Search for (and/or Call) Office 365 Contacts, Exchange Mail Users/Contacts
Our organisation has many external users (mail users) and Office 365 Contacts in our Global Address List. Skype for Business has the ability to search for these contacts in the GAL and we can easily make calls to them.
We need this same functionality in Teams.
The ability to search internal and external users in your Global Address List is available.
12 commentsComments are closed
This is such a basic requirement please MS provide an indication if it is even being considered.
As a side note I'm struggling to understand the use cases in play across "uservoice". Depressingly we have 1,000s of votes for meme's and custom emojis and basic functionality such as exchange GAL contacts syncing is sub 100. Is there a separate "AdminVoice" forum we can use?
Our business misses this feature as well, it would really help us collaborate with external parties.
Hi we need that feature really urgently too at our organization.
This issue also occurs for licensed users that have M365 F1 subscriptions assigned. Although these users have a mobile number entered in their AAD user account, Teams users that have dialing plans assigned, cannot call the mobile number of F1 users: Teams initiates a Teams call and does not display their mobile number as an option to call.
USE CASE: Frontline workers leverage their mobile phone for connectivity to work. Back office staff such as Life Safety Department, must lookup the frontline workers 10 digit number in the Outlook GAL, Delve, etc. before using the dial pad to call the front-line workers.
Calling and messaging via GAL and Contacts are basic needs I was taking for granted until a customer pointed out this problem for me.
Exactly, it is very important feature
We need the ability to globally add an external contact so it becomes searchable on all our MTR room systems throughout our enterprise.
At the moment we have to manually add the contacts on each and every device individually.
James Sidwell commented
I'm surprised this isn't available yet. We have contacts that we sync with a business partner and while we can search for them in SFB and in Outlook we don't find them in Teams. When is this coming?
Bernd Szarkowski-Tegtmeier commented
Yes, we need this feature too! We have a CTI-Integration and we want to change to teams telephonie. In our tests ist does not work, that teams get the customer name out of our global exchange contacts. This means, that if we get a call from one if our customers whitch is also a global contact, only his phone number appears on the screen.
As long as this (simple !!!) feature isn't avalable, we couldn't change to teams telephony.
Or is there any workaround to get cutomer names? Maybe to trigger a powerapp?
James Slora commented
Yes, calling and messaging via GAL and Contacts are basic needs that need to be in place so we can retire Skype for Business.
Barbara Pouliot commented
Absolutely! And Teams needs to be able to read/use an individual's Outlook contacts.
Nitin Shukla commented
Agreed. This should be a relatively simple change to incorporate