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unable to unmute dialed in users

When muting all users during a meeting with "mute all" it also mutes the dialed in users. However they are unable to unmute themselves as they are dialed in. There is also no way for me to unmute those users requiring them to call back in

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Jason Dow shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • Anonymous commented  ·   ·  Flag as inappropriate

    It does seem strange that you can't unmute phone lines after hitting "Mute All". While having phone users be able to dial *6 to unmute themselves makes it possible for them to still speak, I think it's still important for the meeting organizer to be able to do that through Teams.

  • Anonymous commented  ·   ·  Flag as inappropriate

    The user can unmute themselves from the video screen/option menu. Its located next to the video option; user needs to click the microphone.

  • Jeff Singer commented  ·   ·  Flag as inappropriate

    This is definitely a problem. Was on a 30 person troubleshooting call and people were putting themselves on hold giving the conf lovely hold music. We had to mute the user in order to talk but the user had to reconnect when he was done with hold. It happened for multiple people and made a stressful situation much more frustrating.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Educating a participant in the midst of a meeting about where to find unmute options (or remembering that you dial *6 to unmute for a dial in after years of using competitive products where that isn't necessary) is a time waster and frustrating. Please just let a host/organizer undo the mute they initiated... why shouldn't they be able to do that?

  • Anonymous commented  ·   ·  Flag as inappropriate

    Agreed. This is not usable in my opinion. Skype For Business allowed this. Since we have transitioned from SFB, I'd assume that the Teams functionality would be on par

  • Andre Siregar commented  ·   ·  Flag as inappropriate

    Yes! I wish I had found this thread when I experienced this problem today. Honestly this should be treated like a bug rather than an enhancement.

  • Anonymous commented  ·   ·  Flag as inappropriate

    I also agree, why would you not give the admin full control over this it seems counter-intuitive.

  • veeraiah chowdary nuvvula commented  ·   ·  Flag as inappropriate

    agree...*6 option worked when our meeting was in the same situation...but need to provide ability to unmute...pls don't jail users... in our case one of the member found exactly this link and that was huge help....we still lost a bit of conversation though

  • Sean commented  ·   ·  Flag as inappropriate

    This was a pain today for my teams meeting. I muted a dial in user because of background noise and then they couldn't unmute themselves and I couldn't' unmute them. They had to call back in and I disrupted the whole meeting.

  • zack commented  ·   ·  Flag as inappropriate

    Agreed. Would like to see this fixed somehow so dial in users can unmute themselves.

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