allow external contacts from Skype to be addressed with chat. Otherwise, teams cannot make Skype for Business obsolete.
callow external contacts from Skype to be addressed with chat. Otherwise, teams cannot make Skype for Business obsolete.
I just had a support ticket with MS resolved unsatisfactorily as they tried to arrive at a solution where I could chat with external users without having to 'add' them as a 'guest' to a team. I had a lot of Skype for Business conversations, but now can only chat with some of them, it is not even consistent.
For example, I can talk to one of two external users in the same domain, the one that errors out, says our organizations are not configured to talk to each other. The other one (same organization) I can talk with most of the time, but sometimes it errors out on desktop where I receive the msg, but can only reply with Teams on mobile. Other times, I can search for a person externally, see them, but not actually chat with them.
MS solution was for me to create a Team for each individual user that I want to chat privately with, then invite that person BY EMAIL LINK, thereby allowing me to chat with them afterward in Teams. This is so not a solution.
Gerald Taranto commented
Why isn't this fixed yet? I see my exact problem posted in October 2018. I am now disconnected from all my contacts unless they explicitly log into my teams. This is crazy. Especially as when they do log in they lose the connection with ther own organisation. I sporry, but you guys at MS have no idea how trhe real world works.
Jeffrey Vale Cruz commented
Teams is pretty much unusable since I have lost all my contacts during this "upgrade". With spport from MS, I was still not able to resolve this issue.
Most are external contacts from other companies, which I used to collaborate work with using Skype for Business.
This puts me in a very awkward position, trying to push workarounds to the daily routines with clients.
It is really not acceptable for MS to release/force the use of Teams, when it clearly is not ready to replace Skype for Business - IMO.
Please get it fixed ASAP, or let users downgrade (upgrade) to Skype for Business.
Teams is unusable. I've lost all of my Skype contacts, most of which are not in my company. So,
Also, this is a duplicate of the feedback item below, which has more votes
I found this article which talks about external communication. I don't think it includes Skype users but wanted to share it in case I am not the only person that comes across this item thinking it was talking about skype for business too.
Justin B commented
UGH!!!! I HATE TEAMS!!!! Just give me back skype! Regretting the day i clicked that infernal teams button.
I understand teams is at feature parity with Skype as of Aug 2018, yet cannot find this feature.