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Teams crashing about 40% of the time when in calls

Started doing this the last couple of weeks.Pretty erratic: sometimes it is when you share your camera or when you share both camera and screen. Hard to pinpoint what causes it exactly but straight up calls (without cams) seem to work fine.

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Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
needs your feedback  ·  AdminAlex (Teams Engineering, Microsoft Teams) responded  · 

If you are experiencing these crashes, we would like to investigate. Logs will help us do so.

If you’d like to send logs, please:
- type (windows key) + R
- type “(percent) appdata (percent) \ Microsoft \ Teams \ logs.txt” into the open box (without the spaces, parenthesis, and quotes)
- save the file
- send the log file that you saved to teamsml@microsoft.com

Thanks!

2 comments

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  • Terry commented  ·   ·  Flag as inappropriate

    we are having the same problem, when we share a screen them teams crashes and says glitch

  • SFUQUA commented  ·   ·  Flag as inappropriate

    For example, I can reliably crash Teams by answering an incoming call with the video button.

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