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I'm missing some chat history

I have a chat with 2 colleagues. I saw some messages from one colleague in our chat on my Android phone on my way to work. When I got to work and started Teams for Windows 10 I started chatting with my colleague again, but I was missing a big chunk of the conversation history. Any idea what might be going on? It’s a real bummer not knowing if I’m missing messages. Especially weird that I saw it in one client (Android) but not the other (Windows 10).

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Jeremy Foster shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • khalid shaikh commented  ·   ·  Flag as inappropriate

    It's really very annoyed that most of our users are complaining about their chat msg and chat dialog box goes disappear in MS teams App....in my case the issue is only experiencing to users who is having teams app version (1.3.0.0..12058) and users who have teams version (1.4.00.26376) doesn't observe this issue, @microsoft - Can we have permanent fix to this problem please.

  • Justin White commented  ·   ·  Flag as inappropriate

    On Android Teams app with corporate O365 login I completely lose my chat history about once every 2-3 months. Only solution is to uninstall and reinstall the app, then it downloads all the history again.

  • Anonymous commented  ·   ·  Flag as inappropriate

    We are experiencing the same issue. Perhaps related to multiple organizations?

  • Jay Kramer commented  ·   ·  Flag as inappropriate

    We are experiencing the same issue. Only seems to affect some teams and not all. have tried the cache clearing suggestion without any luck. Web version shows full history. This needs to be resolved!

  • Mark commented  ·   ·  Flag as inappropriate

    I have users experiencing this issue. It's gone across multiple devices and even the web version across multiple browsers - it's like they never happened.

    It undermines trust in the platform when chat history just vanishes.

  • Tim commented  ·   ·  Flag as inappropriate

    Same thing here. I could only see yesterday's chats and everything else disappeared on the desktop app. Logging in to online Teams could see all the chat history so I know it wasn't deleted. I quit Teams and ran the batch file I created to clear Teams cache and everything returned to normal. I have attached the batch file for those who don't want to manually clear all the cache folders.
    EDIT - I guess I am not allowed to upload a batch file. Sorry!

  • Mark McGregor commented  ·   ·  Flag as inappropriate

    Having the same issue. Chat looks totally fine but is missing a month's worth of message. As if it never happened. Yet files shared in those messages are visible in the 'Files' tab.

    Edit: Windows 10.0.19043, Teams July 16th 2021 update

  • Anonymous commented  ·   ·  Flag as inappropriate

    Part of chat history is not visible in the chat. Oddly when I search for a specific word that is used in the invisible parto of the chat, search is successful and I see missing entries in search results, but clicking on search result does nothing.

  • Paul B commented  ·   ·  Flag as inappropriate

    Three of my colleagues have experienced this today. I have seen it several times now.

  • Ravi Thapliyal commented  ·   ·  Flag as inappropriate

    Any Solution. I am also missing some chat history with specific user. Though i checked his MS Teams chat and he has that conversation.

    Pls let me know what is issues?

    --Ravi Thapliyal

  • Rik commented  ·   ·  Flag as inappropriate

    Yeah same here.
    I often (once or twice a week) see messages in the 'activity' tab which I can't see in the chat that item is saying it should be in.

    Sometimes turning it off and on again fixes it, often not.
    Clearing the cache has until now fixed it every time.
    https://answers.microsoft.com/en-us/msteams/forum/all/clear-cache/0810ce4f-af14-4269-b01f-adc89a0af4c4

    Showing messages correctly should be the one thing a chat app should do flawless.
    I have seen messages on google search that go back to 2019 for this problem, so I urge Microsoft to have an other look at this, please.

  • shtoma commented  ·   ·  Flag as inappropriate

    Me too. My Teams app on Mac (Version 1.4.00.16567) doesn't show some chat histories. ( last updated at Mid July 2021 ...?) while it is fine on Android ver.
    This is very critical issue for our business... Please fix it ASAP.

  • Tom commented  ·   ·  Flag as inappropriate

    Same issue reported by a user at my company. Missing chat messages on the app, but showing OK on the web version though.

  • Jon commented  ·   ·  Flag as inappropriate

    Having this issue this morning. Have lost a substantial amount of work.

  • Gareth Williams commented  ·   ·  Flag as inappropriate

    Yes this recently happened to me, I mostly use the Desktop Client (v14.00.16745 (64 Bit)) but recently accessed my Chat to Respond to a Colleage via the Android App (1416/1.0.0.2021083801)) then when i returned to the Desktop a days worth of Chat with multiple work colleages was and remains completely missing.

    This is a really serious Issue in the Medical Sector I work in as Evidence of Conversations is really really important!

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