Make joining meetings by phone more intuitive
Over the years with SfB, I have seen users struggle when joining Skype audio conferences. Inevitably, they join both by phone and computer, causing feedback. I think the join process could be made much more intuitive for Teams by making just a few small changes to the meeting join workflow and making the process identical for both guests and hosts, using the client, browser or app.
When a user joins via the web or client, first present an option of which audio to join. I know this was available to a certain extent in SfB… but the verbiage can be confusing (more on this below). It needs to be much more plain and obvious.
1. Join using computer
2. Call Me / Dial Out
3. Dial In (then display the dial-in information)
4. Don’t join audio / I already dialed in
Regarding the confusing verbiage, I have had users dial in using the invite, then select the “Use Skype for Business (full audio and video experience)” option simply because they thought they needed to select that option to see the screen share.
Obviously, for any of the phone dial in options to work, they'll need to have the audio conference license applied. The meeting join workflow should adapt to accommodate those who do not have an audio conference license and omit all options to dial in/out.
After migrating out company fully to Teams from SfB, this lack of up front join options is already resulting in us evaluating BlueJeans as a more intuitive option for joining via phone at the meeting onset. Folks just don't seem to be able to find the info pane toggle icon to set their dial out after joining via Teams. Please improve the join options, especially for browser/guest users.
I agree! The Join Meeting start page needs to provide all of the Audio options, including Dial In and Call me back. It assumes that I want to join by computer, which most users on my team want to join by phone. Its not clear at all. And I should be able to choose which audio option is my default choice, including my default "Call Back" number. Teams could make this experience much smoother with just a few simple changes like this.
Michael Marks commented
To add to this, I am trying to get my company away from join.me, and this is a feature that join.me has. Teams not having this feature is likely going to prevent a transition from happening. I am a Teams power user, and I got horrible feedback when I tried to dial-in with the phone for audio and view the screenshare with the computer just like our clients would. I can only imagine the chaos if the company's Teams skeptics encountered this.