unable to unmute dialed in users
When muting all users during a meeting with "mute all" it also mutes the dialed in users. However they are unable to unmute themselves as they are dialed in. There is also no way for me to unmute those users requiring them to call back in
Jason Dow
shared this idea
25 comments
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Diane Ferree
commented
Can unmute dialed in users. Is there a fix?
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Thomas Jones
commented
Love the ability for users to unmute themselves, however the meeting organizer needs to have an option that allows them to remove the participants ability to unmute themselves and speak at inappropriate times. We need both options.
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Mike Shariar
commented
With "Mute All" option available to participants, they mutes the main speaker line as well. This option should only be visible/available to the organizer. This is fundamental. I'm surprised that we all have to waste our time to let Microsoft enable the feature as critical as this.
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Joseph Bell
commented
This is still happening with our users. Any update?
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Ximena
commented
When u call into a conference call using the app, at least on iPhone ur unable to unmute yourself. If you call using the same phone the app is upset and tells you you are dialed in already and will drop the ability to look at the meeting content. So in other words is useless for business or any other purpose. Please fix
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Anonymous
commented
We need a way for at least the host to be able to unmute a dialled-in caller.
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TinoJR
commented
WHY IS THIS STILL NOT AVAILABLE???
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Anonymous
commented
Need the ability to unmute another user, especially if they are dialed in. MS Teams does not support dial in users well - in other platforms, like Zoom and WebEx, dial-in users can mute and unmute themselves using on screen controls. Teams needs to add that feature.
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Anonymous
commented
It does seem strange that you can't unmute phone lines after hitting "Mute All". While having phone users be able to dial *6 to unmute themselves makes it possible for them to still speak, I think it's still important for the meeting organizer to be able to do that through Teams.
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Anonymous
commented
The user can unmute themselves from the video screen/option menu. Its located next to the video option; user needs to click the microphone.
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Jeff S
commented
This is definitely a problem. Was on a 30 person troubleshooting call and people were putting themselves on hold giving the conf lovely hold music. We had to mute the user in order to talk but the user had to reconnect when he was done with hold. It happened for multiple people and made a stressful situation much more frustrating.
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Anonymous
commented
Please provide a way for the host to unmute a dial-in caller.
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Anonymous
commented
Educating a participant in the midst of a meeting about where to find unmute options (or remembering that you dial *6 to unmute for a dial in after years of using competitive products where that isn't necessary) is a time waster and frustrating. Please just let a host/organizer undo the mute they initiated... why shouldn't they be able to do that?
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Timmothy Frink
commented
Without being able to unmute, mute all is hazardous to use.
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Anonymous
commented
Note that also seems to adversely affect the users who use "Call Me" option.
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Juan Soto
commented
This is a major PITA, with Skype I can unmute all
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Cezary Mroczkowski
commented
Yes there should be an unmute option for dial in users.
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Anonymous
commented
Agreed. This is not usable in my opinion. Skype For Business allowed this. Since we have transitioned from SFB, I'd assume that the Teams functionality would be on par
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Andre Siregar
commented
Yes! I wish I had found this thread when I experienced this problem today. Honestly this should be treated like a bug rather than an enhancement.
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Anonymous
commented
I also agree, why would you not give the admin full control over this it seems counter-intuitive.