Option to disable voice calls on mobile app
Now that we have moved voice from Skype for Business to Teams, and since I am part of a response group; I need a way how to disable voice calls on the mobile app. When I receive call to the response group, my mobile phone also rings. If I ma using my computer there is no need for my mobile phone to ring.
We use Teams mobile to always be in the loop regarding company matters, It would be nice to have a feature to disable all incoming calls on the mobile app.
When I'm on a call on my desktop and a voice call comes in, my Bluetooth headset switches to my cell phone and puts the desktop teams call on hold. I have to either unpair the Bluetooth headset from my cell or sign out of Teams. Very frustrating.
I work for the company that is Microsoft's partner of the year 2020 in Canada. We use teams in the office. And I too am faced with the annoying problem that many others here are faced with. I work in support, and when I am on video call on my computer, I DO NOT want to hear my cell ring when another teams call comes in.
Microsoft needs to fix this. Obviously many users are frustrated over that lack of a simple toggle switch to disable the ringer on the mobile app.
J Skat commented
This is also a big problem for me in everyday support work at my office. My calls with customers are being interrupted by internal teams calls, and the lack of a control switch (for example in settings) to tell the app that it is connected to a mobile and I only want to recieve calls on my computer, results in dropped calls.
BIG problem, especially for users with bluetooth 4.0 headsets that do not distinguish where the extra call is coming from, when in a call with a customer.
Thank you Microsoft for your product, I like it, but my company is doing an investigation right now to find out why callers are complaining around our support lines.
How is this not already done? This is very impactful to our day to day business.
Andrew Herbert commented
Please bring this forward, to stop excessive ringing across multiple devices. Ideally option we toggle on and off to enable calls within the App. With home working some users have multiple devices ringing at once.
I am using Teams Business Voice to replace my old Cisco desktop phone. When I had that, when people called it and I'm away from my desk, it goes to voicemail (or had the option to forward if need be). Great.
With Teams, when I'm in my car, my Bluetooth turns on and I can't really tell if it's a Teams call or regular call. I do NOT want my "office line" to ring on my cellphone, ever (if someone needs me on my cell they call my cell as that is not listed in our corporate directory).
I only use the mobile app for chats and channels and meetings. Calls are for the Desktop app. If I'm not at my desk or my laptop is off, it means I'm not available and should go to voicemail.
Another vote, I only use Teams on my phone for messaging, mainly to be notified of a message when I'm afk, but the calls I take on the computer are listed there and it's such a pain to actually make a normal phone call to someone I called before. I've already accidentally called my boss 5 times, including during Sunday lunchtime
Please fix! I also have an iPhone and noticed the video calls I have on my computer are listed in my phone's call log. Why? I don't make/take any Teams calls from my phone. I have the app on my phone so that I can be notified of a chat when I'm away from my computer.
I've also been experiencing abysmal phone call quality (not calls within Teams, just regular phone calls). It's intermittent and only becomes terrible on the other person's end - but it's happened with over a dozen people in the last couple weeks, and on every call at least once. When it happens I'm always sitting in the same spot - sometimes for minutes, sometimes an hour - and the person on the other end gets upset due to the call quality dropping so significantly. I have a theory it may be Teams related. Most of the time I'm sitting near my computer, if that matters. Deleting the app on my phone for a few days to see if it's the cause.
The phone quality may be completely unrelated to Teams. However, I do still think that the 2 things that others have mentioned should be resolved.
1. The call log on my phone doesn't need to show every Teams meeting call I've had (especially when they're taking place on my computer.)
2. My phone doesn't need to ring for a Teams meeting if I'm actively using Teams on my computer.
Please ! It's so annoying.
I need this feature. Now I can't answer on the call on my MacBook while calling on iPhone.
Also upvoting. I have our company phone system also loaded and Teams overrides any call in progress as soon as it starts to ring, taking over my headset, even though it is also ringing on the PC. Even after cancelling the call from PC or mobile, the headset is not returned to the active call! I need teams running on the mobile for alerts to comms when not at desk, so having to keep logging out and back in is not useful. This is running on Android phone.
Just sign out of the app?
In my mind the easiest solution would be to make the ringing respect the “quiet hours” setting that is used to suppress notifications
Andrew Hills commented
Another vote for this as well. Only want calls to mobile app when I specifically designate it
Stuart Gough commented
Another vote for this.
As someone who uses the mobile app & PC at the same time very often I am having the two get confused when calls come in. I don't know if others have this issue, but often times Teams TRYING to connect on my mobile disrupts my headset and when I accept the call on my computer my mic is disabled because of my phone.
I would love the option to disable calling on the mobile app all together.
And the "only when desktop is inactive" option 100% does not work lol. Why even have it there!
Another vote to manage Teams on iPhone a little differently. I want to have the option to disable the voice feature, since it does some things I don't want:
- rings simultaneously with my computer
- shows my Teams calls within my Phone application, which I don't want to see (that's not Work, that's Personal)
I'd love to be able to see chats all the time, but it's such an intrusive app that I just log out and use Outlook on my mobile device.
Does anyone else have issues with Android where notifications are disabled for all calls on the phone, yet there are still random calls that do call on the mobile even though those notifications are disabled? It is extremely annoying where i am using my phone for something else such as using google maps when i am driving on my phone, yet a teams call comes through, but what makes it worse is after the call goes away or is rejected, the previous running app (google maps) doesn't re-open forcing you to stumble around while driving to re-open maps again to where it was before it was interrupted by Teams.
Rob Stothard commented
Go into settings on the phone app, then notifications. You can disable it on there or change to enable certain notifications and specify which hours of the day to not give any notifications at all.
Tim Walsh commented
I have the same request. I've also noticed that the notification setting "only when I am inactive in the desktop app" does not work.
yes. i have teams on mobile and PC and the mobile rings every time someone calls me from a PC... the PC never rings and i cannot choose an option to control this.
there needs to be either a simultaneous ring of both mobile and PC or the option to choose how its managed...