@xboxlivefamily.com accounts need to be converted into full email/user accounts. EA does not recognize the account as a valid email account since it can send only and does not have an "inbox". I would like to convert my kids accounts to an @outlook.com account so we can work this out. I have worked with both help desks. Each point to the other though it really is a Microsoft issue. I say convert because I simply just don't want my kids to lose games they have purchased online or achievements.
[Deleted User] commented
how do you do this?
Agree. Over the years my kids who are high schooler now have amassed a library of games. If I remove them from Family they lose these things. Unable to add an email address and the mail functions do not work. MS gladly takes payment for Xbox live gold, or games, but can’t even get a receipt on email.
Not talking about Merging. Just simply convert the account.