Delete Private Chat threads
This request is for the ability to completely delete a private chat thread. (Not hide/archive.)
Again, this was pulled out into its own topic because it is still under review and no decision has been made.
To recap what has already been completed from the other topic:
1. Delete your own messages anywhere in Teams.
2. Team Owners can choose if users can edit/delete in their tenant as well as choose if admins have the power to delete any message posted in public channels.
3. The ability to hide your private chat threads (these are not the chat threads in channels, but the private chat threads that appear when you click the Chat icon on the left-side app bar).
4. The ability to mute your private chat threads. (these are not the chat threads in channels, but the private chat threads that appear when you click the Chat icon on the left-side app bar).
This topic deserves consideration and separating out hot items is something we have often done. Please don't think of this as an attempt to diminish the ask, we know that many people want this.
Thank you for your understanding and feedback.
-Warren
Warren
shared this idea
Hey everyone! We have this already. Just click the ellipses next to the thread name and select “Hide”.
Note that we cannot provide a “hard delete” due to eDiscovery and other legal reasons.
Thanks,
Suphatra
299 comments
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Jojo
commented
Fix this asap! Still not able to delete a full private chat history...
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Anonymous
commented
Completely violates GDPR right to be forgotten, ediscovery or not.
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N. Reginald
commented
We just started testing Teams since we heard that Skype for Business is scheduled to go away soon. We are extremely concerned that we are prevented from configuring the service to prevent the capture of chat histories. We see that there is an option to delete chat history after 24 hours, but this isn't ready for prime-time apparently. Unfortunately, the capture of ANY chat history (even for 24 hours) puts our employees into a difficult legal position. What is Microsoft going to do about this problem? We haven't seen any official response to this thread other than the totally off-base response by Suphatra. Can someone post a better reply with information about what Microsoft intends to do? We cannot deploy Teams unless this problem is solved.
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jeremyw
commented
Hi Suphatra,
You can delete conversations and emails in "messenger apps" and Outlook. Why is Teams different.
Without the delete ability, I would argue that Teams cannot be a replacement application for SFB.
Thank you
Jeremy -
Anonymous
commented
This is just not true. You are blatantly lying to customers
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Anonymous
commented
What about EU Law GDPR? right to be forgotten including all data! So product is not GDPR compliant for as far we can see.
I have customers asking about this.
I have customers not wanting to use teams because of this.Please fix this.
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Anonymous
commented
Considering European privacy rules - you *have* to be able to - Microsoft may have to pull up its socks before it's sued
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Thierry Alen
commented
what about EU Law GDPR? right to be forgotten including all data! So product is not GDPR compliant for as far we can see. please advice if we are wrong. Right to be forgotten means deleting all details including conversation history. This is also the main raison Skype all versions is not suitable for proper business. An example of this is even mentioned on this third party website we do use at the moment .
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EGG
commented
Simply put...I will not ever use teams if I cannot purge a private chat. No exceptions. If people really need to find me, email and phone is acceptable. Lack of chat purge is NOT acceptable.
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John Berger
commented
Agree that this should be available. If eDiscovery & other legal reasons are an issue, why aren't you using a similar approach to e-mail where it's archived somewhere behind the scenes.
It's ridiculous that I have to waste a ton of time going through each individual message I've sent and remove them, then still have all the bulk from the other person I can't get rid of.
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MTaylor
commented
Is this feature request still under review as stated by Warren over a year ago? Simply ridiculous that you can't delete a whole thread.
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Anonymous
commented
The option to delete a whole thread is crucial; hiding the chat is not an acceptable solution because if you start a new chat with the same person the whoe history comes up. Skype doesn't do this so teams shouldn't either
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Anonymous
commented
Please don't ask me to 'hide'.. I want to be able to delete chats from Teams after you have forcibly removed Skype from me. PLEASE DO SOMETHING!!!!!!
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Shaun
commented
It's October 2019, a year after this was raised, and still no response from Microsoft? Very poor MS, you should heed the voice of the customers, there is no legal issue here, just archive the chat if you don't want to delete it totally. At least give people the option to remove from the front end of the app. This is ridiculous and possible the only app in history that doesn't allow chats to be deleted....
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M
commented
Private messages between individuals cannot be deleted because of "eDiscovery and other legal reasons"? Why is it that I can hover over every single individual message I've sent, and click "Delete" then? You definitely made it a pain to script, but I'm working on something to just run in the console to fix.
Privacy is important to me.
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Arne Kolding Nielsen
commented
Can you provide a way to start a clean chat thread? as the hidden pops up again when making a new chat with the person?
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Dawn
commented
If you can't do "hard" deletes at least have the option of "storage". I can't stand seeing conversations from day one and them popping back in after "hiding" is used. A lot of the conversations are not "legal" issues. Most are mundane talk. Please at least find a solution to store conversations somewhere. Thanks!
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Steve R
commented
Skype had "conversation history" attached to outlook. Conversation history in the chat window was cleared. This seems like a no brainier. MS, WTF? That worked FINE for eDiscovery, why isnt it FINE now?
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Stanislav Medzyanovsky commented
Hello,
Previously, I asked how to delete / hide chat history. The answer was that it is impossible.
We are users of Microsoft 365, and there is an admin panel where you can configure policies. Yes, you cannot completely remove the history, but you can partially hide it using the menu settings, namely admin.microsoft.com-AdminCentrs-Teams-Messaging policies
And you need to add your policies name "no chat"
And apply these policies for the right user.
As a result, the chat will be closed, only Voice is available. -
Donovan Faustino
commented
Several in our environment would like this. Doesnt have to be deleted from eDiscovery, just cleared for the user to start a new chat thread.
