David Heron commented
There is no sensible reason why you cannot delete chats other than the fact that they are kinda Exchange based but not quite... eDiscovery and retention covers the bases if you do delete them... its got to just be a simple design flaw that is seriously difficult to unpick. Trying to keep up with the competition leads to this kind of problem, in the fullness of time no doubt it will be fixed, however, slack are doing other stuff so forget retro fixes.