I'm missing some chat history
I have a chat with 2 colleagues. I saw some messages from one colleague in our chat on my Android phone on my way to work. When I got to work and started Teams for Windows 10 I started chatting with my colleague again, but I was missing a big chunk of the conversation history. Any idea what might be going on? It’s a real bummer not knowing if I’m missing messages. Especially weird that I saw it in one client (Android) but not the other (Windows 10).
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29 comments
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Chuanhui Shen
commented
I started to experiences the same issue about a couple of days ago, it shows in the recent chat window, but not in the main chat window. I am using Windows 10 desktop app. I found if you switch to other chat and switch back, sometime it appears. Please fix this annoying bug!!!!!
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Jonno
commented
Has anyone found a permanent solution for this? The sign out/sign in works but isn't practical for ongoing use, clearing the cache hasn't helped for us either
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Phil
commented
SOLVED: I had the same issue.
Resolution:
I was able to get my chat history back on all teams channels by using signing out of Teams and signing back in. -
Jarrod McGuire commented
Thank you Jonathan Nel. Don't know why I didn't think of that, but here we are. I shut it down and restarted, but no dice. Signing out and in again worked for me. Was getting very confused because mobile and online teams worked, but desktop was borked. Even when notifications appeared, there was nothing in there.
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Jonathan Nel
commented
I started experiencing the same issue last week on my Windows 10 app - some of the teams channels just went back to the "Let's get the conversation started..." screen.
I tried to "Quit" and reopen Team but this didn't recover the chat history on all teams.
Resolution:
I was able to get my chat history back on all teams channels by using signing out of Teams and signing back in. -
Ashley Hyslop
commented
My co worker is experiencing the same issue too, has anyone reported this a a bug? or created a support ticket?
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Bill
commented
Same here
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Koen
commented
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Paraic Nolan
commented
Same here Skip - got the notifications also, but clicking through brings me to the same 'Let's get the conversation started' screen.
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Skip Chilcott
commented
I just lost chat history for many Teams channels, but other not affected. Unfortunately the most important ones are gone! Signed out and back in and they are still missing. I received notification in the Activity feed of replies and @mentions, but the chat messages are gone and the screen looks like a new channel, but the channel has been active for months. Frustrating!
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Paraic Nolan
commented
Actually, I found that by signing out on the desktop and signing back in again, the chat history re-appeared (Not a restart - click on your profile on the top right, then 'Sign out'. You will be prompted to enter credentials again). Doing the same on the web also worked which is strange, but I had been logged on to the account for a few days without closing the browser. Still a bad bug, but this is worth trying in the meantime....
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Paraic Nolan
commented
Happening to me also - chat history for one of my Teams is gone in Win10 desktop client. Still visible in the Android app. Tried the Web and its gone there also!!! It's a bug pure and simple, and it needs to be fixed!
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Adam Procter
commented
I have experienced the same issue macOS desktop client not showing all posts. I only know this as I happen to also use iOS which sees more posts but say I didn’t ... a really poor experience, I would even suggest infact unacceptable
Will try forcibly logging off and back on with desktop client.
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Dan
commented
Just started experiencing the same thing. Some chat history remains for some teams, some is gone. I tried both desktop and web and it's missing in both of those. Pull it up on the phone and it's all there.
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Joakim
commented
Same issue here. I had the history on my desktop, but now it disappeared.
The history is still available in the phone app.
Tried to restart the computer, but history is still missing. -
Adi
commented
i have the same issues, chat is not visible on desktop version, but its work on my adroid phone
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Eddie
commented
Just rolled out Teams in our organization replacing Slack. I am disappointed so many people are experiencing the same issue.
Please get this fixed!
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Aaron Rothstein
commented
Had users report this as well. The message history segment was present on their phone app, but not on their desktop app, and they didn't get a mobile notification because they were active on their computer at the time. When I had them quit and restart Teams on their computer, the missing messages appeared in the history.
https://techcommunity.microsoft.com/t5/Microsoft-Teams/Conversation-updates-missing/td-p/178895
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Jacqueline
commented
I have the same problem and a lot of my customers also. This needs to be solved as soon as possible!! It is also that I can start a new conversation and the other person is replying but I cannot see it.... I do not want to use my email or Skype to be able to have a private conversation.
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Patrice Michel
commented
I have experienced the same problem on January 25th 2019
