Delete Private Chat threads
This request is for the ability to completely delete a private chat thread. (Not hide/archive.)
Again, this was pulled out into its own topic because it is still under review and no decision has been made.
To recap what has already been completed from the other topic:
1. Delete your own messages anywhere in Teams.
2. Team Owners can choose if users can edit/delete in their tenant as well as choose if admins have the power to delete any message posted in public channels.
3. The ability to hide your private chat threads (these are not the chat threads in channels, but the private chat threads that appear when you click the Chat icon on the left-side app bar).
4. The ability to mute your private chat threads. (these are not the chat threads in channels, but the private chat threads that appear when you click the Chat icon on the left-side app bar).
This topic deserves consideration and separating out hot items is something we have often done. Please don't think of this as an attempt to diminish the ask, we know that many people want this.
Thank you for your understanding and feedback.
Allowing deletion of private chat threads is on the backlog.
Sean Edwards commented
Not being able to delete conversations in the private chat makes it much less useful for the kinds of conversations that chat is for. One needs to be able to remove inane stuff like when is lunch etc... that are only relevant for a limited amount of time. If you can't remove these conversations it won't take long to get buried in irrelevant information and abandon the tool. This definitely needs to be available.
Tim Tisdale commented
Is there a feature to delete the entire conversation in Chat with a contact that shows up in the recents category? This is important for folks that use chat for support with end users.
Frank Jensen commented
We need this!!! The faster - the better.
I just read about eDiscovery... We don't want that users can find private messages... this ist stupid...
But if i click hide, and then i start a new conversation with this person, the whole history becomes visible again... This is ****! We have 15000 people in our company, we don't want to keep every conversation in a history... Allow people to delete private messages... No one wants to use "Teams" because of this. And they plan to replace skype with Teams in our company... But without the ability to delete chats, most of the users will go back to Whatsapp and Co..
Agreed, it is absolute junk that you cannot "hard delete". Every other chat program offers this and its just unreasonable that MS won't. Another great reason to not use MS, in my opinion. I have several former employees that I can "hide" conversations with, but I can't delete this useless information months and years later? Also, if there were legal reasons that you couldn't hard delete, you also shouldn't be able to edit your messages either, by that logic.Complete junk.
I do not believe that you "cannot provide a "hard delete" due to eDiscovery and other legal reasons." If this were the case, then we would not be able to hard delete emails, documents or contacts either. Or am i just being naive that I can delete those things? Please give users the right to control our private chats. Or reinstate a separate IM function that allows it.
Ely Garza Jr commented
@Suphatra, what happens when two people leave a private chat? Will the information come back if we start another private chat? Or does it eventually delete under defined SharePoint retention policy?
While hiding is ok - there needs to be a way to hide multiple all at the same time - you should be able to select a bunch and then hide. You shouldn't have to do it on each and every one
GDPR requires that we do not hold personal information for longer than necessary, firstname, surname for example is personal data. If data deletion cannot be managed then microsoft teams cannot be used in any region where GDPR compliance is required.
There are many tools on the market to archive emails, chat, SMS, Facebook messages, etc. to meet compliance and regulatory requirements. It would be great if in this tool it was an option to archive them but as noted by others, this should be controlled by the client company, not Microsoft. Please consider putting that capability back in the customer's hands.
Lindsay S. commented
FYI: I just had a conversation with a MS support engineer who was similarly shocked that this feature was NOT available for Teams. He suggested creating a support ticket with Premier in order to elevate this issue. I cannot believe that MS has taken this capability out of our hands!
Rob G commented
The security and legal reasons should be up to the company to decide, not microsoft.
There's no way we're risking business affairs and trade secrets in an application with such a huge privacy issue. Hacks are happening more and more. This is just a huge accident waiting to happen.
We'll continue using other encrypted messengers.
Lindsay S. commented
Can we get SOMEONE from Microsoft to acknowledge that this is a serious issue and that they're looking into a means to address these concerns?
Our company cannot have any private messaging history retained at all. A retention policy which says "delete after X" days is insufficient. No history must be collected at all if desired.
This isn't a chat feature. This is a fully archived written transcript of private conversations behind the disguise of an instant messager. The tool is pretty dishonest and should have root user access to delete messages at the very least. At it's best, the tool should not automatically remember chat past a day or two or archive anything.
this is really important for the sake of the usage private chat conversations sometimes are used. So if we can't delete a whole conversation users avoid to have a full use of the tool. Even more when you said legal reasons I think haven't the option is the opposite, even considering GDPR.
Dan Smith commented
FYI: I opened a ticket with Microsoft in order to get better visibility on this issue. They forwarded my comments on to whomever is responsible for this, but they recommended that someone with Premier Support submit an official "Design Change Request".
Ian Davy commented
I have been tasked to architect a roll-out of MS Teams for my company. The #1 blocker from our Legal department? CHAT! the inability to disable chat history/recording has become the primary focus of the tool. All the good features ignored because a chat can no longer be considered private.
Yes, a user can now delete their message in a chat and through the use of retention rules messages could be removed, however firstly this requires the user to take an action and secondly, the minimum retention for Teams chat is limited to 30 days.
Its a movement in the right direction but really an organization should have the option to turn off message history default.
Dan Smith commented
There is a serious gap in functionality which must be addressed before our tenant can be moved over to Teams from Skype for Business:
Currently in Skype for Business we have explicitly disabled the archiving of IMs as well as the saving of chat history. We've done this by applying our own customized 'CsClientPolicy'...
$CsPolicy = Get-CsClientPolicy -Identity 'ClientPolicyNoSaveIMNoArchiving';
$CsPolicy.EnableIMAutoArchiving == False
$CsPolicy.EnableServerConversationHistory == False
Our organization explicitly DOES NOT retain any instant messages and considers them "transitory conversations" which do not need to be archived.
As Teams currently stands, there is no way to apply a similar policy to our users. This needs to be addressed before our tenant is migrated over to Teams. Once a user exits a private chat and closes the Teams app, no conversation history should persist. We do not consider allowing end-users to delete their own chat histories a viable workaround. This is a critical need for us.
Please provide the option to completely delete a private chat thread (not hide) or atleast an option to clear the complete chat history of a private chat thread ( not individual delete option for every message).