I'm missing some chat history
I have a chat with 2 colleagues. I saw some messages from one colleague in our chat on my Android phone on my way to work. When I got to work and started Teams for Windows 10 I started chatting with my colleague again, but I was missing a big chunk of the conversation history. Any idea what might be going on? It’s a real bummer not knowing if I’m missing messages. Especially weird that I saw it in one client (Android) but not the other (Windows 10).
Jeremy Foster
shared this idea
40 comments
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Ioannis Moutsatsos
commented
I had similar problems and have found a suggestion that worked for me. Sign out from MS-Teams and sign-in again.
https://techcommunity.microsoft.com/t5/microsoft-teams/new-messages-not-showing-up-in-teams/m-p/85094
The problem is that you still don't know when you have started missing messages in the history as some show up and some don't. Perhaps one needs to sign-out and back in every time they start using MS Teams -
Devon
commented
This issue, in addition to chats appearing as "Just Me", users being told that they are not part of chats, chat history missing, chats vanishing, people being removed randomly from Teams and being unable to join again, people being told that they cannot chat in a Team because they are no longer a member and a multitude of other issues have been plaguing our Teams Tenant since August 2019. I've had multiple tickets open with Microsoft support, the support personnel, who are very helpful, get the issue higher up the chain only to be told that it is a known issue and that a fix is being worked on. Please give us an update as to when you expect a fix as this is impacting our business quite badly.
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Anonymous
commented
This has happened several times. During a meeting, I can only see my own posts in the chat window. Afterwards, I can see others too. It's really important to have access to all the posts during the meeting too.
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Alison
commented
I posted some examples in a channel chat for students to follow around 6 hours ago, and these were visible in the desktop App on my mac. Around 3 hours later, our departmental administrator sent students an email with a direct link to the channel where the examples are. (I had spent some time before hand testing this with her, after taking advice from our ITS team, and subsequently organising with her to send a meeting link to the channel for the upcoming class next week). After she sent the link, I tested it myself on three devices, my iMac, my PC laptop and my iPhone. The meeting link was visible in the channel on all devices in both the browser and in the App, but the examples I had posted in the chat had disappeared from the App on my PC laptop, and the chrome browser on my iMac. They were visible in the App on my iMac, and the chrome browser on my PC laptop, as well as in the App on my iPhone. But that's not all. Ten minutes later, they were no longer visible in the chrome browser on my PC laptop....WTF??
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Anonymous
commented
Same here I got a new laptop updating to windows 10 and my contacts tab has disappeared. On my android smartphone it's just fine but on my iPad and my work pc the contact tab is gone. Any help.
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Panthumwadee
commented
I found the same issues twice in April. Both of them are very important meeting that I need to take Miunute of Meeting. But I can't find the chat history, so I can't get the participant list. Please fix it.
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Anonymous
commented
This seems more like a bug than a feature
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Glenn
commented
I had a similar issue with chat during a Teams meeting. A couple of the meeting attendees could not see any chat history prior to their joining the meeting, but others who joined the meeting later on were able to see the full chat history. I have tried to replicate this and "joined" a meeting from a couple of days ago that I was not a participant of, and I could see all of the meeting chat history. One of my colleagues tried exactly the same thing, but they saw no chat history.
Is there a configuration setting that controls this behaviour? -
Monica
commented
I was in several 2- hour Teams meetings this week but I can’t prove any of it to my boss because it’s not in the history. Can’t find it anywhere in Teams. None of the chats are there none of the calls are in the history or activity. I’m supposed to be showing proof that I’m working from home during the coronavirus pandemic and Teams has totally screwed me. Thanks Microsoft!
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J
commented
Teams - where MS screws you over, and over - forces you to switch to it for security reasons, and then never fixes anything.... Give me back Skype for Business and Lync!
The known issues in Teams have take years to be addressed - if they are at all... THIS IS BIZARRE.
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Liberty Failor
commented
I can't get my old chats to show up. I have tried to sign out and sign back in. Please fix asap!
Edit: I found my old message by going through the steps to create a new message to the person the chat was with. This is how Slack works as well I realize now.
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Chuanhui Shen
commented
I started to experiences the same issue about a couple of days ago, it shows in the recent chat window, but not in the main chat window. I am using Windows 10 desktop app. I found if you switch to other chat and switch back, sometime it appears. Please fix this annoying bug!!!!!
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Jonno
commented
Has anyone found a permanent solution for this? The sign out/sign in works but isn't practical for ongoing use, clearing the cache hasn't helped for us either
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Phil
commented
SOLVED: I had the same issue.
Resolution:
I was able to get my chat history back on all teams channels by using signing out of Teams and signing back in. -
Jarrod McGuire commented
Thank you Jonathan Nel. Don't know why I didn't think of that, but here we are. I shut it down and restarted, but no dice. Signing out and in again worked for me. Was getting very confused because mobile and online teams worked, but desktop was borked. Even when notifications appeared, there was nothing in there.
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Jonathan Nel
commented
I started experiencing the same issue last week on my Windows 10 app - some of the teams channels just went back to the "Let's get the conversation started..." screen.
I tried to "Quit" and reopen Team but this didn't recover the chat history on all teams.
Resolution:
I was able to get my chat history back on all teams channels by using signing out of Teams and signing back in. -
Ashley Hyslop
commented
My co worker is experiencing the same issue too, has anyone reported this a a bug? or created a support ticket?
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Bill
commented
Same here
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Koen
commented
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Paraic Nolan
commented
Same here Skip - got the notifications also, but clicking through brings me to the same 'Let's get the conversation started' screen.