Option to disable voice calls on mobile app
Now that we have moved voice from Skype for Business to Teams, and since I am part of a response group; I need a way how to disable voice calls on the mobile app. When I receive call to the response group, my mobile phone also rings. If I ma using my computer there is no need for my mobile phone to ring.
We use Teams mobile to always be in the loop regarding company matters, It would be nice to have a feature to disable all incoming calls on the mobile app.
Incoming calls can be turned off on mobile by “Settings/Notifications/Incoming calls – Toggle off”
Completely disabling incoming calls during Quiet Hours is currently under review. Please track and/or upvote here https://microsoftteams.uservoice.com/forums/555103/suggestions/37262914.
108 commentsComments are closed
Is this still not possible?
This is an issue that needs to be resolved before we rollout PSTN calling (Phone dialing) to the greater company. I get a lot of sales/spam calls and at times in the middle of the night, which wakes me up as I cannot turnoff voice calls to my mobile. I want to see IM message notifications but want to turn off voice calls on my mobile. This will be important for many in my company.
Just activated teams voice trial and hit exactly this issue - any news on this being sorted?
Brian Maxwell commented
I'm here to vote for this too. Teams calls work poorly at best for answering on my phone. Just let us turn it off so folks can voice call us using a phone number. For some reason my teams calls only ring my phone instead of my computer.
Michael Herring commented
I vote for this too!
Magnus Ström commented
Of course one should be able to select where calls ring - deskphone, web, mobile app.
When in meetings I may want calls only to ring on my deskphone - to have the option to easily call them back after.
Marcus Schäfer commented
Today I have finally uninstalled teams from my iPhone…
• It is annoying if two devices on my desk ringing because of the same call.
• And it shows lack of understanding of the real customer need if my iPhone is ringing but the mobile data connection is so bad that it would anyway be impossible to do the call...
Is it really so complicated to offer settings like they are standard for most multi-platform apps to simple allow:
• prioritization – let the user choose which device should ring if more than one device is logged into the same account
• automatic status change to “not available” if WiFi connection is not sufficient for a voice call or if this is too complicated simply let users choose that call will only be signalized on a mobile device if the device is connected via WiFi and set the status to not available if there is only a mobile service connection – I guess most users of teams have a mobile service with limited data volume so they would not do Teams calls as long as they are not connected with a WiFi…
I have Teams on my work PC, which I remote into, and on my phone. When someone places a Teams voice call to me, it rings on my work PC only. If I answer, they can't hear me. I think I need to be in my office using that PC for them to hear me. Can I disable voice calls on my work PC only, so that it rings on the app on my phone? I know I can just close Teams on my PC to keep it from ringing, but that's where I'm able to type more efficiently, share my screen, etc., so I still need it there.
I am also frustrated with this, my issue is not the phone ringing while I am on another call, I can deal with that, my issue is that I work for an international company and I am on call groups from other time zones, my phone will be ringing off the hook all throughout the night and waking me up when I only need those calls during business hours. I should be able to add teams to my quite hours on the phone, this is very annoying and effecting my sleep and ability to work effectivly.
When I'm on a call on my desktop and a voice call comes in, my Bluetooth headset switches to my cell phone and puts the desktop teams call on hold. I have to either unpair the Bluetooth headset from my cell or sign out of Teams. Very frustrating.
I work for the company that is Microsoft's partner of the year 2020 in Canada. We use teams in the office. And I too am faced with the annoying problem that many others here are faced with. I work in support, and when I am on video call on my computer, I DO NOT want to hear my cell ring when another teams call comes in.
Microsoft needs to fix this. Obviously many users are frustrated over that lack of a simple toggle switch to disable the ringer on the mobile app.
J Skat commented
This is also a big problem for me in everyday support work at my office. My calls with customers are being interrupted by internal teams calls, and the lack of a control switch (for example in settings) to tell the app that it is connected to a mobile and I only want to recieve calls on my computer, results in dropped calls.
BIG problem, especially for users with bluetooth 4.0 headsets that do not distinguish where the extra call is coming from, when in a call with a customer.
Thank you Microsoft for your product, I like it, but my company is doing an investigation right now to find out why callers are complaining around our support lines.
How is this not already done? This is very impactful to our day to day business.
Andrew Herbert commented
Please bring this forward, to stop excessive ringing across multiple devices. Ideally option we toggle on and off to enable calls within the App. With home working some users have multiple devices ringing at once.
I am using Teams Business Voice to replace my old Cisco desktop phone. When I had that, when people called it and I'm away from my desk, it goes to voicemail (or had the option to forward if need be). Great.
With Teams, when I'm in my car, my Bluetooth turns on and I can't really tell if it's a Teams call or regular call. I do NOT want my "office line" to ring on my cellphone, ever (if someone needs me on my cell they call my cell as that is not listed in our corporate directory).
I only use the mobile app for chats and channels and meetings. Calls are for the Desktop app. If I'm not at my desk or my laptop is off, it means I'm not available and should go to voicemail.
Another vote, I only use Teams on my phone for messaging, mainly to be notified of a message when I'm afk, but the calls I take on the computer are listed there and it's such a pain to actually make a normal phone call to someone I called before. I've already accidentally called my boss 5 times, including during Sunday lunchtime
Please fix! I also have an iPhone and noticed the video calls I have on my computer are listed in my phone's call log. Why? I don't make/take any Teams calls from my phone. I have the app on my phone so that I can be notified of a chat when I'm away from my computer.
I've also been experiencing abysmal phone call quality (not calls within Teams, just regular phone calls). It's intermittent and only becomes terrible on the other person's end - but it's happened with over a dozen people in the last couple weeks, and on every call at least once. When it happens I'm always sitting in the same spot - sometimes for minutes, sometimes an hour - and the person on the other end gets upset due to the call quality dropping so significantly. I have a theory it may be Teams related. Most of the time I'm sitting near my computer, if that matters. Deleting the app on my phone for a few days to see if it's the cause.
The phone quality may be completely unrelated to Teams. However, I do still think that the 2 things that others have mentioned should be resolved.
1. The call log on my phone doesn't need to show every Teams meeting call I've had (especially when they're taking place on my computer.)
2. My phone doesn't need to ring for a Teams meeting if I'm actively using Teams on my computer.
Please ! It's so annoying.
I need this feature. Now I can't answer on the call on my MacBook while calling on iPhone.
Also upvoting. I have our company phone system also loaded and Teams overrides any call in progress as soon as it starts to ring, taking over my headset, even though it is also ringing on the PC. Even after cancelling the call from PC or mobile, the headset is not returned to the active call! I need teams running on the mobile for alerts to comms when not at desk, so having to keep logging out and back in is not useful. This is running on Android phone.