Allow Webhooks Extensions to @mention individuals and channels
The JSON payload used for formatting MS Teams notifications via a Webhooks Extension should allow @mentions to be constructed.
Similar to how a bot can construct a mention in it's response via <at>@General</at>.
Without this functionality, there's no way for members of a channel to be notified by the Webhooks Extension without having to first follow the channel.
In most real world scenarios, following a channel will not suffice — leading to spam and distractions for the team.
For many, the absence of this capability is preventing the transition from Slack to Teams.
Use Case 1:
A dev team needs to be notified in Teams when bugs or help desk tickets are entered into a third party system. However they do not want to be notified of every message, question, or interaction that occurs within this channel (i.e. following a channel).
Use Case 2:
A department wants to use Teams for handling weekly status reports. Using a webhook extension (scheduled via Logic Apps) to ask — "What did you do this week?"
All members of the department need to be reminded via a notification that it's time to respond with their weekly status, but shouldn't be subjected to spam as each team member responds or if managers/PMs respond and ask questions (as they would if they followed the channel).
Sergio Moreno Calzada commented
You can "mention" someone but the mentioned person/channel does not got the notification
Stephanie Miller commented
This would be a HUGE benefit. This would help our teams swarm on problems and then communicate when they are done with whoever owns the story.
This sounds like the same idea https://microsoftteams.uservoice.com/forums/555103-public/suggestions/17153099-webhook-needs-to-support-forced-notification-a-la and is in the backlog since July 2020
This would be HUGE! If we could create webhooks so that anytime someone was tagged in Azure DevOps, they got tagged in Teams, it would dramatically increase our productivity. Right now we just get emails, and most people only check their email a few times per day.
Kelvin Lim commented
Yes! Please make this happen! Need it for our still-on-premise version of Dynamics 365 CE to post stuff to Teams channels and tag the user when a POST record is created in CRM
This is a must have
There is a small hack to this request that I have working for my staff. I have a small team of 4 Sr. Engineers. I have created a private channel for each of them and configured the webhook connector for each of their channels. In Project Automation within Jira I have created a If/Else conditional job that based on issue.assignment will send the message to Teams and to their unique channel. Which, as long as they have their notifications configured correctly, notifies them. It takes a bit of time for the initial setup but definitely works great... and better than waiting for MS to release the DM option.
I am now using slack because this feature is missing..
Tom Niessink commented
They finally added this https://microsoftteams.uservoice.com/forums/555103-public/suggestions/17153099-webhook-needs-to-support-forced-notification-a-la to their backlog at the beginning of this month.
Dany Aubut commented
This can definitely make a difference in our teams implementation
Eóin Kavanagh commented
Wow, probably a simple implementation.
The lack of this feature made us migrate from Teams to Slack
Guillaume L. commented
The Azure DevOps connector is pretty much useless to notify for failed builds compared to the Slack one because it does not @mention the user that triggered the build (so no notifications). Pretty ironic when you consider that microsoft owns the whole stack in this case.
I wonder if it is blocked by this issue...
Jason Brodie commented
Sad this isn't a thing ..
If you want people to come to your platform, give them a reason.
Daniel Astillero commented
It's mind boggling that this isn't possible to this date.
Dorian Jolivald commented
To anyone who comes this way, this request https://microsoftteams.uservoice.com/forums/555103-public/suggestions/17153099-webhook-needs-to-support-forced-notification-a-la has more votes and is "Under Review" (for more than a year though).
Kenny Sperling commented
Alexander Tarasenko commented
This is a MUST feature for our team. This is a no brainer for this type of app. What is the point of creating an automatic message that will be lost in the shuffle if we cannot specify a person or a group that should look at the message?!
I need this for. We are attempting to transition from Slack and ability to use it to alert a channel is a show stopper.