Do NOT reorder messages based on replies
If a message has replies, Teams changes the order of messages so that the original message takes on the timestamp of the latest reply.
DO. NOT. DO. THAT.
It is horribly flow-breaking to have the original conversation reordered based on later replies. This is totally unnecessary. The Activity feed can help me quickly jump to "new" posts regardless of their location in the channel order.
Guy Elsmore-Paddock commented
I lose track of messages *so often* because of this. I am often looking for a particular conversation, but as I scroll back I see a message I thought was longer ago and stop scrolling. Then, later, I realize the message I am looking for is now even further back than I realized because an older thread moved forward after someone replied to it.
Hadi Albalkhi commented
I totally agree with "Do NOT reorder messages based on replies". Please do it this way!
@Ryan imho this is not true. It doesn't make it easier to find things, since messages and threads get reordered all the time! You lose your visual and chronological anchors. One usually would search according to: "ah it was before this problem happend, before this and that post or it was last week when we first started talking about this issue" and so on. A fixed timeline (according to the timestamp of the first message in a thread) ist much more helpful to search through manually.
Charles Dong commented
I completely agree!!! This feature is sooooo annoying!!!
We use threads on a daily basis, it's important to reduce the clutter. When Teams reorders messages based on replies, plenty of questions and important information gets lost, which makes people use threads less and have discussions less
Teams should not reorder messages imo. Its very confusing and causes older posts to be lost.
This is driving us crazy. Please can you copy slack's behaviour
Please please please stop doing this!!! It's soooo confusing and is horrible
This is the most confounding design flaw I've found yet in Teams - and there are a lot of stupid design decisions that have been made up to this point.
Some people may like this reordering feature, but personally it is highly confusing to have the item you are reading move while you are reading it. Seems like a good solution would be to let people who don't like it turn it off
The ability to turn this off would be extremely useful
When using threads to reply this can cause new messages to get lost if an older thread is more active.
This would really help our use case since every day there is an automatic notification to a channel and during the day people reply on it.
So if a user reply on thread from last day we don't want it to be shown as latest.
Jim Scott commented
I disagree, I used slack and no one ever used threads as it was difficult to find the conversation once a number of other messages got added to a channel. I have started to use the reply feature more because it is not front and center when it has activity.
However, I think we all use this application differently and I believe that features like this need to be driven by a preference. Let people like Jesse have their way by giving them a preference option. Should have a preference at teams level that allows admins to define default preference and let users override the default preference as desired. Don't make everyone use it the same way, give each user their own preference.
Paul Jeffcott commented
The wording of the original post is incorrect, it does not adjust the timestamp of the first message even in the screenshot from Jesse. The issue at hand here is as Neal described IMO. Older messages get bumped to the bottom of the channel because of a newer reply.
Adding a "New Notifications" icon with the number of new notifications since previously accessing the thread would be far more beneficial and less confusing for people actively participating in threads.
Roeland Wiersma commented
Completely agree with this. If people who just join a team respond to old content it gets moved to the bottom for everyone to see. This is not how it should be, please keep the order on posting date not last reply date.
I actually like this forum-type type behavior. This way recent activity conversations are brought back to the attention of all in the channel instead of only those already involved in the conversation. I can see this being undesired behavior for others however, so I would change the ask to a setting that can be set per channel by the Owner to the desired behavior for that channel.
Neal Kunkle commented
This is my biggest problem with Teams. I am ok with the reply functionality, but please keep the messages where there are in the timeline. This maintains a visual flow and context. When a message tree ends up on the bottom, I lose the context of the messages around it, which may be necessary to understand the content of the message.
Jesse McNaughton commented
Obviously, given that they've just declined the request to not show the "reply" button under every message, this is never happening. So long, Teams, it was terrible while it lasted.