click to dial
Add Click-to-dial for tel protocol. Our staff makes a lot of calls and has to copy and paste phone numbers right now. Would love to see an option for Teams to handle "tel:" protocol or another option for the ability to click-to-dial phone numbers within a web browser. This needs to be supported on Windows and Mac.
Brendan O'Rourke commented
I got this working and created a video to show how it works.
This already works for a majority of my users - you have to go into your default apps setting and set the TEL protocol to use Teams.
The real uservoice here should be a setup step that sets this as default (or asks to set as default).
As far as calling phone numbers in outlook and other areas, it would be nice if Outlook or better yet, on a WINDOWS level, phone numbers are automatically detected and treated as TEL: protocol.
Sebastian Polanco commented
this would be really nice to have this native functionality. As other have mentioned, this is a great 3rd party utility that does pretty much exactly what you want. http://www.lyncwizard.com/products.html
Pascal Engels commented
Now, when I click a phone number in Dynamics 365 it wants to open Skype. Teams would be the better choice these days!
Jon McNamara commented
I have this working for me. In Windows 10, go to
Scroll to bottom and select Choose default applications by protocol
Change app for TEL and CALLTO to Microsoft Teams
Get "Telephone Number Detection" Chrome Plugin and all numbers in Chrome are clickable and will open Teams when clicked.
Stephen Manning commented
I echo the sentiment that my 2005 NEC soft phone integration has this highlight+hotkey functionality to dial any number from any other screen. This should be possible with MS Teams!
Jimmy Panagakos commented
these protocol associations should have been included when releasing teams
Rob Clive commented
This would be excellent
Paul L commented
I have an old 2005 softphone that has this function. You can set a hotkey to send any copied text to the dial pad. Of course it fails if it is not a phone number but it is still very useful.
Hi Everyone... I spoke to our Microsoft account team about this desired feature as well as this affects the ability for a very large customer to make phone calls from their current CRM system. I will post any updates I receive from MSFT here.
Consider supporting this feature via TAPI/CSTA or other standard CTI protocols and it would allow a long list of software applications to quickly provide functionality with Teams for Click to dial as well as answer call popups when receiving an incoming call.
Marcelo Povolo commented
It is not that difficult to have an API to make a call. Very handy for people that call all the time.
Gin McMillan commented
click to dial in emails for phone numbers please!!!
Hum, lets see posts in this thread go back 2 years and there are 421 votes. Does anyone read this?
We bought Teams to dial from Outlook, and it does that from the basic Contacts view (not People view), but once you open a contact card the only way to dial is copy and paste.
Teams should recognize a phone in ANY content (Browser, PDF, DOC, XLS, TXT, etc.) and dial it. It should work a LOT better with Outlook.
Please modify the click-to-dial format to remove the space after the country code in Teams bridge numbers. Participants that use an Android phone to dial into the meeting are unable to use the click-to-dial format and have to manually dial the number.
Tel: does trigger dialing in Teams.
Its just broken and doesn’t handle the syntax properly.
The "Join Teams Meeting" button, in outlook, generates the following URL in the invite which Teams can't process itself.
tel:+1%20647-749-0000,,111111111# (I modified the conference number)
It tries to dial but fails.
Rob W. commented
Let's face it ...This is just another example of a product that should be in Beta. We are forced to sell other HPBX products that plug into Teams. I am hoping to simplify by adding Teams as our default HPBX but have been struggling with bugs and "features that will be implemented in the future" for over a year. Come on Microsoft!
Click-to-dial in Outlook would be nice.