How can we make Microsoft Teams better?

Allow Webhooks Extensions to @mention individuals and channels

The JSON payload used for formatting MS Teams notifications via a Webhooks Extension should allow @mentions to be constructed.

Similar to how a bot can construct a mention in it's response via <at>@General</at>.

Without this functionality, there's no way for members of a channel to be notified by the Webhooks Extension without having to first follow the channel.

In most real world scenarios, following a channel will not suffice — leading to spam and distractions for the team.

For many, the absence of this capability is preventing the transition from Slack to Teams.

Use Case 1:
A dev team needs to be notified in Teams when bugs or help desk tickets are entered into a third party system. However they do not want to be notified of every message, question, or interaction that occurs within this channel (i.e. following a channel).

Use Case 2:
A department wants to use Teams for handling weekly status reports. Using a webhook extension (scheduled via Logic Apps) to ask — "What did you do this week?"

All members of the department need to be reminded via a notification that it's time to respond with their weekly status, but shouldn't be subjected to spam as each team member responds or if managers/PMs respond and ask questions (as they would if they followed the channel).

99 votes
Sign in
(thinking…)
Sign in with: facebook google
Signed in as (Sign out)

We’ll send you updates on this idea

Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

7 comments

Sign in
(thinking…)
Sign in with: facebook google
Signed in as (Sign out)
Submitting...

Feedback and Knowledge Base