unable to unmute dialed in users
When muting all users during a meeting with "mute all" it also mutes the dialed in users. However they are unable to unmute themselves as they are dialed in. There is also no way for me to unmute those users requiring them to call back in
Jason Dow
shared this idea
When dialed into a meeting, users can press *6 to mute/unmute. Please see https://docs.microsoft.com/en-us/MicrosoftTeams/audio-conferencing-common-questions#what-in-meeting-dial-pad-commands-are-supported for further information.
I thought this was Skype parity, but stand corrected… my apologies. I will investigate presenter ability to unmute attendees with the feature team. Thanks all.
84 comments
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Anonymous
commented
The meeting owner/presenter should be able to unmute a PSTN participant after muting them. Consider the scenario where you're in a 3 way call and one caller puts us on hold to transfer and we mute them because the music is very loud but the next person that takes the transfer doesn't know to hit *6 and we do not even know the transfer completed because we can't hear them.
Please fix!
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Anonymous
commented
Hi Alex, MS has issue with tone-recognition. I have to press *6 over 7 times before it will work in some cases. Other have suggest that best option is to hang up and redail. MS is getting sloppy with their work. Please fix it ASAP rather than waiting month and years to fix issues.
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Anonymous
commented
I just discovered this issue today with a dialed in user and I could not unmute. Good thing we found the post as *6 still works. Unless there is a reason to prevent unmuting, it is a feature that would be nice to have.
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Anonymous
commented
When hosting a large business meeting where we have participants of all technical abilities it would be helpful to be able to unmute participants that can't figure out how to unmute themselves. Thank you!
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Anonymous
commented
This should now be considered a priority enhancement for teachers in online school environments. Giving the moderator the control to both mute and unmute younger children's audio is necessary.
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Anonymous
commented
We have been using Teams meetings for county/borough-wide community feedback sessions because COVID-19 is preventing traditional in-person town-halls. Things work just fine for the most part except for two occurrences over the past two weeks where people who dialed into the meeting with their phones cannot unmute themselves with the *6 buttons. They also do not get the normal audio cue telling them that they can do so. The meeting organizer did not mute them and our Teams clients do not have any settings that would prevent the participants from unmuting themselves. Again, most of the meetings have went off without a hitch with the same exact organizer, same computing platform, same setup, different time slots.
Around half the people in these meetings dial in with their phones so now we've got people accusing us of purposely muting their voices, blocking their opinions from being heard. We opened a Microsoft premier ticket for a fix and was told post the problem here...
We don't need the presenter to unmute anyone, we just need the people to be able to unmute themselves reliably. The next session is coming up soon. Do I just point the community to this post here and start looking for alternative apps or traditional solutions like a conference number from a phone company?
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Michael
commented
Organizers must have the ability to unmute one or all all employees. In today's environment we are utilizing Teams for large meetings with many phone callers, many of whom aren't savvy enough to understand that they've been muted and need to press *6 (even with announcements during the call).
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Anonymous
commented
I teach French and need to hear my students. I found that after I start the team meeting (class) I close out teams, have the students stay in the meeting, then go back in with the "join now" button I can hear them and they can hear me.
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Anonymous
commented
Hello, I was on a conference call today on MS Teams. There were 145 people on the call. I was presenting material and someone took over my deck. Then I reclaimed it. Long story short, I somehow showed muted with the rest of the participants but I was not muted on my screen. Any idea what happened?
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AKArt
commented
WTH? The expected behavior is: organizer mutes, only an organizer can unmute. Participant mutes themselves, only they can unmute themselves. Today, as an organizer I can't unmute a caller but instead have to walk them through using *6 to unmute themselves, which they shouldn't even be allowed to do.
Also.. there's no star code for raising your hand when dialed in, but I get that's a separate issue. -
Humairah
commented
As teams is being used now in a school setting, with even children as young as three. The organiser needs to be able to mute and unmute meeting participants when necessary.
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Ryan Blake
commented
There needs to be an option at the tenant level to allow meetings to be configured to allow for mute/unmute capabilities. This includes both app users and PSTN users. Regulatorily or not, there are times where it's beyond frustrating trying to get a user to unmute themselves. Further, if they wanted to be sure they were muted, just mute the device they dialed in on. That's usually what happens, they mute their physical phone and then don't know how to *6 to unmute on teams.
The other use case is as others mentioned, during moderated meetings. Needs to be available.
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Luis C.
commented
Not being able to unmute a PSTN caller on our moderated board meetings is the only thing keeping us from moving to Teams.
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Ian Caldwell
commented
Opt-in unmute would be best for all people in a meeting - an organizer can request an unmute, and the participant must confirm. Same for dial-in, only with a voice prompt. This is still a bit confusing for dial-in people since they can "double-mute" - on their phone, and in the meeting.
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Cédric Billemont
commented
Seems like not many understand that Unmuting someone against his will is just plain rude and/or illegal in some/most places.
I know it would be super useful to have this option BTW.
Nox the *6 function is not new and is part of a list of available commands in Lync and Skype for more than a decade now.....
Should it be reminded when you join the call, YES, shoulkd there be a shortcut to get the command annouced , YES.
Like Dial # to get all options read to you.
Now make it part of your invitation that from a phones, the mandatory commands are *6 for mute/unmute.... -
Anonymous
commented
This is nuts... We simply must have the control to mute AND unmute a PSTN participant, or any other participant.
After muting a participant the unmute option is grayed out and it is left up to the participant to unmute themselves. This maybe OK in a large meeting, but any PSTN participants are not aware they are muted and need to dial *6 to unmute.
This really needs to be resolved quickly... -
Kevin
commented
This is absolutely critical. Teams is the only major communications app I know of that does not have this capability. Skype, Zoom, etc all have the ability for the organizer (at a minimum) to unmute participants.
If security is a concern, I recommend adding a feature that allows a participant to "lock" their mute so they cannot be unmuted. But unless this is set, the organizer - or even other participants - should absolutely have the capability to unmute other participants of the call.
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Anonymous
commented
student muted my daughter while she is answering how can I unable anyone to mute others
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Gani
commented
I have another problem. My son has been muted by somebody (not the teacher) in one of the teams. So now he can join and participate in the meetings (no problem with audio and video) but cannot upload any file or chat in this team at all. That's why he cannot upload files for the assignments for this subject. Does anybody know what I could do?
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Pre-K teacher
commented
Somebody posted this and I second the suggestion:
Anonymous commented · March 30, 2020 10:28 · Flag as inappropriate
As teachers, we need the feature of controlling students by having the option of mute and unmute attendees. I suggest the raising hand feature and if the attendee has raised the hand he can be umuted by the orginizer otherwise it's not possible to unmute who is not raising the hand