Add user setting to NOT collapse message threads as default
Our users spend way too much time trying to find previous posts that are hidden because they've been automatically collapsed.
Like in Slack, it is much better if by default, no message threads are collapsed.
In user settings, have a setting to "Collapse threads as default" - ON or OFF.
Attached screenshot shows collapsed thread which HIDES info we often are looking for - such a waste of time and very frustrating.