unable to unmute dialed in users
When muting all users during a meeting with "mute all" it also mutes the dialed in users. However they are unable to unmute themselves as they are dialed in. There is also no way for me to unmute those users requiring them to call back in
Jason Dow
shared this idea
When dialed into a meeting, users can press *6 to mute/unmute. Please see https://docs.microsoft.com/en-us/MicrosoftTeams/audio-conferencing-common-questions#what-in-meeting-dial-pad-commands-are-supported for further information.
I thought this was Skype parity, but stand corrected… my apologies. I will investigate presenter ability to unmute attendees with the feature team. Thanks all.
71 comments
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Ian Caldwell
commented
Opt-in unmute would be best for all people in a meeting - an organizer can request an unmute, and the participant must confirm. Same for dial-in, only with a voice prompt. This is still a bit confusing for dial-in people since they can "double-mute" - on their phone, and in the meeting.
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Cédric Billemont
commented
Seems like not many understand that Unmuting someone against his will is just plain rude and/or illegal in some/most places.
I know it would be super useful to have this option BTW.
Nox the *6 function is not new and is part of a list of available commands in Lync and Skype for more than a decade now.....
Should it be reminded when you join the call, YES, shoulkd there be a shortcut to get the command annouced , YES.
Like Dial # to get all options read to you.
Now make it part of your invitation that from a phones, the mandatory commands are *6 for mute/unmute.... -
Anonymous
commented
This is nuts... We simply must have the control to mute AND unmute a PSTN participant, or any other participant.
After muting a participant the unmute option is grayed out and it is left up to the participant to unmute themselves. This maybe OK in a large meeting, but any PSTN participants are not aware they are muted and need to dial *6 to unmute.
This really needs to be resolved quickly... -
Kevin
commented
This is absolutely critical. Teams is the only major communications app I know of that does not have this capability. Skype, Zoom, etc all have the ability for the organizer (at a minimum) to unmute participants.
If security is a concern, I recommend adding a feature that allows a participant to "lock" their mute so they cannot be unmuted. But unless this is set, the organizer - or even other participants - should absolutely have the capability to unmute other participants of the call.
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Anonymous
commented
student muted my daughter while she is answering how can I unable anyone to mute others
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Gani
commented
I have another problem. My son has been muted by somebody (not the teacher) in one of the teams. So now he can join and participate in the meetings (no problem with audio and video) but cannot upload any file or chat in this team at all. That's why he cannot upload files for the assignments for this subject. Does anybody know what I could do?
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Pre-K teacher
commented
Somebody posted this and I second the suggestion:
Anonymous commented · March 30, 2020 10:28 · Flag as inappropriate
As teachers, we need the feature of controlling students by having the option of mute and unmute attendees. I suggest the raising hand feature and if the attendee has raised the hand he can be umuted by the orginizer otherwise it's not possible to unmute who is not raising the hand -
John Muller
commented
need the ability to unmute users or everyone on the call.
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John Pooley
commented
This is crucial! Someone posted a TIFU on reddit about this that got over 9000 upvotes: https://www.reddit.com/r/tifu/comments/g3psw9/tifu_by_muting_someone_in_a_ms_teams_meeting_so/
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Onzi
commented
Need the ability to unmute, individually and/or as group
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Liam
commented
Agree with other posters - Teams decidedly does 𝗻𝗼𝘁 have this. Yes, there is a workaround that attendees can use (if they know about it), but that's not the same as a bug fix (clearly, the ability for a host to mute a phone attendee, but not unmute them is a bug).
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Timmothy Frink
commented
As others have noted, having the attendee unmute themselves is not the ask.
The functionality of mute all, as it is, is dangerous, because it automatically mutes users as they join. The lack of admin ability to unmute (only to mute) across the board is, frankly, baffling. Additionally, other than poor connectivity, one of the reasons people dial in is because they are driving. And thus may be unable to unmute. So, sure, they can unmute themselves, but that's not really the point.
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NCP
commented
> However they are unable to unmute themselves as they are dialed in.
Alex's answer of *6 is correct, they can unmute themselves today.>There is also no way for me to unmute those users requiring them to call back in
That isn't there today, and I'm not it's something I would want to see. I do NOT want someone else to be able to turn on my microphone or camera remotely during a meeting... but maybe that's just me. -
Anonymous
commented
@Alex, you only partially have this. The request is for someone other than the muted meeting participant to be able to unmute. If you mute someone because they're disturbing the call, you may not want to interrupt the call again to tell someone that they need to unmute. This was possible in Skype. With privacy concerns, a "request to unmute" that can only be heard/seen by the participant would help.
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Ahmet
commented
We would like to be able to unmute an attendee as the meeting host. We do inform them about the *6 or unmute from their side, but sometimes it does not work for them.
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John Williams
commented
The posted "we have this" is not what is asked for. While yes, dial-in users can use *6 to unmute, there is still no admin ability to unmute someone, which is what is requested. This was available in Skype for Business, why not in teams?
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Rob
commented
The Teams attendee that was muted can dial *6 to un-mute themselves. It worked well for my client meeting where we had been receiving significant feedback; thank you to the prior posters.
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Anonymous
commented
This is critical to teachers with younger children
Please please add soon -
Anonymous
commented
Just conducted a critical meeting where a person began to feedback, I muted everyone, whether using a Teams client or dialed in and was unable to unmute any of them. It was so bad that I had to ask everyone to leave the meeting and come back again. But guess what - when they came back they were all still muted. Ridiculous. I had to schedule a new meeting for everyone to join. Embarrassing in the extreme. I could lose hundreds of thousands worth of business because of this nonsense. MS needs to fix this.
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Mike Salsgiver
commented
Adding an organizer "UNMUTE Participant" button or capability would be great. I just fouled up a call today with 20 people onboard because I "Muted All" and could not unmute those with questions.