Option to disable voice calls on mobile app
Now that we have moved voice from Skype for Business to Teams, and since I am part of a response group; I need a way how to disable voice calls on the mobile app. When I receive call to the response group, my mobile phone also rings. If I ma using my computer there is no need for my mobile phone to ring.
We use Teams mobile to always be in the loop regarding company matters, It would be nice to have a feature to disable all incoming calls on the mobile app.
On the Microsoft Teams Android app, go to Settings>Notifications>Configure notifications.
Turn off the switch (or checkbox) for Incoming Calls.
I would also like to be able to turn off having Teams Ring on my mobile phone when selected. Currently it rings on my laptop AND mobile phone when working. Before we "upgraded from Skype" it would forward my skype calls to my mobile IF I did not answer. Now they both ring - which creates confusion.
I can disable the incoming call notification on my iphone. Simply go to Settings (within app), then Notifications and just untick the Incoming Call
For me it's like a bug: I'm on Teams on my PC, I receive an incoming call, it comes on my Phone (iOS) and on my Tablet (iOS) but nearly never on my PC. Sometime I see on the right hand side top of screen also the incoming call and then I can answer it. But my PC doesn't make any ring noise and most of the time it doesn't appear. If at least I could answer the call on my PC when it rings on my Phone, it would be great... I still wonder if this is a mising feature or a bug.
Michael Spöhrle commented
It would be great if I could disable it.
Perfect would be, if it would detect, that I have an open MS Teams on my computer and automaticly disables the Call function on mobile!
Judy Staicer commented
It is incredibly annoying to have my cell phone ring when I am trying to call customers. Then I have to wake up my phone, type in my security code, find the app (it doesn't ring like a regular phone call so it's not at my fingertips) and then by that time Salesforce tells me that the call was ended because I failed to answer the agent leg. I don't want my cell phone to ring when I am calling customers from my computer. That's what Teams on my laptop is for.. And I need teams on my phone to communicate by text with my team when away from my computer.
It may not be serious that we try to be reachable with private "bring your own" devices, but we cannot make the settings so that calls appear primarily in teams.... Please make this setting available urgently.
I should not be receiving phone calls on a Friday night while I'm having dinner when I know I've set my quiet hours on Teams. The feature is sold by microsoft as a way of enforcing work / life balance. This doesn't work if calls can still come through.
Microsoft, please advise if you are working on a way to block calls during quiet hours.
Microsoft, What is the status here?
TJ Cornish commented
Voice calls need to respect quiet hour settings.
Marc Winter commented
Teams doesn't work with Android Auto, so when in car, Teams is ringing, but I can't stop it and I can't answer the call (phone is not in reach, AND must not be operated while driving by law in germany).
Furthermore Teams App does not handle a call situation properly (incoming calls on the mobile net mess up everything when a Teams call is active.
Last but not least there's virtually no situation where I'd prefer calling over data on the ****** germany mobile networks.
So please: we need an option to disable incoming calls on the mobile app!
Really need this as I'm part of a support queue. If I'm at my workstation and can actually take calls from the queue, I don't want my mobile phone ringing. If I'm away from my desk and can't take calls, I don't want my mobile phone ringing. I DO want the app so I can check IMs and team discussions and take meetings and calls from the phone.
I would like to see an incoming call ring on desktop client and my cellphone at the same time.
So I set up simultaneous ring.
I want Teams installed on my cell phone but I don't want it to react to incoming calls...The cell service can take care of that. Right now both mobile teams and cell ring at the same time creating all kinds of issues. MS can't react to cell phone software changes fast enough so we need this ability.
Need the ability to remove "call with teams" from ios. Absolutely bat sh*t decision to place "call with Teams" in general ios call sheet. No I don't want to call my aunt with teams. Come on. typical MS.
Pretty frustrating that we can't do this yet
Darren Tanner commented
I get very frequent spam calls via Teams that ring my phone. Extremely annoying. It makes me want to completely uninstall the app from my phone.
Hendrik Derudder commented
Quiet hours dont work on Android. Incoming calls keep coming through. no matter what you set in the options. Even with the latest Teams app (version 1416/188.8.131.529111505) saying that it should be resolved. Disabling incoming call notifications doesn't help, and disabling all notifications neither.
It does work with all other notifications. We also have a POC with Direct Routing & Teams. I must add that this also doesn't work with teams-users with :
- Voice system license & islands mode (sfb & teams installed)
- Voice system license & teamsonly mode (only teams installed)
it does seem to work on IOS though, but not on Android devices. I tested on multiple android versions , and it's the same behaviour. Very annoying, because I do like the Teams mobile app, but this is very frustrating.
Greg Wells commented
"Quiet Hours" is ok as a short term workaround, but this needs to be a "one-tap" toggle like it is on iOS. There are many reasons a user would want to turn off the incoming call notification without having to take the time to set a start and end time first.
I have the app on my phone, when I am active on my teams site within my desktop app on my laptop you would assume it would call your desktop instead as it recognizes that I'm active but no, it rings my phone instead. I've had to completely shut off phone notifications for the teams app and have to manually turn this on anytime i'm not actively working on my laptop for work.
Under Setting on the Mobile App the "What's New" section shows for an Android "Turn off all incoming call notifications" for October 8, 2019.
WHERE!?!?! HOW!?!? This would stop SO much complaining in our office (and spare some of my sanity)