unable to unmute dialed in users
When muting all users during a meeting with "mute all" it also mutes the dialed in users. However they are unable to unmute themselves as they are dialed in. There is also no way for me to unmute those users requiring them to call back in
Jason Dow
shared this idea
When dialed into a meeting, users can press *6 to mute/unmute. Please see https://docs.microsoft.com/en-us/MicrosoftTeams/audio-conferencing-common-questions#what-in-meeting-dial-pad-commands-are-supported for further information.
I thought this was Skype parity, but stand corrected… my apologies. I will investigate presenter ability to unmute attendees with the feature team. Thanks all.
61 comments
-
Liam
commented
Agree with other posters - Teams decidedly does 𝗻𝗼𝘁 have this. Yes, there is a workaround that attendees can use (if they know about it), but that's not the same as a bug fix (clearly, the ability for a host to mute a phone attendee, but not unmute them is a bug).
-
Timmothy Frink
commented
As others have noted, having the attendee unmute themselves is not the ask.
The functionality of mute all, as it is, is dangerous, because it automatically mutes users as they join. The lack of admin ability to unmute (only to mute) across the board is, frankly, baffling. Additionally, other than poor connectivity, one of the reasons people dial in is because they are driving. And thus may be unable to unmute. So, sure, they can unmute themselves, but that's not really the point.
-
NCP
commented
> However they are unable to unmute themselves as they are dialed in.
Alex's answer of *6 is correct, they can unmute themselves today.>There is also no way for me to unmute those users requiring them to call back in
That isn't there today, and I'm not it's something I would want to see. I do NOT want someone else to be able to turn on my microphone or camera remotely during a meeting... but maybe that's just me. -
Anonymous
commented
@Alex, you only partially have this. The request is for someone other than the muted meeting participant to be able to unmute. If you mute someone because they're disturbing the call, you may not want to interrupt the call again to tell someone that they need to unmute. This was possible in Skype. With privacy concerns, a "request to unmute" that can only be heard/seen by the participant would help.
-
Ahmet
commented
We would like to be able to unmute an attendee as the meeting host. We do inform them about the *6 or unmute from their side, but sometimes it does not work for them.
-
John Williams
commented
The posted "we have this" is not what is asked for. While yes, dial-in users can use *6 to unmute, there is still no admin ability to unmute someone, which is what is requested. This was available in Skype for Business, why not in teams?
-
Rob
commented
The Teams attendee that was muted can dial *6 to un-mute themselves. It worked well for my client meeting where we had been receiving significant feedback; thank you to the prior posters.
-
Anonymous
commented
This is critical to teachers with younger children
Please please add soon -
Anonymous
commented
Just conducted a critical meeting where a person began to feedback, I muted everyone, whether using a Teams client or dialed in and was unable to unmute any of them. It was so bad that I had to ask everyone to leave the meeting and come back again. But guess what - when they came back they were all still muted. Ridiculous. I had to schedule a new meeting for everyone to join. Embarrassing in the extreme. I could lose hundreds of thousands worth of business because of this nonsense. MS needs to fix this.
-
Mike Salsgiver
commented
Adding an organizer "UNMUTE Participant" button or capability would be great. I just fouled up a call today with 20 people onboard because I "Muted All" and could not unmute those with questions.
-
LD
commented
I understand the privacy concerns, but it's a simple fix. Allow the organizer to unmute someone the organizer muted. If the person muted themself, allow the organizer to request unmute, but the muted person must acknowledge. The inability to unmute those I muted is ridiculous!
-
Anonymous
commented
As teachers, we need the feature of controlling students by having the option of mute and unmute attendees. I suggest the raising hand feature and if the attendee has raised the hand he can be umuted by the orginizer otherwise it's not possible to unmute who is not raising the hand
-
Anonymous
commented
As mentioned on other posts if there are private conversations that do not need to be heard the participant/s that was to chat out side of the group privately should be allowed to leave the room(chat forum)and rejoin quite like the physical world.
if you are worried about accidental unmuting all you have to do is to program a way to warn the other side that the unmuting is about to occur and if they do not consent with a push of a button they are automatically dropped from the conversation.
either-way these settings should be under advance user settings for users to choose not for MS designers to decide how we conduct our business we pay for. -
Anonymous
commented
We conduct classes for elderly and users that are not technologically advanced in countries, or a younger groups like Sunday school.
if privacy is an issue, like the warning before recording starts a pop up or a disclaimer to the organizer to remind the users that their mics are remote controlled is sufficient. Not for MS corp to police. -
Kevin Cubberly
commented
The idea of the meeting organizer being able to mute people, but not unmute makes a lot of sense if you think about it. If people mute themselves, it could be for various reasons including that they are having a private conversation that they don't want to share with everyone on the conference call. Therefore it is up to the individual to unmute themselves.
I was just in a Teams meeting where I started off by muting everyone. People that dialed in could not figure out how to unmute themselves and frankly, I didn't know what to tell them. After the meeting I found that *6 is how phone participants unmute themselves. I tested it and not only did it work, but when the meeting organizer muted me, I received a message stating that I had been muted and to unmute myself, *6 was the appropriate command.
-
Jed Boulton
commented
why is this not a thing?
-
aida keshtkar
commented
How do I know who is muting me on Microsoft
-
Anonymous
commented
Re: "We likely will never allow organizers to unmute someone as this is a significant privacy issue; if I muted myself I certainly would not want someone else to be able to unmute me." I've just taken part in a meeting where I - as participant, not organiser - was able to mute someone, but not unmute them. The situation was that I noticed disturbing background noise after someone had spoken and was testing muting various participants to check who was making the noise, rather than disturbing the organiser (and everyone else) by asking people to mute themselves. I'd appreciate if you can fix this so that the system responds differently if a participant has been muted by someone else, or to prevent normal participants from (possibly accidentally) muting people without the ability to unmute (the current situation in my recent experience at least).
-
Hien Nguyen
commented
For education, teacher as an organiser should have right to mute all or unmute all. It will be easy to control class. I hope it coming soon
-
Bryn Jones
commented
Comment from Microsoft.
Raise hands was mentioned in our blog on Thurs and is coming soon. We likely will never allow organizers to unmute someone as this is a significant privacy issue; if I muted myself I certainly would not want someone else to be able to unmute me. In the past we had looked at a "prompt to unmute" feature, where an organizer or someone else can prompt me to unmute but I still have to take the action to make it happen, so we may look at that again.