Find Chat History With Terminated User
There are employees which have left our organisation so their accounts have been terminated. Trying to find your chat history with them is extremely difficult.
If they have gone out of your "Recent" chats, you cannot search for them by name, but instead have to try and remember a specific and unique thing that was said in the chat to search for.
Rob Brown commented
I wholeheartedly agree - a better mechanism for chat archival / retrieval really would be beneficial.
Minghui Zhang commented
vote that, sometimes I only remember the first name of the user. It would be challenge to remember the whole name and type in. Even the user has been terminated, it would still be useful to show the name by typing the first name, and check the chat history
Roy Faltesek commented
Workaround: You can search for them by name, but you have do so as text, don't select them when presented; i.e. type in their name and hit Enter. The search results are poor, in that:
o each message is presented as a separate result from "Unknown User"
o when you click on a search result, you see that one message only, not the entire conversation.
o Click on the link at the top for "Conversation with Unknown User" to get the whole conversation.
If you repeat these steps for the same person after showing the conversation, clicking a search result will then open the conversation (weird, but helpful).
So although somewhat painful to get there, I'm glad it's possible.
Desired functionality would be for us to be able to search for and select terminated users to access chat history without having to go through these convoluted steps. Perhaps show terminated users at the bottom of the selection list with an indicator that they are terminated.
I'm voting this, having local chat history locally saved in each user's Outlook or or dedicated Sharepoint could be a good work-around
Francis Mullane commented
Also can the feature be extended to provide the same capability for users who have become temporarily disabled sue to inactivity when they are on leave for a long time ?